Palm Handhelds m100 Handbook page 206

I am using Outlook
as my PIM, but I
cannot do a HotSync
operation.
I cannot launch the
HotSync Manager.
I tried to do a local
HotSync operation,
but it did not
complete
successfully.
Page 198
Click the HotSync Manager and choose
Custom. Check that the correct conduit is
active.
Check that the correct conduit is
installed. Reinstall the HotSync Manager
and make sure the correct conduit is
selected.
If you are using the optional serial
cradle/cable, or if you are performing a
HotSync operation using a modem, make
sure you are not running another
program, such as America Online,
CompuServe, or WinFax, that uses the
serial port you selected in the Setup
dialog box.
Backup the Palm Desktop software,
uninstall it, then reinstall it.
If you are using a cradle, make sure your
handheld is seated in the cradle correctly.
If you are using a cable, make sure that it
is connected securely to your handheld.
Check the connection between the
cradle/cable and the USB or serial port
on your computer.
Make sure the user name you selected in
Palm Desktop software matches the user
name assigned to your handheld.
Make sure the date on your computer
matches the date on your handheld.
Read the HotSync Log for the user
account for which you are performing a
HotSync operation.
On a Windows computer, try each step in
turn:
Make sure HotSync Manager is running.
If it is running, close it, and restart it.
Make sure you selected Local USB or
Local Serial, as appropriate, from the
HotSync Manager menu.
Frequently Asked Questions