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• Contact your mobile service provider to verify that your subscription plan
includes high-speed data services and that these services have been
correctly activated. Your mobile service provider should also be able to
tell you if there are any outages in your location. Confirm your user name
and password.
• Confirm that high-speed data services are correctly configured on your Treo:
1. Press Applications Launcher
2. Choose the pick list in the upper-right corner, then select All.
3. Choose the Prefs icon.
4. Choose the pick list in the upper-right corner, then select Network.
5. If the Service field says Untitled, choose the Service pick list, then
select the appropriate data service. Call your mobile service provider
for more information about their data services
6. Choose Modify and enter the user name and password you received
from your mobile service provider.
7. Choose OK.
I can't send or receive text or multimedia messages
• Make sure the SIM card is inserted correctly (see page 13) and Wireless
Mode is turned on (see page 14).
• Contact your mobile service provider to verify that your plan includes
messaging services, that these services have been correctly activated,
and that they are available at your location (your mobile service provider
should be able to tell you if messaging services have been experiencing
transmission delays).
• If possible, contact the recipient or sender of the message, and make
sure the receiving device can handle the type of file that is being sent.
• If an SMS message arrives but does not display an alert, perform a soft
reset (see page 131).
136 :: Network connection
.
Synchronization (HotSync)
Synchronization lets you back up your Treo data onto your computer. If you
ever need to perform a hard reset or otherwise erase all your data on your
Treo, you can perform a HotSync operation to restore the data. To make sure
you always have an up-to-date backup of your data, synchronize frequently.
Before you attempt a HotSync operation, make sure you have installed
the Palm Desktop and HotSync Manager software from the CD that came
with your Treo.
Desktop does not respond to HotSync attempt
As you complete the following steps, perform a HotSync operation after
each. If the synchronization is successful, you do not need to complete the
remaining steps.
1. Verify that the HotSync cable is securely connected at all points (see
page 28).
2. Make sure that the HotSync Manager is running:
• Windows: Click the HotSync Manager icon
corner and make sure Local USB is checked. If you don't see the
HotSync Manager icon, click Start, select Programs, select palmOne
and then select HotSync Manager.
• Macintosh: Find the Palm folder on your Mac hard drive. Double-click
the HotSync Manager icon
in the Palm folder. In the Connection
Settings panel, set the Local Setup Port to palmOne USB.
Every device needs a
unique name. Never
synchronize more than one
device to the same user
name on your computer.
If you're using an optional
serial HotSync cable, click
the HotSync Manager icon
on your computer and make
sure Local Serial is
checked.
in the lower-right
Synchronization (HotSync) :: 137
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