Answering A Call - AT&T MERLIN Plus Training Manual

ANSWERING A CALL

Answering a phone call, whether an internal or outside call, is easy—you lift the
handset.
If you are busy on one call and receive another call, the phone will only ring once.
This way you know you have another call, but you aren't distracted by the rings.
After the first ring, the green light flashes to remind you of the other call. If you want,
you can put the first call on hold, and then go to second call.
To answer a call:
Action
Lift the handset when you hear the
phone ring.
Find another person in the office who has the time to practice. Pay attention
to the lights next to the line buttons while you:
Call that person.
Ask her/him to call you.
Think of a friend or business associate outside the office whom you know
won't mind being disturbed. Call him/her. (If you dont want to disturb anyone,
dial the time or weather.)
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Result
The system automatically connects
you to the ringing line. While the
line is ringing, the green light
flashes. The light remains on from
the time you answer the call until
you hang up.
NOW YOU TRY IT!
Placing/Receiving Calls