Phone - Frequently Asked Questions - Blackberry 7520 Wireless Handheld User Manual

Phone — frequently asked questions
Why can I not make calls?
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Why am I no longer receiving calls?
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How do I make calls from the Home screen?
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Can I use the phone when the handheld or
•
keyboard is locked?
Can I use call forwarding?
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How do I edit the phone number to which
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my calls are forwarded?
Can I use a TTY device with my handheld?
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Can I set the phone to display frequently
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called numbers?
How do I stop my handheld from answering
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or ending calls automatically?
How do I hide my phone number in the
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phone?
Why can I not make calls?
Verify that your handheld radio is turned on and
that you are in an area of sufficient wireless
coverage. For more information on wireless
coverage levels, refer to the printed
documentation that accompanied your handheld.
Why am I no longer receiving calls?
Verify that your handheld radio is turned on and
that you are in an area of sufficient wireless
coverage. For more information on wireless
coverage levels, refer to the printed
documentation that accompanied your handheld.
If you still cannot receive calls, verify that call
forwarding is not enabled.
How do I make calls from the Home
screen?
In the phone options, click General Options. Verify
that the Dial From Home Screen field is set to Yes.
You can make calls from this screen, but you
cannot use Home screen shortcuts.
Can I use the phone when the
handheld or keyboard is locked?
If your handheld is integrated with a corporate
email account, you might be able to make calls
when your handheld is locked. For more
information, contact your system administrator.
If you receive a call when the keyboard is locked,
the keyboard unlocks when you answer the call.
If you receive a call when the handheld is
password-locked, you can answer the call, but your
handheld remains password-locked during the
call. You can perform regular phone actions, such
as mute and hold. When you end the call, the
handheld remains password-locked.
Can I use call forwarding?
Yes, if your service provider plan includes call
forwarding and your SIM card is provisioned for
the service. For more information, contact your
service provider.
How do I edit the phone number to
which my calls are forwarded?
To make changes to a call forwarding phone
number that you have added, delete the current
phone number and add a new phone number.
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