Panasonic KX-NT400 Operating Instructions Manual
  1. Manuals
  2. Brands
  3. Panasonic Manuals
  4. IP Phone
  5. KX-NT400
  6. Operating instructions manual

Panasonic KX-NT400 Operating Instructions Manual

Ip proprietary telephone
Hide thumbs Also See for KX-NT400:
Table of Contents

Advertisement

Quick Links

See also: User Manual , Operating Instructions Manual
Thank you for purchasing an IP Proprietary Telephone (IP-PT).
Please read this manual carefully before using this product and save this manual for future use.
For more details, please refer to the manuals of the PBX.
IP Proprietary Telephone
Model No.
KX-NT400
SD Logo is
a trademark.
Document Version 2010-01

Advertisement

Table of Contents
loading

Related Manuals for Panasonic KX-NT400

Summary of Contents for Panasonic KX-NT400

  • Page 1 IP Proprietary Telephone KX-NT400 Model No. Thank you for purchasing an IP Proprietary Telephone (IP-PT). Please read this manual carefully before using this product and save this manual for future use. For more details, please refer to the manuals of the PBX.

  • Page 2: Feature Highlights

    Contacts Chat The large, color LCD touch screen provides a simple interface for operating the KX-NT400. You can assign commonly used phone numbers and functions to flexible keys for easy access. You can also check messages, missed calls, and more simply by pressing buttons on the screen. The touch screen also provides an intuitive interface for managing contacts and call logs.
  • Page 3 KX-NT400. In addition, you can register camera information with a contact, and view the camera’s video feed when talking to the contact.
  • Page 4 Data Import and Export to SD Memory Card The KX-NT400 contains an SD memory card slot so that you can back up the KX-NT400’s data to an SD memory card. You can back up information such as your personal contacts, chat log, and settings. If you switch phones or data is lost from the KX-NT400, you can recover your data from the SD memory card.

  • Page 5: System Diagram

    Portable Station IMPORTANT • If a PC that has Communication Assistant (CA) installed is connected to the KX-NT400, do not set the extension number in CA to the same extension number that is assigned to the KX-NT400. Document Version 2010-01...
  • Page 6 Introduction Notice • When a portable station is configured to share an extension number with the KX-NT400, to apply the configuration you must restart the KX-NT400. Operating Instructions Document Version 2010-01...

  • Page 7: Other Information

    Firmware Notice • The firmware of the KX-NT400 is protected by copyright laws and international treaty provisions, and all other applicable laws. It can not be reverse engineered, decompiled, or disassembled. Document Version 2010-01 Operating Instructions...

  • Page 8: For Future Reference

    Introduction For Future Reference Record the information in the space below for future reference. Note • The serial number of this product may be found on the label affixed to the side of the unit. You should note the serial number of this unit in the space provided and retain this manual as a permanent record of your purchase to aid in identification in the event of theft.

  • Page 9: For Your Safety

    For Your Safety For Your Safety WARNING To reduce the risk of injury, loss of life, electric shock, General Safety fire, malfunction, and damage to equipment or property, always observe the following safety precautions. Do not disassemble this unit. Dangerous electrical shock could result.
  • Page 10 For Your Safety • Use only the correct Panasonic handset. Place this unit on a flat surface. Allow 10 cm (3 in) clearance around the unit for proper ventilation. CAUTION Keep the unit away from heating appliances and devices that generate electrical noise, such as fluorescent lamps, motors and televisions.

  • Page 11: Data Security

    To prevent data leakage, render the SD Memory Card physically unusable before disposal. • When user information is sent from the KX-NT400 to a PC or other external device, the confidentiality of that information becomes the responsibility of the customer.

  • Page 12: Additional Information

    Model Number: KX-NT400 or frayed. Responsible Party: If liquid has been spilled on the unit. Panasonic Corporation of North America If the unit has been exposed to rain or water. One Panasonic Way Secaucus, NJ 07094 U.S.A. If the unit does not work normally by following Telephone No.: 1-800-211-PANA (7262)
  • Page 13 If trouble is experienced with this equipment, for repair Hearing Aid T-Coil this logo have reduced noise and or warranty information, please contact: interference when used with T-Coil Panasonic Service and Technology Company-BTS equipped hearing aids and cochlear Center implants. 415 Horizon Drive Bldg. 300 Ste. 350-B...

