Cd-Rom, Cd-Rw, Dvd-Rom, Or Dvd Writer Drive - HP Pavilion t3100 - Desktop PC Troubleshooting Manual

Audio
Symptom
No sound is produced.

CD-ROM, CD-RW, DVD-ROM, or DVD Writer Drive

Symptom
CD-ROM, CD-RW,
DVD-ROM,
DVD+RW/+R,
DVD-RW/-R, or double-
layer DVD+R drive
cannot read a disc or
takes too long to start.
8
PC Troubleshooting and System Recovery Guide
Problem
Volume is muted.
Volume is turned down.
Speakers are turned off.
Speaker cables are not
properly connected.
PC is in standby mode.
A passive speaker system
is being used.
Headphones are
plugged in.
Problem
Disc is upside down in the
drive tray.
DVD drive takes longer to
start because it has to
determine media type
being played.
Disc is dirty.
Windows does not detect
CD-ROM or DVD-ROM
driver.
Solution
Press the Mute button on the keyboard to see if the mute feature
is turned on.
Or
1 Click Start, and then click Control Panel.
2 Click Sounds, Speech, and Audio Devices, if it is
present, and then double-click Sounds and Audio
Devices.
Click the Mute check box to remove the check mark from
3
the box.
Use the keyboard controls to increase the volume.
Check whether speakers are turned on.
Turn off your PC, and reconnect the speakers.
Press the Standby button (select models only), or press the Esc
key on the keyboard to resume from standby mode.
Replace the speaker system with an active speaker system. Active
speakers have a power cord and On button and connect to the
Audio Out (green) connector on the PC.
Unplug the headphones.
Solution
Reinsert the disc with the label facing up.
Wait at least 30 seconds to let the DVD drive determine the type of
media. If it still does not start, read the other solutions listed in this
topic.
Clean the disc with a CD cleaning kit, available from most PC
stores.
Driver program may be corrupted. Force the software to reinstall it
by doing the following:
Click Start, and then click Control Panel.
1
Click Performance and Maintenance, if it is present, and
2
then double-click System.
3 Click the Hardware tab, and then click the Device Manager
button.
4 Click the plus sign (+) next to the DVD/CD-ROM drives, and
select the problem drive.
Click the Action menu item, and select Uninstall. Click OK.
5
Restart your PC: Click Start, click Turn Off Computer, and
6
then click Restart.