Troubleshooting Disconnects - AT&T OneVision DEFINITY G3 Fault Management Installation And Integration Manual

Alarm States
2. Select Monitor from the menu bar, then select DEFINITY.
3. Select PBX MIB Values from the DEFINITY pull-down menu.
4. Select Connect Group...
If the value in the Switch Connect State field is up, the PBX you selected
is connected to the Proxy Agent.

Troubleshooting Disconnects

If the Proxy Agent is not in contact with a DEFINITY PBX, check the
following common causes for a disconnect:
Can the Proxy Agent dial out?
— Is the modem working?
— Is the phone line connected and do you get a dial tone?
Does the Proxy Agent have a current, correct login and password for the
DEFINITY PBX? Are the permissions correct?
You can reset the login and password on the Proxy Agent
Communications form. For more information, see Chapter 4 in the
OneVision DEFINITY G3 Proxy Agent Installation and Connectivity
guide.
Is a PBX management port available? Does it give a modem tone? (Call
the modem from a voice station to check.)
Can you log into the PBX management port from another terminal and
modem?
Is the data communications device set at the right speed in the Devices
file?
Is the dial string set correctly in the Dialers file?
Is a maintenance command running on the PBX? (This type of command
can take a long time to execute.) For a list of who is logged in and what
commands are currently running, enter the status login command.
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Issue 2 April 1996