  • Page 14: Table Of Contents

    Table of Contents Table of Contents Before Operating the Telephone ............17 Accessory Information ....................17 Location of Controls .......................18 Operation Board Angle Adjustment ................23 Hooking the Handset ......................25 Screens & Soft Buttons ....................27 Navigation ........................27 HOME Screen ........................29 Contacts Screen ......................32 Calls Screen ........................37 Calls Screen in Line Buttons Mode ................37 Calls Screen in Call List Mode ..................40...
  • Page 15 Table of Contents Call Forwarding/Do Not Disturb ..................79 Advanced Feature Operation ..............81 Network Camera ......................81 Selecting Cameras to View ....................81 Zooming In and Out ......................81 Adjusting the Angle of the Camera .................82 Opening Doors .......................82 Full-Screen Mode ......................82 Chat ..........................83 Making a Call to a Chat Participant ................83 Portal (Web Browser) ......................84 Selecting a URL to Access .....................84...
  • Page 16 Connections ........................147 Wall Mounting ........................150 Bluetooth Headset Connections ..................153 Installation ........................153 Bluetooth Headset Operation ..................155 Setting Up the KX-NT400 ....................157 Accessing the Start-up Settings ...................157 Language Settings .......................159 IP Address Settings ......................159 IP Port Settings ......................160 Quality of Service (QoS) Settings .................161 Maintenance .........................162...

  • Page 17: Before Operating The Telephone

    Before Operating the Telephone Before Operating the Telephone Accessory Information Included Accessories Handset (1) Handset Cord (1) Stylus Pen (1) Wall Mounting Adaptor (1) Screws for Adaptor (2) Screws and Washers for Wall (3 each) For extra orders for the accessories, call toll-free: 1-800-332-5368. Optional Accessories AC Adaptor KX-A420 (PSLP1662)

  • Page 18: Location Of Controls

    ENTER Used to assign the selected item. Handset Hook Keeps the handset stable when the KX-NT400 is mounted on a wall. For details, see "To Lock the Handset Hook when the KX-NT400 is Wall Mounted (Page 25)". Operating Instructions Document Version 2010-01...

  • Page 19: Right Side View

    Before Operating the Telephone Right Side View Side Cover SD Memory Card Slot Used to insert an SD memory card. SD memory cards are used to backup and restore personal settings and data. For details, see "SD Memory Cards (Page 181)". USB Port Used to connect a USB keyboard.

  • Page 20: Left Side View

    Before Operating the Telephone Left Side View Handset Handset Jack Headset Jack Handset Cord For details, see "Connections (Page 147)". Operating Instructions Document Version 2010-01...

  • Page 21: Back View

    Before Operating the Telephone Back View Stylus Pen Used to press buttons on the LCD. Back Cover Bluetooth Module Socket For details, see "Bluetooth Headset Connections (Page 153)". Operation Board Angle Adjust Button Used to adjust the angle of the operation board. For details, see "Operation Board Angle Adjustment (Page 23)".

  • Page 22: Bottom View

    Before Operating the Telephone Bottom View LAN Port PC Port DC Jack For details, see "Connections (Page 147)". Operating Instructions Document Version 2010-01...

  • Page 23: Operation Board Angle Adjustment

    The angle of the operation board can be set to one of seven angles (level 1 = 30°, level 7 = 60°). IMPORTANT • When you use the KX-NT400 first time, before adjusting the angle of the operation board, press and hold the angle adjustment button, lift the operation board until you hear the lock click, and then release the button.
  • Page 24 Before Operating the Telephone To lower: Hold down the button as shown in the illustration below. Hold the base of the unit with one hand. Slightly lift the operation board to disengage the lock. While holding down the button, tilt the board to the desired angle and then release the button. Operating Instructions Document Version 2010-01...

