Contacting Customer Service - Bose LIFESTYLE 18 series II Operating Manual

What to do Problem
Radio does not work
The disc does not play
• Make sure antennas are connected properly.
• Move AM antenna at least 20 inches (50 cm) from the media center.
• Adjust antenna position to improve reception.
• Make sure the AM antenna is in an upright position.
• Move antennas farther from media center, TV, or other electronic equipment.
• Select another station. You may be in an area of weak signal coverage for some stations.
• After pressing the CD/DVD button, wait a few seconds before pressing Play.
• Make sure the disc is properly inserted (label side up).
• Eject the disc and try loading it again.
• The CD may be dirty. See "Cleaning discs" on page 40.
• Try another CD. The CD may be defective or not compatible. See "Types of discs you can
play" on page 5.
FM sound is distorted • Adjust antenna position to reduce interference.
FM sound is noisy • Weak FM stations will produce static in the surround speakers. Select the 2-speaker mode
in surround mode in the Settings menu to minimize noise. See "Tuner setting options (FM or AM radio)" on
page 26.
Sound is distorted • Make sure speaker cables are not damaged and the connections are secure.
• Reduce the output level from any external components connected to the media center.
No sound from • Check the connections.
TV, CD/DVD, VCR, • Make sure that component is turned on.
or AUX • Refer to the component owner's manual.
LIFESTYLE ®remote
does not control
your TV, VCR,
cable/satellite box,
or other external
component
Your TV turns
on and off unexpectedly
TV screen goes dark
or image flips repeatedly
after making a change
to a Video feature in
System settings
• Make sure correct codes are set.
See "For TV control" on page 18.
• Make sure that the front of the media center is not obstructed. The IR emitter that sends
commands to your external components is below the disc tray.
• If you still cannot control your external components successfully, you may need to connect
the external IR emitter, included with your system, to the IR EMITTER jack on the rear
panel of the media center. See "Connecting the optional IR emitter cable" in your
LIFESTYLE ®system Installation Guide.
• Reposition the TV on/off sensor on the back of your TV. Or check the SCART connector if
you use one.
• Verify that the TV on/off sensor is working properly by choosing TV Power Status under
Video in the System menu.
Use the media center to check the Video Format and Progressive Scan settings, following
instructions in "Activating component or progressive scan connections" on page 11.
- Video Format should be set to NTSC (U.S. standard) or PAL (European standard).
- Make sure the Progressive Scan setting is Off, unless you have used a component
video connection and progressive scan is a feature of the TV.
You forgot • Enter the numbers 2673 as temporary password to access the parental controls. Then
your password create a new password.
Contacting customer service
For additional help in solving problems, contact Bose _ customer service. See the address
and phone number list included with your system.
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