Support And Other Resources; Accessing Hewlett Packard Enterprise Support; Accessing Updates - HP StoreEasy 1000 Getting Started Manual

4 Support and other resources

Accessing Hewlett Packard Enterprise Support

For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website:
www.hpe.com/assistance
To access documentation and support services, go to the HP Support Center – Hewlett
Packard Enterprise website:
www.hpe.com/support/hpesc
Information to collect
Technical support registration number (if applicable)
Product name, model or version, and serial number
Operating system name and version
Firmware version
Error messages
Product-specific reports and logs
Add-on products or components
Third-party products or components

Accessing updates

Some software products provide a mechanism for accessing software updates through the
product interface. Review your product documentation to identify the recommended software
update method.
To download product updates, go to either of the following:
◦
HP Support Center – Hewlett Packard Enterprise Get connected with updates from
HP page:
www.hpe.com/support/e-updates
◦
Software Depot website:
www.hpe.com/support/softwaredepot
To view and update your entitlements, and to link your contracts, Care Packs, and warranties
with your profile, go to the HP Support Center – Hewlett Packard Enterprise More Information
on Access to HP Support Materials page:
www.hpe.com/support/AccessToSupportMaterials
IMPORTANT:
through the HP Support Center – Hewlett Packard Enterprise. You must have a Hewlett
Packard Enterprise Passport set up with relevant entitlements.
Access to some updates might require product entitlement when accessed
Accessing Hewlett Packard Enterprise Support 31