Honda HS35 Owner's Manual page 42

Warranty Service
Owner Satisfaction
Your satisfaction and goodwill are important to your dealer and to
us. All Honda warranty details are explained in the Distributor's
Limited Warranty. Normally, any problems concerning the product
will be handled by your dealer's service dapartment. If you have a
warranty problem that has not been handled to your satisfaction,
we suggest you take the following action:
l Discuss your problem with a member of dealership manage-
ment. Often complaints can be quickly resolved at that level. If
the problem has already been reviewed with the Service Man-
ager,
contact the owner of the dealership or the General Man-
ager.
l lf your
problem
still has not been resolved to your Satisfaction,
Power Equipment Customer Relations Department of American
Honda Motor Co., Inc.
American Honda Motor Co., Inc.
Power Equipment Customer Relations Department
P.O. Box 50
Gardena, California 90247-0805
Telephone: (213) 604-2400
We will need the following information in order to assist you:
-Your name, address, and telephone number
-Product model and serial number
-Date of purchase
-Dealer name and address
-Nature of the problem
After reviewing all the facts involved, you will be advised of what
action can be taken. Please bear in mind that your problem will
likely be resolved at the dealership, using the dealer's facilities,
equipment, and personnel, so it is very important that your initial
contact be with the dealer.
Your purchase of a Honda product is greatly appreciated by both
your dealer and American Honda Motor Co., Inc. We want to
assist you in every way possible to assure your complete satisfac-
tion with your purchase.
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