Hewlett-Packard Customer Support; Faxback Services - HP Surestore 5200ex - Optical Disk Drives User Manual

Hewlett-Packard Customer Support

If your drive fails during the warranty period, and the suggestions in this user's
guide and accompanying documentation do not solve your problem:
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•
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NOTE
Before calling, please record the following information and have it ready when you
contact your service representative:
Should you need additional support, call the Customer Support Center in your
region. FAX, electronic services and support center numbers are given on the
following pages.
If your drive fails after the warranty period, contact your authorized HP
dealer/distributor or the nearest HP sales and service office. Customers in the US
and Europe can use a credit card for phone assistance. For details, see "Telephone
Support After Warranty" in this appendix.

Faxback Services

Quick FAX and HP FIRST are automated systems that FAX requested product
information and/or technical support documents to you. These faxback services are
available 24 hours.
Appendix A
Consult the Quick FAX or HP FIRST (FAX information Retrieval Support
Technology) facsimile assistance services.The phone numbers are under
"Faxback Services" on the next page.
Consult one of the computer/modem connectivity services available, such as
America Online or CompuServe. The phone numbers are under "Electronic
Support Services" later in this appendix.
Contact your authorized HP dealer distributor
- model number of the drive
- serial number of the drive
- brand and model of your host computer SCSI adapter
- host computer operating system
- any software package you are using to manage storage on the drive
Supplies and Customer Support
Hewlett-Packard Customer Support
A-5