Kenmore 970L4802 Use & Care Manual page 24

Solutions to Common Problems
Avoid Service Checklist, continued
OCCURRENCE POSSIBLE CAUSE SOLUTION
Water collects in folds This is a result of the washing action
of front door flexible and is part of the normal operation
gasket at the end of the of the washer.
cycle.
Water collects in bleach This is a result of the siphoning action Water may be removed by removing the dispenser
and fabric softener and is part of the normal operation of drawer (see Care and Cleaning in this guide) and
compartments, the washer, draining water into the empty drum or sink.
Wash load too wet Washer is overloaded. Do not overload washer. See Operating Your
after spin. Washer, step 4.
Load is too small. Add 1 or 2 similar items to help balance the load.
Load is out of balance. Rearrange load to allow proper spinning.
Drain hose is kinked. Straighten drain hose.
Water does not enter Water supply is not adequate in area. Check another faucet in the house. Wait until water
washer or it enters supply and pressure increase.
slowly. Water supply faucets are not corn- Fully open hot and cold faucets.
pletely open.
Water is being used elsewhere in the Avoid running water elsewhere while washer is
house. Water pressure must be at filling.
least 30 psi (260 kPa).
Water inlet hoses are kinked. Straighten hoses.
Warm or hot water is Hot water heater is set too low or is a Measure hot water temperature at nearby faucet
not hot enough, distance from washer, with candy or meat thermometer. Water tempera-
ture should be at least 120°F (49°C). Adjust water
heater as necessary.
Avoid using hot water elsewhere before or during
washer use. There may not be enough hot water
available for proper cleaning. If problem persists,
your hot water system may be unable to support
more than 1 use at a time.
Hot water is being used elsewhere in
the house.
Water in washer does Drain hose is kinked or clogged. Clean and straighten the drain hose.
not drain or drains Drain hose standpipe is too tall. Maxi- Reduce standpipe height to less than 8' (2.4 m).
slowly, mum standpipe height is 8' (2.4 m). See iNSTALLATION iNSTRUCTIONS.
House drain pipes are clogged. Unclog drain pipes. Contact plumber if necessary.
Water leaks. Fill hose connection is loose at faucet Check and tighten hose connections. Install rubber
or washer, sealing washers provided.
Oversudsing. Wrong detergent. Run rinse cycle. Use a low-sudsing, high efficiency
detergent.
Too much detergent. Run rinse cycle. Use less detergent in future loads.
Incorrect wash and rinse Hot and cold water hoses are con- Connect hot water hose to hot water faucet and
temperatures, nected to wrong supply faucets, cold water hose to cold water faucet.
Water is entering Drain hose standpipe is too low. Stand- Increase standpipe height to at least 23.6" (60
washer but tub does pipe must be a minimum of 23.6" (60 cm). See INSTALLATION INSTRUCTIONS.
not fill. cm) high to prevent siphoning.
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