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Acer TravelMate -550 Service Manual

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α α α α
TravelMate
-550
Service Guide
Service guide files and updates are available
on the ACER/CSD web; for more information,
please refer to
http://csd.acer.com.tw
PART NO.: HLX.0550.001
PRINTED IN TAIWAN

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Summary of Contents for Acer TravelMate -550

  • Page 1 α α α α TravelMate -550 Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PART NO.: HLX.0550.001 PRINTED IN TAIWAN...

  • Page 2: Revision History

    Revision History α Please refer to the table below for the updates made on TravelMate -550 service guide. Date Chapter Updates...
  • Page 3 Copyright Copyright © 1999 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 4 Conventions The following conventions are used in this manual: Denotes actual messages that appear Screen messages on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions.
  • Page 5 DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 7: Table Of Contents

    Table of Contents Chapter 1 System Specifications Features ............1 System Block Diagram .
  • Page 8 Table of Contents Disassembling the DVD-ROM Module ......63 Chapter 4 Troubleshooting System Check Procedures .

  • Page 9: System Specifications

    Chapter 1 System Specifications Features This computer was designed with the user in mind. Here are just a few of its many features: Performance ® ® Intel Pentium III or Intel Celeron processor with one-die level 2 cache ❑ 128 MB memory onboard and one memory upgrade slot ❑...
  • Page 10 Human-centric design and ergonomics All-in-one design (CD or DVD, floppy drive, and hard disk) ❑ Sleek, smooth and stylish design ❑ Full-sized keyboard ❑ Wide and curved palm rest ❑ Ergonomically-centered touchpad pointing device ❑ Launch keys (supports Audio DJ feature) ❑...

  • Page 11: System Block Diagram

    System Block Diagram System Block Diagram INTEL FC-PGA370 APICCLK HCLK_CPU Connector HA#(3..31) HD#(0..63) 14.318MHZ TV_OUT 14MOSC HCLK_NB Connector 14MCRT/14.3M_TV Clock Generator PCLK_NB Twister PN-133T ICS 9248-195 PCLK_1394 (VT8606) DCLKWR PCIGNT#/PCIREQ# PCLK_PCM PIRQA# DCLKO PCLK_MINI CLK_SDRAM0 TFT Panel CLK_SDRAM2,3 Interface On Board Memory Damping SO-DIMM 0 64/128MB...

  • Page 12: Board Layout

    Board Layout Top View Power On/Off LID switch Software debug only, normally shipping on this connector LCD connector FDD connector LID switch Internal keyboard connector System board connector Switch board connector Chapter 1...

  • Page 13: Bottom View

    Bottom View Mini PCI connector So-DIMM connector for SDRAM only 1394 Connector CPU fan connector CPU socket for FC-PGA370 PCMCIA socket connector CD-ROM connector Battery connector Print port connector AC adapter input connector CRT connector PS/2 keyboard and PS/2 mouse connector TV out connector for S-video only USB connector HDD connector...

  • Page 14: Outlook View

    Outlook View A general introduction of ports allow you to connect peripheral devices, as you would with a desktop PC. Front View Chapter 1...
  • Page 15 Icon Item Description Display screen Also called LCD (liquid-crystal display), displays computer output. Power button Turns on the computer power. Status LCD LCD that display icons to show the status of the computer and its functions and components. Keyboard Inputs data into your computer. Touchpad Touch-sensitive pointing device which functions like a computer mouse.

  • Page 16: Left Panel

    Left Panel Icon Item Description Optical drive Depending on your model: --CD-ROM drive reads CDs --DVD-ROM drive reads CDs and DVDs --DVD/CD-RW combo drive reads CDs and DVDs, and writes to CD-Rs and CD-RWs. Optical drive eject Ejects the disc from the optical drive. button Optical drive Eject the disc from the optical drive when...

  • Page 17: Right Panel

    Right Panel Icon Item Description Speaker/headphone- Connects to audio line-out devices (e.g., out jack speakers, headphones). Microphone-in jack Connects and external microphone. PC Card eject buttons Eject the selected PC Card from its slot. PC Card slots Accepts one Type III or two TypeII/I PC Card(s).

  • Page 18: Rear Panel

    Rear Panel Icon Item Description Security keylock Connects to a Kensington-compatible computer security lock. IEEE 1394 port Connects to a IEEE 1394 compatible device (e.g., digital camcorder). Network jack Connects to an Ethernet 10/100-based network. Modem jack Connects a phone line (only for models with an internal fax/data modem).

  • Page 19: Bottom Panel

    Bottom Panel Icon Item Description Hard disk bay Houses the computer’s hard disk. Battery release button Press and hold to release the battery latch. Battery release latch Unlatches the battery to remove the battery pack. Battery bay Houses the computer’s battery pack. Memory compartment Houses the computer’s main memory.

  • Page 20: Indicators

    Indicators The computer has an easy-to-read status LCD (1) located above the keyboard. Two status indicators, power (2), and email (3) are located near the front of the computer. The status LCD displays icons that show the status of the ocmpouter and its components.. Icon Function Description...
  • Page 21 Icon Function Description AC power Computer is running on AC power. Battery charge Battery is being charged. Battery full Battery is fully charge. Battery gauge Batter is 75 to 100 percent full. Battery gauge Batter is 31 to 75 percent full, and battery is running low.