  • Page 25: Hooking The Handset

    You can hook the handset with following operations. To Hook the Handset During a Conversation Hook the handset over the top edge of the unit. To Lock the Handset Hook when the KX-NT400 is Wall Mounted Remove the handset hook from the slot. Turn it up-side-down.
  • Page 26 Before Operating the Telephone Handset is safely hooked when it is in the cradle. Operating Instructions Document Version 2010-01...

  • Page 27: Screens & Soft Buttons

    This section explains all of the buttons and icons that appear on each of the screens. Navigation You can navigate among the various screens on the KX-NT400 by using the tabs along the top screen. Navigation details A Tabs and controls...
  • Page 28 Before Operating the Telephone Soft Button or Icon Description Display the Camera screen (Page 49). Display the Chat screen (Page 52). Display the Portal screen (Page 54). Display the Options screen (Page 57). Display additional tabs. Operating Instructions Document Version 2010-01...

  • Page 29: Home Screen

    Before Operating the Telephone HOME Screen On the HOME screen, you can perform the following operations: • Checking New Messages (Page 76) • Checking Missed Calls (Page 78) • Accessing Voice Mail (Page 77) • Presence Status Setting (Page 78) •...
  • Page 30 Before Operating the Telephone HOME Screen Details A Presence and messages Soft Button or Icon Description Change your presence status. • Presence Status Setting (Page 78) Change your Call Forwarding settings and Do Not Disturb (DND) settings. • Call Forwarding/Do Not Disturb (Page 79) Access the Voice Mail service.
  • Page 31 Before Operating the Telephone B Miscellaneous controls Soft Button or Icon Description Lock/Unlock access to all screens except the HOME, Calls, and Feature Key screens. : Access to screens is locked. : Access to screens is unlocked. • Locking Operations (Application Lock) (Page 75) Turn on/off Auto Answer (receiving an incoming call in hands-free mode).

  • Page 32: Contacts Screen

    Before Operating the Telephone Contacts Screen On the Contacts screen, you can view and make calls to contacts in your local directory and contacts stored on an LDAP directory. The following operations are available on this screen: • Making a Call from the Contact List (Page 63) •...
  • Page 33 Scroll the list on the screen. Scroll to the top/bottom of the list on the screen. Telephone status icons The icons for each directory entry indicate the status of each extension’s telephone. For extensions using KX-NT400 Icon Phone Status Presence Status (Absent Message)
  • Page 34 Before Operating the Telephone Icon Phone Status Absent Message Absent message not set (Available) Absent message On or DND for internal call Busy Automatic absent message is set or DND for internal call Absent message not set (Available) Absent message On or DND for internal call Ringing Automatic absent message is set or DND for internal call No Icon...
  • Page 35 Before Operating the Telephone Soft Button or Icon Description Switch the character table used for entering characters with the dial keys. • Entering Characters (Page 145) Shows information for the selected contact: • Phone number • Presence status Display the Dial window for pre-dialing. •...
  • Page 36 Before Operating the Telephone E LDAP contact list entries Soft Button or Icon Description Shows the contact’s name and registered phone number. Also, you can make a call to and display detailed information for the selected contact. • Making a Call from the LDAP Directory (Page 64) •...

  • Page 37: Calls Screen

    Before Operating the Telephone Calls Screen When you start a conversation or you answer a call, the Calls screen appears. On the Calls screen, you can use PBX call handling features. There are 2 modes for operating the Calls screen: •...

  • Page 38: Function Buttons

    Before Operating the Telephone Soft Button or Icon Description Sub-display. Displays messages related to the current operation. B Feature key page selection Soft Button or Icon Description Change the feature key page. C Feature keys Soft Button or Icon Description You can customize the flexible buttons by assigning functions to them.
  • Page 39 Before Operating the Telephone Soft Button or Icon Description Used to disconnect the current call and make another call without hanging up. You can also use this button to access external features, if any are available. • Accessing External Services (External Feature Access [EFA]) (Page 88) Used to redial the last outside phone number that you dialed.

