Investigating Malfunctions; Customer Service + Guarantee - Candy AQ 130 Instructions For Use Manual

Investigating malfunctions

What might be the cause of...
Defects you can remedy yourself
MALFUNCTION CAUSE
1. Does not work on any Plug not in socket.
programme Not switched on.
Power failure.
Fuse blown.
Door open.
2. Does not fill with water See cause 1.
Tap turned off.
Programme selector not correctly
positioned.
3. Water does not drain Kink in discharge hose.
away Foreign bodies in filter
4. Water on floor around Leaking gasket between tap and water
the washing machine inlet hose.
5. Does not spin Water has not yet drained away.
"No spin" selected (certain models
only).
6. Machine vibrates a lot Washing machine not completely level.
during spin Transit brackets not removed yet.
Load not distributed evenly.
7. Door will not open Two minutes have not elapsed since
the programme finished.
Please note:
It is normal for the programme selector dial to move only from one
stage of washing programme to another and not show any movement
in-between – so at certain periods, the dial will stay still.
An electronic device is controlling the exact movement of the timer.
The machine makes a
different noise when
spinning! This is because it
has a manifold motor for
better performance.
REMEDY
Plug it in.
Switch on.
Check.
Check.
Close door.
Check.
Turn on tap.
Position programme selector
correctly.
Straighten discharge hose.
Examine filter (see pages 18-19)
Replace gasket and tighten hose
and tap well.
Wait a few minutes for machine to
empty.
Reset button or turn "no spin" knob.
Adjust the special adjustable feet.
Remove transit brackets.
Rearrange the laundry evenly.
Wait two minutes.
Only a small level of water can be
seen in the drum! This is because
new machines do not use much
water, yet achieve the same
standard of washing and rinsing.
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Note:
The use of environmentally-friendly, phosphate-free detergents can have the following effects:
- waste water from rinsing may be cloudier because of the presence of zeolites held in
suspension, without the rinse performance being adversely affected;
- presence of white powder (zeolites) on laundry after washing, which is not absorbed by
the fabric and does not alter the colour of the fabric.
- The presence of foam in the final rinsing water is not necessarily an indication of poor
rinsing.
- Anionic surfactants used in washing detergent formulae often prove to be difficult to
remove from the laundry itself and, even in small quantities, can still cause considerable
foam production.
- Carrying out more rinse cycles does not serve any purpose in such cases.
CUSTOMER SERVICE AND GUARANTEE
Your new appliance is fully guaranteed by the manufacturer for 12 months against
electrical/mechanical breakdown excluding:
A. Any faults which occur due to bad installation or misuse of the machine.
B. Any faults which occur due to repair of, or interference with, the machine by any person
not authorised by the manufacturer to carry out service.
C. Any faults which arise from parts fitted to the machine which are not the manufacturers
original parts.
D. Any faults arising from non-domestic use or unusual or abnormal use of the machine.
E. Any faults arising from operation at an incorrect voltage.
F. Any faults arising from incorrect operation of the machine.
The guarantee applies to Gt. Britain and Northern Ireland only, and is an addition to your
statutory rights.
After Sales Service
If, having investigated the possible malfunctions on the chart on the previous page, you
believe the appliance is not working correctly, please call our After Sales Service dept. on
telephone number 08705 990011
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