  • Page 22: Lock Keys

    Lock Keys The keyboard has three lock keys which you can toggle on and off. Lock Key Description Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase. Pad Lock When Pad Lock is on, the embedded keypad is in (Fn-F10) cursor mode, The keys function as a directional keypad including Insert and Delete keys.

  • Page 23: Embedded Numeric Keypad

    Embedded Numeric Keypad The embedded numeric keypad functions like a desktop numeric keypad. It is indicated by small characters located on the upper right corner of the keycaps. The embedded keypad can function in numberic mode or cursor-control mode. Desired Access Num Lock On Pad Lock On Number keys on embedded...

  • Page 24: Windows Keys

    Windows Keys The keyboard has two keys that perform Windows-specific functions. Icon Description Windows logo Start button. Combinations with this key perform special functions. Below are a few examples: + Tab (Activates next taskbar button) + E (Explores My Computer) + F (Finds Document) + M (Minimizes All) j + Windows logo key + M (Undoes Minimize All)

  • Page 25: Hot Keys

    Hot Keys The computer uses hotkey or key combinations to perform functions such as controlling the screen brightness and specifying where to display output. Hot Key Icon Function Description Fn-F5 Display toggle Switches display output between the display screen, external monitor (if connected) and both the display screen and external monitor.

  • Page 26: Keyboard Ergonomics

    Keyboard Ergonomics Located below the keyboard, the wide and curved palm rest is ergonomically desinged to provide you with a very comfortable place to rest your hands while you type. Chapter 1...

  • Page 27: Touchpad

    Touchpad The built-in touchpad is a PS/2-compatible pointing device that senses movement on its surface. This means the cursor responds as you move your finger on the surface of the touchpad. The central location on the palm rest provides you optimum comfort and support. NOTE: If you are using an external PS/2 mouse, the touchpad is automatically disabled.
  • Page 28 NOTE: Keep your fingers dry and clean when using the touchpad. Also keep the touchpad dry and clean. The touchpad is sensitive to finger movements. Hence, the lighter the touch, the better the response. Tapping too hard will not increase the touchpad’s responsiveness. Chapter 1...

  • Page 29: Launch Keys

    Launch Keys Located near the front end of the computer (between the speakers) are launch keys that perform various functions. Depending on the set mode, these launch keys may be used to launch applications for play back music CDs. NOTE: The Audio DJ feature is also available even when the computer is off. Icon Item Description...
  • Page 30 Icon Item Description Launches a user-configurable application. mode) Play/Pause Plays and pauses playback of the music CD. Audio DJ mode) Email Launches your email program. mode) Previous Track Jumps to the previous track on the music CD. Audio DJ mode) mode) Internet Browser Launches your internet browser.

  • Page 31: Hardware Specifications And Configurations

    Hardware Specifications and Configurations Processor Item Specification CPU type Pentium III 1.0G/Pentium III 1.13G CPU package FC-PGA package/FC-PGA2 package CPU core voltage 1.75V/1.475V CPU I/O voltage 1.25V/1.25V BIOS Item Specification BIOS vendor Phoenix BIOS Version BIOS ROM type Flash ROM BIOS ROM size 512KB BIOS package...
  • Page 32 Memory Combinations On Board Slot 1 Total Memory 128 MB 0 MB 128 MB 128 MB 64 MB 192 MB 128 MB 128 MB 256 MB 128 MB 256 MB 384 MB 128 MB 512 MB 640 MB Above table lists some system memory configurations. You may combine DIMMs with various capacities to form other combinations.
  • Page 33 Hard Disk Drive Interface Item Specification Disks Spindle speed 4200 RPM 4200 RPM 4200RPM 4200RPM 4200RPM 4200RPM (RPM) Performance Specifications Buffer size 2048KB 512KB 2048KB 2048KB 2048KB 2048KB Interface ATA-5 ATA-5 ATA-5 ATA-5 ATA-5 ATA-5 Max. media transfer rate (disk-buffer, Mbytes/s) Data transfer 100 MB/Sec.
  • Page 34 Audio Interface Item Specification Audio Controller CS 4299 Audio onboard or optional Built-in Mono or Stereo Stereo Resolution 20 bit stereo Digital to analog converter 18 bit stereo Analog to Ditial converter Compatibility Microsoft PC98/PC99, AC97 2.1 Mixed sound source Line-in, CD, Video, AUX Voice channel 8/16-bit, mono/stereo...
  • Page 35 Parallel Port Item Specification Parallel port function control Enable/Disable/Auto (BIOS or operating system chooses configuration) by BIOS Setup Note: Depending on your operating system, disabling an unused device may help free system resources for other devices. Supports ECP/EPP/Bi-directional (PS/2 Yes (set by BIOS setup) compatible) Note: When Mode is selected as EPP mode, “3BCh”...
  • Page 36 Keyboard Item Specification Windows 95 keys Internal & external keyboard work simultaneously Battery Item Specification Vendor & model name Panasonic/SUMSUNG Battery Type Li-ion Pack capacity 57Wh Cell voltage V/cell Number of battery cell Package configuration 4 cells in series, 2 series in parallel Package voltage 14.8V LCD Inverter Specification FOR 14.1”...
  • Page 37 Inverter Characteristics Parameter Symbol Min. Typ. Max. Unit Conditions Frequency Output Pout power Efficiency Starting 1500 Vrms At 0 degree C voltage Enable Compal Output H: 3.3V Compal Output L: 0V PWM signal frequency signals *3 Compal OUtput H: 5.0V Compal Output L: 0V Current 1.27...
  • Page 38 *7. Audio noise: less than 36db@10cm distance NOTE: *8. Wave form requirement: 1.27<=Ip/Irms<=1.8 LCD Inverter Specification FOR 15.0” Panel Lis Lamp current Frequency range LCD Type Vendor Model No. (mArms) Min./Typ./Max Min/Typ/Max 15.0” XGA TFT LP150X1- 40/60/80KHz 3.0/6.0/8.0mA G2CP (XGA TFT) 15.0”...
  • Page 39 Inverter Characteristics Parameter Symbol Min. Typ. Max. Unit Conditions Current 1.27 1.56 Multiple Waveform factor Unbalance -10% +10% Multiple Rate ° ° Environment: Temperature: Operating temperature: 0 ° ° Storage temperature: -20 Humidity: 0~90% without condensation MTBF: 5000 hours NO.1: 14.1” XGA TFT, HANSTAR, HSD141PX11-A NOTE: Please pay attention to the fellowing: *1.
  • Page 40 Item Specification Supply voltage for LCD display (V) Supply voltage for LCD backlight (Vrms) AC Adapter Item Specification Vendor & model name ADAPTER PA-1600-02 CA 60W 3 PINS Input Requirements Maximum input current (A, 1.8 A @ 90Vac @90Vac, full load) 0.9 A @ 180Vac Nominal frequency (Hz)