  • Page 40: Calls Screen In Call List Mode

    Before Operating the Telephone Calls Screen in Call List Mode Call List mode displays a list of all calls that you are currently handling. Call handling functions that are available for the currently selected call are displayed beneath the list. The buttons change depending on the status of the selected call.
  • Page 41 Before Operating the Telephone Soft Button or Icon Description Scroll the list on the screen. Call status icons Icon Call Status Off-hook Outgoing call Incoming call Active call Call on hold Call in a conference call (Conference is established) Busy Do not disturb Parked call No valid call (Reorder tone is heard)
  • Page 42 Before Operating the Telephone Soft Button or Icon Description Mute/unmute outgoing voice and sound. : Outgoing voice and sound is muted. : Outgoing voice and sound is not muted. • Mute (Page 72) For outgoing calls Soft Button or Icon Description Leave a notification that you called to the called extension.
  • Page 43 Before Operating the Telephone For active calls Soft Button or Icon Description Record the current call to voice mail. This feature requires a Panasonic Voice Processing System. • Recording Calls (Two-way Recording) (Page 72) Stop recording the current call. •...
  • Page 44 Before Operating the Telephone Soft Button or Icon Description Use External Feature Access (EFA) to access special features offered by a host PBX or a telephone company. • Accessing External Services (External Feature Access [EFA]) (Page 88) Switch the call on hold and the current call. •...
  • Page 45 Before Operating the Telephone For busy calls Soft Button or Icon Description You can receive a callback ringing notification from an extension when it becomes available. This button appears only for internal calls. • Reserving a Busy Line (Automatic Callback Busy) (Page 87) Send the called extension a call waiting signal.
  • Page 46 Before Operating the Telephone For parked calls Soft Button or Icon Description Retrieve the selected parked call. • Holding a Call in a System Parking Zone (Call Park) (Page 70) Operating Instructions Document Version 2010-01...

  • Page 47: Call Log Screen

    Before Operating the Telephone Call Log Screen On the Call Log screen, you can view a list of your outgoing, incoming, and missed calls. The following operations are available on this screen: • Dialing by Using Call Logs (Page 65) •...
  • Page 48 Before Operating the Telephone B Call log entries Soft Button or Icon Description Display the status icon, caller’s name, and timestamp of the call. You can make a call, add the party to the local directory, display the caller’s picture, and display detailed information.

  • Page 49: Camera Screen

    Before Operating the Telephone Camera Screen On the Camera screen, you can perform operations related to cameras. • Network Camera (Page 81) Camera Screen Details A Camera display Soft Button or Icon Description Shows the selected camera’s video feed. • Adjusting the Angle of the Camera (Page 82) Document Version 2010-01 Operating Instructions...
  • Page 50 Before Operating the Telephone B Camera selection buttons Soft Button or Icon Description Quick-access button for registered cameras. The name you registered for the camera is displayed on the button (e.g., "Back Door", "Front"). • Selecting Cameras to View (Page 81) •...
  • Page 51 Description Tilt-scan the view. • Adjusting the Angle of the Camera (Page 82) Mute/unmute outgoing voice and sound from the KX-NT400. : Outgoing voice and sound is muted. : Outgoing voice and sound is not muted. • Mute (Page 72) During a conversation with a doorphone, open the door connected to a doorphone camera.

  • Page 52: Chat Screen

    Before Operating the Telephone Chat Screen On the Chat screen, you can participate in a chat session with another KX-NT400 user or Communication Assistant user. You can start a chat session by selecting a contact on the Contacts screen. The following operations are available on this screen: •...
  • Page 53 Before Operating the Telephone Soft Button or Icon Description Send the message you typed in the message input box. Clear the text in the message input box. Make a call to the other chat participant. End the chat. The other chat participant will be disconnected. Document Version 2010-01 Operating Instructions...

  • Page 54: Portal Screen

    Before Operating the Telephone Portal Screen On the Portal screen, you can browse Web pages on your organization’s intranet. • Portal (Web Browser) (Page 84) Portal Screen Details A Portal screen controls Soft Button or Icon Description Select an intranet Web page from the Web page list. •...

