Troubleshooting Disconnects - AT&T OneVision DEFINITY G3 Fault Management Installation And Integration Manual

Verifying Connectivity
3. Select PBX MIB Values from the DEFINITY pull-down menu.
4. Select Connect Group...
If the value in the Switch Connect State field is up, the PBX you selected
is connected to the Proxy Agent.

TroubleShooting Disconnects

If the Proxy Agent is not in contact with a DEFINITY PBX, check the
following common causes for a disconnect:
Can the Proxy Agent dial out?
— Is the modem working?
— Is the phone line connected and do you get a dial tone?
Does the Proxy Agent have a current, correct login and password for the
DEFINITY PBX?
You can check the login and password on the Proxy Agent
Communications form. For more information, see Chapter 4 in the
OneVision DEFINITY G3 Proxy Agent Installation and Connectivity
guide.
Is a PBX management port available? Does it give a modem tone? (Call
the modem from a voice station to check.)
Can you log into the PBX management port from another terminal and
modem?
Can your NMS access the Proxy Agent? (Telnet to the Proxy Agent to
find out.)
Is the Proxy Agent running? (Telnet to the Proxy Agent and run g3stat.)
If the Proxy Agent is still disconnected from the PBX after you check all of
these items, call the System Management Help Line at the Technical
Service Center for assistance.
Issue 1 October 1995
5-11