  • Page 41: Mechanical Specification

    ACPI mode Power Management Working (G0/S0) Individual devices such as the CPU and hard disk may be ❑ power managed in this state. S1 Sleeping State CPU Stop Clock ❑ VGA Standby, turn off back-light ❑ PCMCIA Standby ❑ Hard Disk Spin Down motor ❑...
  • Page 42 Memory Address Map Memory Address Size Function 00100000h-000F0000h 512 KB System BIOS 000CD000h-000C0000h VGA BIOS 000C0000h-000A0000h 128 KB Video memory (VRAM) 000A0000h-00000000h 640KB Conventional memory I/O Address Map I/O Address Function 000-00F DMA controller-1 020-021 Interrupt controller-1 040-043 Timer 1 060, 064 Keyboard controller 38859 chip select System speaker out...
  • Page 43 IRQ Assignment Map Interrupt Channel Function(Hardware) IRQ10 S3 savage 4 O2Micro CardBus Control slot1 IRQ11 O2Micro CardBus Control slot1 USB Universal Host Control IRQ12 PS/2 Mouse IRQ13 Numeric data processor IRQ14 Primary IDE channel (hard disk) IRQ15 Secondary IDE channel (CD-ROM drive) DMA Channel Assignment DMA Channel Function(Hardware)
  • Page 44 Chapter 1...

  • Page 45: System Utilities

    Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup.

  • Page 46: Main

    Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. NOTE: The screen above is for reference only. Actual values may differ. The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings..

  • Page 47: System Devices

    System Devices The System Devices screen contains parameters involving your hardware devices. Main System Devices Security Others Boot Exit Item Specific Help Pointing Device: [Simultaneous] Ext. Keyboard “Fn”: [Enabled] IDE Controller: [Both] FDD Controller: [Enabled] Parallel Port: [Enabled] Interrupt: [IRQ 7] Mode: [ECP] Base I/O address:...

  • Page 48: Security

    Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. Main System Devices Security Others Boot Exit Item Specific Help User Password: Clear Set User Password: [Enter] Password on boot: [Disabled] F1 Help Select Item F5/F6 Change Values Setup Defaults Esc Exit...

  • Page 49: Removing A Password

    Type a password in the Enter new password field. The password may consist of up to eight alphanumeric characters (A-Z, a-z, 0-9). Retype the password in the Confirm new password field. IMPORTANT:Be very careful when typing your password because the characters do not appear on the screen.

  • Page 50: Others

    Others The Others screen contains various parameter settings. The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Options Enabled Low Battery Alarm Determines whether or not the system will alarm or Disabled when the battery power is low.

  • Page 51: Boot

    Boot The Boot screen allows you to set the order in which the system looks for bootable devices on startup. Accton Network Boot Accton Network Boot The table below describes these devices. Parameter Description Removable Devices The computer attempts to boot fro the removable device (e.g., floppy drive). If unsuccessful, the system goes to the next device in the list.