  • Page 55: Feature Key Screen

    If the Calls screen is set to Call List mode, you can use the Feature Key screen to perform operations in the same way as on a Proprietary Display Telephone. You can access PBX features that are unavailable elsewhere on the KX-NT400. You can assign phone numbers and PBX features to the flexible keys for easy access. See the following section for details: •...
  • Page 56 Before Operating the Telephone B Feature key page selection Soft Button or Icon Description Change the feature key page. C Feature keys Soft Button or Icon Description You can customize the flexible buttons by assigning functions to them. • Customizing the Flexible Buttons (Page 133) Return to the HOME screen.

  • Page 57: Options Screen

    Before Operating the Telephone Options Screen From the Options screen, you can access various settings for the KX-NT400. The following operations are available on this screen: • User Options (Page 113) • Administrator Options (Page 121) Options Screen Details A Options screen details...

  • Page 58: Basic Operations

    Certain on-screen buttons, such as the Answer button on the Calls screen (in Call List mode), activate hands-free mode as well. These buttons With the KX-NT400 there are several ways to go off-hook and on-hook: appear only when you have an incoming call.

  • Page 59: Basic Screen Operations

    Before Operating the Telephone explicitly written. For example, "Use the Navigator Usage tips key to highlight …". • When the ringer volume is turned all the way down, is displayed on the HOME screen. For details, Scrolling Pages see "HOME Screen (Page 29)". If there is more information than can be displayed on 1 screen, you can scroll the screen.

  • Page 60: Entering Text

    When you press a text field on the screen, a window (Page 145)". containing the soft keyboard appears. Note • The language for the soft keyboard depends on the display language selected for the KX-NT400. For details, see "Language Settings (Page 115)". Operating Instructions Document Version 2010-01...

  • Page 61: Using A Usb Keyboard

    Before Operating the Telephone Using a USB Keyboard If you connect a compatible USB keyboard to the KX-NT400, you can enter text with the USB keyboard instead of the soft keyboard. You can connect the keyboard at any time. User supplied.

  • Page 62: Basic Feature Operation

    Calling an Outside Party Making Calls You have to seize a CO line before dialing an outside phone number. The KX-NT400 can seize a CO line This section explains the basic methods for making a automatically for certain calls. call.

  • Page 63: Making A Call From The Contact List

    The characters you enter are displayed in List • You can enter up to 3 characters to search for. The KX-NT400 provides the following 2 types of contact • You can delete a character by pressing lists: (LEFT) on the Navigator key.
  • Page 64 This feature is • You cannot search directories that are not available only when the KX-NT400 is idle. displayed. To display/hide directories, see "Directory List Select Settings (Page 115)". On the Contacts screen, make sure the LDAP directory is displayed.

  • Page 65: Dialing By Using Call Logs

    Basic Feature Operation • You can add a contact in the LDAP directory to your Note personal contacts. For details, see "Contact List • If you select a contact and then go off-hook, (Page 108)". the contact will be dialed immediately. •...

  • Page 66: Redialing The Last Number You Dialed (Redial, Last Number)

    Basic Feature Operation Note Redialing the Last Number You • Up to 32 digits can be stored and redialed. Dialed (Redial, Last Number) Operation in Line Buttons mode One-touch Dialing You can redial the last outside phone number that you dialed.

  • Page 67: Receiving Calls

    Go off-hook, or, on the Call Alert window, press Answer. To end the call, go on-hook. Auto answer You can have the KX-NT400 automatically answer an incoming call. • To enable Auto Answer: On the HOME screen, press •...

  • Page 68: Redirecting Calls

    (in Call List mode). Note • For incoming calls from CO lines, the KX-NT400 can display up to 16 digits of the caller’s phone number. Redirecting Calls You can redirect incoming calls to another destination (extension or outside party), or to your mailbox.

  • Page 69: During A Conversation

    Basic Feature Operation Holding a call at your extension (Call During a Conversation Hold) When you start a conversation, the Calls screen Operation in Line Buttons mode appears. To hold the current call Calls screen in Line Buttons mode Press (HOLD).

  • Page 70: Receiving A Second Call (Answering Call Waiting)

    Basic Feature Operation Holding a Call in a System Parking Go on-hook. Zone (Call Park) To hold a call in a specified parking zone You can hold a call in a common parking zone. Calls held in a parking zone can be retrieved by any On the Calls screen, select the call you want to extension.

