Cd-Rom, Cd-Rw, Dvd-Rom, Or Dvd Writer Drive - HP Compaq Presario,Presario SR1500 Supplementary Manual

CD-ROM, CD-RW, DVD-ROM, or DVD Writer Drive

Symptom Problem
CD-ROM, CD-RW, Disc is upside down in
DVD-ROM, the drive tray.
DVD+RW/+R,
DVD drive takes longer
DVD-RW/-R, or
to start because it has to
double-layer
determine media type
DVD+R drive
being played.
cannot read a
Disc is dirty.
disc or takes too
long to start.
Windows does not
detect CD-ROM or
DVD-ROM driver.
Cannot remove a The PC is turned off.
CD or DVD disc.
Cannot create Problem with disc.
(burn) a disc.
Problem with drive.
8
PC Troubleshooting and System Recovery Guide
Solution
Reinsert the disc with the label facing up.
Wait at least 30 seconds to let the DVD drive determine the type of
media. If it still does not start, read the other solutions listed in this topic.
Clean the disc with a CD cleaning kit, available from most PC stores.
Driver program may be corrupted. Force the software to reinstall it by
doing the following:
Click Start, and then click Control Panel.
1
Click Performance and Maintenance, if it is present, and then
2
double-click System.
Click the Hardware tab, and then click the Device Manager
3
button.
4 Click the plus sign (+) next to the DVD/CD-ROM drives, and select the
problem drive.
Click the Action menu item, and select Uninstall. Click OK.
5
Restart your PC: Click Start, click Turn Off Computer, and then
6
click Restart.
Turn on your PC, and press the Eject button to extend the tray.
•
Make sure the label is face up and centered in the tray.
•
Verify that you are using the correct disc type (media) for the drive.
Try a different brand of disc.
•
Make sure the disc is clean and undamaged. If recording stopped
during a recording session, the disc may be damaged; use a
different disc.
•
Use the correct type of disc for the type of files you are recording.
When using a CD-R disc, make sure that it is blank when recording
music and is blank or appendable (with space to add more data files)
when recording data.
•
Verify that you are using the correct disk type when making a copy of
a disc. RecordNow! can record only to the same disc type as the
source. For example, you can record a DVD only to a DVD+R or
a DVD+RW disc, and you can record a CD only to a CD-R or a
CD-RW disc.
•
Make sure the disc is in the correct drive.
•
Make sure you select the correct drive before recording. RecordNow!
selects the first optical drive it finds, but you can select the drive in
RecordNow! before you begin recording.
•
Make sure the recording disc tray is clean and undamaged.
•
Select a slower write speed for the recording drive, if it is available.
Each time you make a recording, RecordNow! selects the optimum
recording speed. Refer to the Help menu in the RecordNow! recording
program to choose the speed.