  • Page 52: Exit

    Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. Main System Devices Security Others Boot Exit Item Specific Help Exit Saving Changes Exit Discarding Changes Load Setup Defaults Discard Changes Save Changes F1 Help Select Item F5/F6 Change Values Setup Defaults...

  • Page 53: Bios Flash Utility

    550 is not exactly the same as PQA (Product Quality Assurance), the diagnostic program we used to employ in other model. The system diagnostic utilities is provided by Acer Headquarters. You can utilize it as a basic diagnostic tool. To α...

  • Page 54: Running Diagnostics Program

    Running Diagnostics Program BIOS Re-flash Insert CD-Disk and floppy disk then boot from floppy disk drive to BIOS re-flash. Parallel Port Test Insert PIO loopback ot parallel port for test. RTC, FDD Test Insert diskette to floppy disk drive for test. Thermal Test Chapter 2...
  • Page 55 CD-ROM Test First test left channel, if you hear sounds then press e key to test right channel. If you hear sounds then press “P” key to pass this item. Batter Charge Test Plug the AC adapter to the system for test. Chapter 2...
  • Page 56 Video mode Test Check the RGB video mode display quality. T/P Mouse Test FAN Test Check if the fan has turned on with feathers. 10. LAN Test Chapter 2...
  • Page 57 11. Keyboard Test Press all keys according to this order--from left to right and from up to down to test each key’s function. If pass then press b + Break to continue the next test. 12. 32bit Syscard Test Insert two pieces of Syscard (Card bus) into PCMCIA slots for test. Check travel card if found error code on the card then record to SFIS and travel card else affix QC seal on the travel card.
  • Page 58 Chapter 2...

  • Page 59: Machine Disassembly And Replacement

    Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge ❑...

  • Page 60: General Information

    General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: Turn off the power to the system and all peripherals. Unplug the AC adapter and all power and signal cables from the system. Remove the battery pack.

  • Page 61: Disassembly Procedure Flowchart

    Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
  • Page 62 Main Unit Logic Lower Logic Upper Stripe Cover (below) Right/Left Hinge System Keyboard Window LCD Module Saddles Audio Board Speakers System Keyboard Window Audio Board Module Logic Lower Upper Audio Board Shielding Shielding Floppy Disk Drive Touchpad Audio Board Module Bracket Main Board Switch...

  • Page 63: Removing The Battery Pack

    Removing the Battery Pack Press the battery lock. Push the release button forward then remove the battery pack. Chapter 3...

  • Page 64: Removing The Hdd Module/Thermal Module/Cpu And Dvd-Rom

    Removing the HDD Module/Thermal Module/CPU and DVD-ROM Remove the two screws of the HDD module, then remove the HDD module from the logic lower. Unscrew the three screws on the ram door. Then remove the ram door. Next, disconnect the thermal connector.

  • Page 65: Removing The Lcd Module/The Keyboard And The System Window

    Removing the LCD Module/the Keyboard and the System Window Removing the LCD Module Remove the two (one on each side) screws holding the LCD stripe cover. Then prize the stripe cover with the plastic flat-bladed tool. Unscrew the four screws (two on each side) holding the LCD module to the main unit. Then, Disconnect LCD FPC and remove the LCD module.

  • Page 66: Disassembling The Main Unit

    Disassembling the Main Unit Separate the main unit into the logic upper and the logic lower assembly Remove the four screw locks from I/O port. Then remove the two screws as the picture shows. Remove the eight screws on the logic lower. Disconnect switch board FPC.
  • Page 67 Remove the four screws holding the upper shielding. Release the two locks. Then remove the upper shielding from the logic upper assembly. 10. Disconnect the two speakers wires (one on each side). 11. Remove the two screws holding the speakers on each side. Then remove the speakers. 12.

  • Page 68: Disassembling The Logic Lower

    16. Remove the two screws that hold switchboard on the logic upper. One is on the right; the other is on the left. 17. Disconnect the audio board FPC from the switchboard. 18. Disconnect the switchboard FPC. 19. These are complete steps for logic upper disassembly. Disassembling the logic lower Remove the two screws holding the floppy disk drive bracket.
  • Page 69 Unscrew the three screws that holds the DVD-ROM bracket. Remove the DVD-ROM bracket. Remove the four screws holding the thermal support. Remove the thermal support. 10. Tear the tape on LAN/Modem card. 11. Disconnect the LAN/Modem card from mini PCD. 12.

  • Page 70: Disassembling The Lcd Module-15 Inch

    Disassembling the LCD Module-15 Inch First remove the two screw pads then remove the two screws. Disattach the LCD bezel carefully. Please note that you have to push forward at the two indentations. Unscrew the two screws then remove the latch. Unscrew the two screws on the inverter board.

  • Page 71: Disassembling The External Modules

    Disassembling the External Modules Disassembling the HDD Module Remove the four screws on HDD carrier. Remove the hard disk drive from the carrier. Disconnect the hard disk connector. Disassembling the Floppy Disk Drive Module Disconnect the floppy disk drive FFC. Unscrew the two screw holding the bracket.
  • Page 72 Chapter 3...

  • Page 73: Troubleshooting

    Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test this model. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Obtain the failing symptoms in as much detail as possible.