  • Page 71: Talking To Two Parties Alternately (Call Splitting)

    Basic Feature Operation Operation in Line Buttons mode On the Call Alert window, press Answer. To transfer a call When you answer the second call, the current call will be put on hold. Press (TRANSFER). To return to the original call, retrieve the held call. Call the party you want to transfer the call to.

  • Page 72: Mute

    PBX by pressing # + desired extension number. For details, consult your Recording) administrator. You can record a conversation if a Panasonic Voice Note Processing System (VPS) (e.g., KX-TVA series) is • When you transfer a call to another extension, connected.

  • Page 73: Conference Call (Multiple Party Conversation)

    Basic Feature Operation Conference Call (Multiple Press Record the call. Party Conversation) During a conversation, you can add additional parties To stop recording to your call and establish a conference call. If you are added to a conference call, you cannot On the Calls screen, select the call you are perform any of the conference operations explained in recording.

  • Page 74: Removing A Participant From The Conference

    Basic Feature Operation Operation in Call List mode The current call is put on hold, and the Contacts screen will appear. On the Calls screen, select the party you want to Call the party you want to add to the conversation. remove.

  • Page 75: Locking Operations (Application Lock)

    Basic Feature Operation Locking Operations Press Make a conference. (Application Lock) Go on-hook. The Application Lock feature lets you restrict operation The other conference participants can continue to only a few operation screens. When you set the talking. Application Lock, you can still access some screens, Note such as the HOME and Calls screens.

  • Page 76: Checking Messages

    • Messages on the PBX’s built-in voice mail (Simplified Voice Message [SVM]). On the HOME screen, press New Message. • Messages on a Panasonic Voice Processing System (VPS) (e.g., KX-TVA series). Note • Depending on the network and PBX configurations, some message types might not be available.

  • Page 77: Accessing Voice Mail

    The Access Voice Mail button is displayed if you have set the voice mail system’s extension (VPS) number. For details, see "Dial Number Settings If a Panasonic VPS (e.g., KX-TVA series) is configured (Page 114)". on your network, callers can leave voice messages in your mailbox.

  • Page 78: Checking Missed Calls

    HOME screen and displays the letting them know whether you are available, in a number of missed calls that you have. The KX-NT400 meeting, away from your desk, etc. can store the information for up to 100 missed calls.

  • Page 79: Call Forwarding/Do Not Disturb

    Basic Feature Operation can also change the presence settings via the Call Forwarding/Do Not Options screen. For details, see "Presence Settings (Page 118)". Disturb • You can assign Call Forwarding/Do Not Disturb settings to a presence status. You can have incoming calls automatically forwarded For details, see "Presence Setting Example 1 to another destination.
  • Page 80 Basic Feature Operation Advanced Call Forwarding/Do Not Usage tips Disturb Settings • On the Advanced window, you can press Standard to display the simple call forwarding You can set different forwarding destinations as well as settings. Do Not Disturb for external and internal calls separately. The no answer time can be set using a feature number.

  • Page 81: Advanced Feature Operation

    Quick-access buttons: 4 buttons to which you can assign frequently accessed cameras. You can view the video feeds from up to 20 registered Panasonic Network Cameras (e.g., KX-HCM/BB-HCM/ Press the Location drop-down list, and then select BL-C series). For details about registering cameras, the camera you want to view.

  • Page 82: Adjusting The Angle Of The Camera

    Four arrows will appear along the edges of the video you can open the door from the KX-NT400. display. Press the arrows to pan and tilt the camera.

  • Page 83: Chat

    Advanced Feature Operation Chat Usage tips • Use the following buttons to perform the chat You can start a text chat with other KX-NT400 users, operations: and users of programs such as Communication – Send: Send the message you entered to the Assistant.

  • Page 84: Portal (Web Browser)

    Advanced Feature Operation Portal (Web Browser) On the Portal screen, press the drop-down list. The KX-NT400 has a feature for browsing intranet Web pages, called the portal. Note • The portal is designed only for viewing intranet content. Select the Web page you want to view.
  • Page 85 Advanced Feature Operation To call the phone number Do one of the following: • Go off-hook. • Press Note • If you are off-hook when you press a link that points to a phone number, the number will be dialed immediately. •...

