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Solving Problems
Checking the Printer's Lights
If the printer's lights come on or flash, check the explanations listed below.
Lights
Green
power
light flashes
Red
paper
light is on
Red
paper
light flashes
Red
ink light
flashes
Red
ink light
is on
Green
power
light and red
ink
light are on
Explanation
The printer is receiving a print job, replacing an ink cartridge,
charging ink, or cleaning the print head.
Your paper ran out. Load more paper, then press the
paper button to resume printing.
Paper is jammed in the printer. Press the
eject the paper. If that doesn't work, turn off the printer, open
the cover, and pull the paper out from the front, including any
torn pieces. Then turn on the printer, reload paper, and press
the
paper button.
One of the cartridges is low on ink. Check the message that
appears on your screen to determine which cartridge is low.
Make sure you have a replacement cartridge.
One of the cartridges is out of ink or not installed. Make sure
you have a replacement cartridge, then follow the steps in
your online User's Guide to install it.
If you have just installed a new cartridge, it may be
incompatible with the printer or incorrectly installed. Reinstall
it or replace it with the correct cartridge as described in your
online User's Guide.
An ink cartridge is not installed correctly. Reinstall it as
described in your online User's Guide.
paper button to
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