  • Page 74: System Check Procedures

    System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail.

  • Page 75: Keyboard Or Auxiliary Input Device Check

    Keyboard or Auxiliary Input Device Check Remove the external keyboard if the internal keyboard is to be tested. If the internal keyboard does not work or an unexpected character appears, make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the system board. If the keyboard cable connection is correct, run the Keyboard Test.

  • Page 76: Touchpad Check

    Check the Battery Pack To check the battery pack, do the following: From Software: Check out the Power Management in control Panel In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct.

  • Page 77: Power-On Self-Test (Post) Error Message

    Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer.

  • Page 78: Index Of Error Messages

    Index of Error Messages Error Code List Error Codes Error Messages Equipment Configuration Error Equipment Configuration Error Real Time Clock Error 1 CMOS Battery Bad 4 CMOS Checksum Error 1 Battery Is Critical Low 1 Incorrect password specified, system halted 1 Error Message List Error Messages FRU/Action in Sequence...

  • Page 79: Error Message List

    Error Message List Error Messages FRU/Action in Sequence 0281 Memory size found by POST differed from Run “Load Setup Defaults” in BIOS Setup Utility. CMOS System board 02B0 Diskette drive A/B error Drive A: or B: is present but fails the BIOS POST diskette tests. Check the drive is defined with the proper diskette type in BIOS Setup Utility Check if the diskette drive is attached correctly.
  • Page 80 Error Message List No beep Error Messages FRU/Action in Sequence No beep, power-on indicator turns off and LCD is Power source (battery pack and power adapter). See “Power blank. System Check” on page 67. Ensure every connector is connected tightly and correctly. Reconnect the DIMM.

  • Page 81: Index Of Symptom-To-Fru Error Message

    Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error Action in Sequence LCD backlight doesn't work Enter BIOS Utility to execute “Load Setup Defaults” on Exit screen, then reboot system. LCD is too dark Reconnect the LCD connectors. LCD brightness cannot be adjusted Keyboard (if contrast and brightness function key doesn't work).
  • Page 82 PCMCIA-Related Symptoms Symptom / Error Action in Sequence System cannot detect the PC Card (PCMCIA) PCMCIA slot assembly System board PCMCIA slot pin is damaged. PCMCIA slot assembly Memory-Related Symptoms Symptom / Error Action in Sequence Memory count (size) appears different from DIMM actual size.
  • Page 83 Peripheral-Related Symptoms Symptom / Error Action in Sequence System configuration does not match the Enter BIOS Setup Utility to execute “Load Setup defaults”, then installed devices. reboot system. Reconnect hard disk/CD-ROM/diskette drives. External display does not work correctly. Press Fn+F5, LCD/CRT/Both display switching See “System Diagnostic Diskette”...

  • Page 84: Intermittent Problems

    Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: Run the advanced diagnostic test for the system board in loop mode at least 10 times.

  • Page 85: Undetermined Problems

    System Check” on page 67): Power-off the computer. Visually check them for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: Non-Acer devices ❑ Printer, mouse, and other external devices ❑ Battery pack ❑...

  • Page 86: Index Of Aflash Bios Error Message

    Index of AFlash BIOS Error Message Error Message Action in Sequence Hardware Error See “System Diagnostic Diskette” on page 45 VPD Checksum Error Reboot the system and then restest with this diskette. BIOS Update Program Error Turn off the power and restart the system. System Error Make sure this AFlash BIOS diskette for this model.

  • Page 87: Index Of Pqa Diagnostic Error Code, Message

    Index of PQA Diagnostic Error Code, Message Error Code Message Action in Sequence 16XXX Backup battery error Backup battery 01XXX CPU or main board error Reload BIOS default setting. System board 02XXX Memory error DIMM System board 03XXX Keyboard error Reset Keyboard Keyboard System board...
  • Page 88 Chapter 4...

  • Page 89: Jumper And Connector Locations

    Chapter 5 Jumper and Connector Locations Top View PCB 01200-S Power On/Off button It is software debug only, normally shiping on this connector LCD connector FDD connector LID switch Internal keyboard connector System Board connector Switch board connector SW2 POWER.-BTN PIN NO Signal PIN NO...
  • Page 90 PIN NO Signal PIN NO Signal +5VALW LCDVDD +3VS LCDDVGA +3VS LCDDVGA L LCD0 L LCD1 PID0 PID1 L LCD2 PID2 L LCD3 PID3 ENVDD L LCD4 DISPOFF# L LCD5 L LCD15 L LCD14 L LCD6 L LCD7 L LCD13 L LCD12 L LCD8 L LCD9...
  • Page 91 JP7 FDD.PRT PIN NO Signal PIN NO Signal +5VS INDEX# +5VS DRV0# +5VS DSKCHG# MTR0# FDDIR# 3MODE# STEP# WGARE# TRACK0# RDATA# HDSEL# JP6 KBD PIN NO Signal PIN NO Signal KSO15 KSO10 KSO11 KSO14 KSO13 KSO12 KSO3 KSO6 KS08 KSO7 KS04 KSO2 KSI0...

