Epson Pro 5000 Reference Manual page 172

The printer loads more than one sheet at a time.
Cause
Too many sheets are loaded
in the paper tray.
The edge guides are not set
correctly.
The paper was not fanned
before being loaded in the
sheet feeder.
The edges of the paper stack
are not even.
The paper is too thin.
Single sheets do not feed properly from a manual feed slot.
Cause
Paper is curled or folded.
The paper may be too thick
or too thin to be fed.
The single sheets are not
loaded deeply enough.
8-18
Troubleshooting
What to do
Take the paper stack out of the tray,
remove some sheets, and reload paper.
Before you load paper, see page 2-5 to
check the amount of paper you can
load in the paper tray.
Adjust the guides against the stack of
paper. See "Loading Paper in a Paper
Tray" on page 2-7.
Remove the paper stack and fan it. Tap
it on a flat surface to even the edges.
Then reload the paper.
Remove the paper stack and tap it on
a flat surface to even the edges. Then
reload the paper.
Make sure the paper meets the paper
requirements for this printer. See
"Paper" on page A-2.
What to do
Use flat, non-damaged paper.
See "paper" on page A-2.
Load single sheets into the manual
feed slots until they meet resistance.