Avoid Service Checklist - Kenmore 970L4802 Use & Care Manual

Solutions to Common Problems
Avoid Service Checklist
Before calling for service_ review this list. It may save both time and expense. The list includes common oc-
currences that are not the result of defective workmanship or materials in this washer.
Disconnect washer from electrical service before performing any work on unit or on associated
systems (including electrical supply, water inlet or water drainage).
OCCURRENCE POSSIBLE CAUSE SOLUTION
High pitch "jet engine" A certain amount of motor whine is
noise, normal during the spin cycle.
Rattling and clanking Foreign objects such as coins or Stop washer and check drum. If noise continues
noise, safety pins may be in drum or pump. after washer is restarted, objects may be in pump.
Call a Sears or other qualified service dealer.
Belt buckles and metal fasteners are To prevent unnecessary noise and damage to
hitting wash drum. drum, fasten fasteners and turn items inside out.
Thumping sound. Heavy wash loads may produce Stop washer and redistribute wash load.
a thumping sound. This is usually
normal. If sound continues, washer is
probably out of balance.
Vibrating noise. Washer is not resting firmly on floor. Move washer so it rests firmly on floor. Adjust
leveling legs. See INSTALLATION INSTRUCTIONS
for details.
Shipping bolts and foam block have See INSTALLATION INSTRUCTIONS for removing
not been removed during installation, shipping bolts and foam block.
Wash load unevenly distributed in Stop washer and rearrange wash load.
drum.
Washer does not start. Electrical power cord may not be Make sure plug fits tightly in wall outlet.
plugged in or connection may be
loose.
House fuse blown, circuit breaker
tripped_ or a power outage has oc-
curred.
Reset circuit breaker or replace fuse. Do not
increase fuse capacity. If problem is a circuit over-
load, have it corrected by a qualified electrician.
If problem is a power outage, call local electric
company.
Water supply faucets are not turned Turn on water supply faucets.
on.
Motor is overheated. Washer motor It will automatically restart after a cool down
will stop if it becomes overheated, period of up to 30 minutes (if washer has not been
manually turned off).
Washer door is not completely Close door completely.
closed.
Washer won't spin. Load is too small. Add 1 or 2 similar items to help balance the load.
Residue left in drum. Heavily soiled items. Wipe drum with a nonabrasive household cleans-
er, then rinse. Shake or brush excess dirt and sand
from items before washing
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