  • Page 92: Sw1 Settings (Lid Switch)

    PIN NO Signal PIN NO Signal IAC_SDATAI IAC_RST# BATT_LOW_LED# DM_ON DM_ON# BATT_CHGI_LED# MD_SPK MONO IN R CD_AGND CD_AGND CDROM_L CD_AGND +3VS +5VCD +5VCD +5VCD +5VAW +5VS +5VS SW1 Settings (Lid switch) Setting Switch 1 NONE Switch 2 STAND BY Switch 3 HIBERNATE Switch 4 ON/OFF BUTTON...

  • Page 93: Bottom View

    Bottom View JP12 1394 Connector JP21 CPU fan connector CPU socket for FC-PGA370 JP19 PCMCIA socket connector JP14 CD-ROM connector PJP1 Battery connector JP10 Print port connector PJP2 AC adapter input connector CRT connector JP18 PS/2 keyboard and PS/2 mouse connector TV out connector for S-video only JP15...
  • Page 94 PIN NO Signal PIN NO Signal D43# A17# D37# A22# D44# VccCORE D51# AE33 A20M# D47# AE55 IERR# D48# AE37 FLUSH# D57# VccCORE D46# A35# D53# D60# AF32 D61# AF34 VccCORE DEP7# AF36 DEP3# EDGCTRL5 DEP2# A19# PRDY# AG33 INIT# A27# AG35 STPCLK#...
  • Page 95 PIN NO Signal PIN NO Signal AJ21 VccCORE AL27 BDSY# AJ23 AL29 THERMDN AJ25 VccCORE AL31 THERMDP AJ27 AL33 AJ29 VccCORE AL35 VID0 AJ31 BSEL1 AL37 VID2 AJ33 BSEL0 AM26 Reserved AJ35 SMI# Vcccore AJ37 VID3 VccCORE Vcccore AM10 A28# AM12 Vcccore AM14...
  • Page 96 PIN NO Signal PIN NO Signal VccCORE D52# VccCORE VccCORE VccCORE VccCORE VccCORE VccCORE VccCORE VccCORE VccCORE VccCORE D26# VccCORE D25# BINIT# VccCORE D33# VccCORE VccCORE D31# D34# VccCORE D36# D45# VccCORE D49# D40# RESERVED D59# VTT4 D55# D62# D54# SLEWCTRL D58# DEP6#...
  • Page 97 PIN NO Signal PIN NO Signal VccCORE VccCORE Reserved D21# Reserved D23# Reserved VccCORE BP2# D18# Reserved VccCORE D16# D19# D12# VccCORE D10# VccCORE Reserved Reserved D30# Reserved VccCORE Reserved PICCLK D17# PICD0 VREF3 PREQ# VccCORE VccCORE VccCORE A34# VccCORE VccCORE PLL1 VTT4...
  • Page 98 JP14 CD.PRT PIN NO Signal PIN NO Signal INT_CD_L INT_CD_R CD_AGND SIDERST# CDD8 CDD7 CDD9 CDD6 CDD10 CDD5 CDD11 CDD4 CDD12 CDD3 CDD13 CDD2 CDD14 CDD1 CDD15 CDD0 CD_DREQ CD_SIOR# CD_SIOW CD_SIORY CD_DACK# CD_IRQ CD_SBA1 PDIAG# CD_SBA0 CD_SBA2 CD_SCS1# CD_SCS3# SHDD_LED# +5VCD +50CD...
  • Page 99 PIN NO Signal PIN NO Signal DDCC JP8 S CONN..PRT PIN NO Signal PIN NO Signal N.C. LUMA CRMA COMPS JP22 HDD PIN NO Signal PIN NO Signal PIDERST# PBD7 PBD8 PBD6 PBD9 PBD5 PBD10 PBD4 PBD11 PBD3 PBD12 PBD2 PBD13 PBD1 PBD14...
  • Page 100 PIN NO Signal PIN NO Signal MD14 MD15 RCAS#0 RCAS#1 RCAS#4 RCAS#5 MMA0 MMA3 MMA1 MMA4 MMA2 MMA5 MD32 MD40 MD33 MD41 MD34 MD42 MD35 MD43 MD36 MD44 MD37 MD45 MD38 MD46 MD39 MD47 CLK_SDRAM2 CKE2 SRASA# SCASA# RMWEA# CKE3 RRAS#2 MMA14 RRAS#3...
  • Page 101 PIN NO Signal PIN NO Signal 109. MMA9 110. MMA12 111. MMA10 112. MMA13 113. 114. 115. RCAS#2 116. RCAS#3 117. RCAS#6 118. RCAS#7 119. 120. 121. MD48 122. MD56 123. MD49 124. MD57 125. MD50 126. MD58 127. MD51 128.
  • Page 102 PIN NO Signal PIN NO Signal S1 VS1 S2 VS1 S1 A11 S2 A11 S1 10RD# S2 10RD# S1 A9 S2 A9 S1 10WR/3 S2 10WR/3 S1 A8 S2 A8 S1 A17 S2 A17 S1 A13 S2 A13 S1_A18 S2_A18 S1 A14 S2 A14 A32.
  • Page 103 PIN NO Signal PIN NO Signal S1 BVD1 S2 BVD1 S1 D0 S2 D0 S1 D8 S2 D8 S1 D1 S2 D1 S1 D9 S2 D9 S1 D2 S2 D2 S1 D10 S2 D10 S1 WP S2 WP S1 CD2# S2 CD2# PJP1 BATT-B.PRT PIN NO...
  • Page 104 PIN NO Signal PIN NO Signal PIRQB# +5VS +3VS_MINIPCI PIRQD# 3.3VAUX PCLK_MDM PCIRST# +3VS_MINIPCI REQ#1 GNT#1 +3VS_MINIPCI AD31 MDMPME# AD29 AD30 AD27 +3VS_MINIPCI AD25 AD28 AD26 C/BE# AD24 AD23 IDSEL AD21 AD22 AD19 AD20 AD17 AD18 C/BE#2 AD16 IRDY# +3VS_MINIPCI FRAME# CLKRUN# TRDY#...
  • Page 105 PIN NO Signal PIN NO Signal 103. VGA_ACSYNC 104. 105. VGA_ACSDATAI 106. VGA_ACSDATAO 107. VGA_ACBITCLK 108. 109. 110. VGA_ACRST# 111. BEEP 112. 113. AGND 114. 115. MD_MIC 116. MD_SPK 117. AGND 118. AGND 119. AGND 120. AGND 121. MINI_RI# 122. 123.
  • Page 106 Chapter 5...

  • Page 107: Fru (Field Replaceable Unit) List

    DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 108: Exploded Diagram

    Exploded Diagram THE SYSTEM Chapter 6...
  • Page 109 LOGIC UPPER ASSY Chapter 6...
  • Page 110 LCD 14.1” Chapter 6...
  • Page 111 LCD 15” Chapter 6...
  • Page 112 DVD ASSY NOTE: The exploded diagrams for CD-ROM, CD-RW, DVD-ROM and DVD-RW module are the same. Therefor, we put only DVD ASSY exploded diagram as your referance. Please also refer to the FRU list below for more information on different models and part numbers. This diagram only explains the relevent location for each part.
  • Page 113 FDD ASSY HDD (W/O HDD) ASSY Chapter 6...
  • Page 114 Picture Partname And Description Part Number CPU/Processor CPU-INTEL CELERON 1.2G 01.ICLON.1G2 CPU-COPPERMINE 1G 01.COPRM 1GE CPU-INTEL PIII 1.13G 01.TULAT.1GH CUP-INTEL PIII 1.2G 01.TULAT.1GG CPU WASHER V42.0550.008 Memory MEMORY SDIMM 128M APACER PC-133 HKS.0391.001 LCD MODULE 14.1” IBM V6M.0550.017 LCD MODULE 14.1” HANNSTAR V6M.0550.018 LCD MODULE 15.0”...
  • Page 115 Picture Partname And Description Part Number LCD BRACKET L-LCD MODULE 15.0” LG V33.0550.012 LCD BRACKET L-LCD MODULE 15.0” IBM V33.0550.014 LCD PANEL WITH LOGO-LCD MODULE 14.1” V60.0550.004 IBM AND HANNSTAR LCD PANEL WITH LOGO-LCD MODULE 15.0” V60.0550.006 LG AND IBM 006-LCD LCD BEZEL WITH PRINTING-14.1”...
  • Page 116 Picture Partname And Description Part Number FDD/Floppy Disk Drive FDD MODULE, PANASONIC V6M.0550.007 FDD MOUDLE, MITSUMI V6M.0550.008 002-FDD FDD 1.44MB SLIM PANASONIC/JU226A252FC HKF.0226.001 ASSYS FDD 1.44MB SLIM MITSUMI/JU226A252FC HKF.0226.002 HDD/ Hard Disk Drive HDD MODULE 15G TOSHIBA V6M.0550.009 HDD MODULE 15G IBM/ V6M.0550.010 HDD MODULE 20G TOSHIBA V6M.0550.011...
  • Page 117 Picture Partname And Description Part Number THERMAL MODULE WITH FAN V6M.0550.021 Cables 001-THE CABLE-FFC (TOUCH PAD TO SWITCH VCA.0550.004 SYSTEM BOARD) 003-LOGIC CABLE-FPC (AUDIO TO SWITCH BOARD) VCA.0550.001 UPPER ASSY 014-LOGIC CABLE-FPC (SWITCH BOARD TO MAIN VCA.0550.002 UPPER BOARD) ASSY 001-THE CABLE-FPC (SYSTEM WINDOW TO MAIN VCA.0550.003...
  • Page 118 Picture Partname And Description Part Number HDD CONNECTOR V20.0550.001 Boards 251-THE MAIN BOARD WITH PCMCIA SLOT/128MB HMB.2550.001 SYSTEM RAM ON BOARD 252-LOGIC AUDIO BOARD V55.0550.0101 UPPER ASSY COMBO CARD V55.0550.002 251-LOGIC SWITCH BOARD V55.0550.003 UPPER ASSY 252-THE SYSTEM WINDOW BOARD V55.0550.004 SYSTEM Adapter...
  • Page 119 Picture Partname And Description Part Number Battery BATTERY PANASONIC-LI-ION 3900mAH HBT.0186.001 BATTERY SAMSUNG-LI-ION 3900mAH HBT.0186.002 Keyboard KEYBOARD US CHICONY HKB.0013.001 KEYBOARD UK CHICONY HKB.0013.002 KEYBOARD GERMAN CHICONY HKB.0013.003 KEYBOARD ITLIAN CHICONY HKB.0013.004 KEYBOARD TRADITIONAL CHINESE HKB.0013.005 CHICONY Case/Cover/Bracket Assembly 003-FDD FDD BRACKET LEFT-PANASONIC V33.0550.007 ASSY...
  • Page 120 Picture Partname And Description Part Number 004-DVD CD-ROM DOOR 24X TEAC V42.0550.004 ASSY CD-ROM DOOR 24X TOSHIBA V42.0550.005 CD-RW 8X KME V42.0550.006 CD-RW 8X TOSHIBA V42.0550.007 DVD-ROM 8X TOSHIBA V42.0550.009 DVD-RW 8X TOSHIBA V42.0550.010 303-THE THERMAL BRACKET V33.0550.003 SYSTEM 003-DVD OPTICAL LOCK V33.0550.006 ASSY...
  • Page 121 Picture Partname And Description Part Number 317-THE DIMM COVER W/O SCREW V42.0550.002 SYSTEM 007-LOGIC AUDIO SHIELDING V42.0550.003 UPPER ASSY 006-LOGIC HINGE SADDLE BRACKET-L (CD-ROM SIDE) V33.0550.004 UPPER ASSY 006-LOGIC HINGE SADDLE BRACKET-R (PCMCIA SIDE) V33.0550.005 UPPER ASSY Others 015-LOGIC SPEAKER VSP.0550.001 UPPER ASSY...
  • Page 122 Picture Partname And Description Part Number 306-THE SCREW, M2.5X0.45+8FP-NI(NL) V86.0550.003 SYSTEM 304-THE SCREW, M2.5X0.45+18FP-ZK(NL) V86.0550.004 SYSTEM 320-THE SCREW, M2.0X0.4+5FP-NI(NL) V86.0550.005 SYSTEM SCREW, M2.0X0.4+6P-NI V86.0550.006 SCREW, M3.0X0.8+3K-NL V86.0550.007 SCREW,TPA-2.0X4FP-ZK FOR CD-ROM V86.0550.008 ASSY, SECURE THE CD-ROM DOOR 006-DVD SCREW, M2.0X4.0+3K-ZK SECURE THE DVD V86.0550.009 ASSY OPTICAL BRACKET OR CD-ROM OPTICAL...
  • Page 123 Chapter 6...

  • Page 124: Appendix A Model Definition And Configuration

    Appendix A Model Definition and Configuration α α α α TravelMate Project Name: Compal project Description TravelMate a 550 uses either INTEL Pentium III processor or INTEL Celeron processor with the VIA chipset delivers a high performance and professional notebook platform solution. Main memory is expandable to 640MB SDRAM.

  • Page 125: Main Features

    Main Features ® ® Intel Pentium III or Intel Celeron processor with on-die level 2 cache ❑ 128 MB memory onboard and one memory upgrade slot ❑ Large LCD display with adjustable video memory ❑ High-capacity, Enhanced-IDE hard disk ❑ Lithium-Ion main battery pack ❑...
  • Page 126 Appendix A...

  • Page 127: Appendix B Test Compatible Components

    Appendix B Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Windows XP environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.

  • Page 128: Microsoft Windows Xp Environment Test

    Sony KV-W32MX2 Sony KV-XA25N90 I/O - Keyboard IBM 104 keys Microsoft MS Natural KB Microsoft MS Natural KD Pro Dell QuietKey KB Acer 6312-H I/O - Mouse Logitech M-S34 Logitech M-S35 Logitech Serial Mouse Logitech M-M30 Logitech Mouse man Microsoft IntelliMouse Microsoft IntelliMouse Trackball Microsoft Serial Mouse 2.0...

  • Page 129: Appendix C Online Support Information

    This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d.
  • Page 130 Appendix C...

  • Page 131: Index

    Index DIMM 23 AC Adapter 30, 32 Combinations 24 ACPI 1.0a 23 external 56 AFLASH Utility 45 package 23 Audio 26, 27 removing 56 Speed 23 voltage 23 Disassembly Battery 28 Battery Pack 54 Battery Pack 55 CD-ROM/DVD-ROM Module 58 charging indicator 12, 13 Floppy Disk Drive 62 BIOS 23...
  • Page 132 Top View 81 Button View Second Level Cache 23 Super I/O 27 System Keyboard 27 Block Diagram 3 Keyboard or Auxiliary Input Device Check 67 Layout 4 System Check Procedures 66 System Diagnostic Diskette 45 L2 cache 23 System Memory 23 LAN/Modem Combo 24 System Specifications 116 Features 117...

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