  • Page 86: Other Feature Operations

    If the called party does not answer, you can leave a voice message. Notification (Call Waiting) To use this feature you must have a Panasonic Voice Processing System (VPS). You must also set the When the dialed party is busy, you can send a call VPS’s extension number.

  • Page 87: Reserving A Busy Line (Automatic Callback Busy)

    If Executive busy Override Deny has been set When the extension becomes idle, your for the called party, this operation is KX-NT400 will ring. When you go off-hook, a call will unavailable. For details, consult your be made to the called extension.

  • Page 88: If A Host Pbx Is Connected

    Other Feature Operations If a Host PBX is Connected Accessing External Services (External Feature Access [EFA]) You can access special features (e.g., Call Waiting) offered by a host PBX or telephone company. This feature is only effective for an outside call. Operation in Line Buttons mode During an outside conversation, on the Calls screen, press FLASH.

  • Page 89: Pbx Feature List

    Absent Message To set – (parameter) + You can show the reason you do not answer, if the caller uses a Panasonic display proprietary telephone. To cancel There are eight preprogrammed messages and one for your personal message (16 characters).
  • Page 90 PBX Feature List Feature Operation Automatic Line Access + outside phone no. You can select an idle CO line automatically. Background Music (BGM) To set + BGM no. (1 digit) You can listen to the background music through your telephone speaker while on-hook. An external music source, such as a radio, must To cancel be connected.
  • Page 91 PBX Feature List Feature Operation Call Forwarding (FWD) To set (Both Calls)/ (Outside Calls)/ You can have your incoming calls forwarded to a specified destination. (Intercom Calls) (All Calls) + phone no. + • Call Forwarding/Do Not Disturb (Page 79) (Busy) + phone no.
  • Page 92 PBX Feature List Feature Operation Call Forwarding to Voice Mail (Voice Mail To set Integration) (Both Calls)/ (Outside Calls)/ If a Voice Processing System is connected, you (Intercom Calls) can forward them to your mailbox when you cannot answer calls. (All Calls) + voice mail extension no.
  • Page 93 PBX Feature List Feature Operation Calling/Connected Line Identification To show the CO line number Presentation (CLIP/COLP) You can select the telephone number sent, either the number of the line used or the number To show your extension number assigned to your extension. CLIP: When making an outside call, you can present your preprogrammed telephone number to the...

  • Page 94: Call Splitting

    PBX Feature List Feature Operation Call Splitting To alternate between the parties leaving one party on hold temporarily When talking to one party while the other party is (TRANSFER) + extension no. + Talk + on hold, you can swap the calls back and forth (alternately).
  • Page 95 PBX Feature List Feature Operation Conference To establish a conference (TRANSFER) + phone no. + Talk + (TRANSFER) You can add one or more parties to your conversation. To disconnect one party in Line Buttons mode (3-party conference only) • Conference Call (Multiple Party Conversation) (Page 73) (TRANSFER) once or twice to establish a conference...
  • Page 96 PBX Feature List Feature Operation Direct Inward System Access (DISA) To call an extension (In No Security Mode/CO line Security Mode) When outside callers access extensions in the DISA phone no. + extension no. PBX, a prerecorded message greets the caller and gives information about how to access an To call an extension (In All Security Mode only) extension.
  • Page 97 Notice • After you have exchanged the settings between extensions, the KX-NT400 must be restarted for the change to take effect. See "Manual Restarting (System Reset) (Page 168)". Executive Busy Override phone no.
  • Page 98 PBX Feature List Feature Operation Extension Feature Clear You can reset the settings of some features on your extension to the default settings with one operation. Extension PIN (Personal Identification To set Number) + extension PIN + + same extension You can assign a password to each extension.
  • Page 99 PBX Feature List Feature Operation External Feature Access (EFA) <Example> To hold the current call and then talk to the new party If a host PBX is connected, you can access (TRANSFER) + + service code special features (e.g., Call Waiting) offered by the host PBX or telephone company.
  • Page 100 PBX Feature List Feature Operation Headset Operation To talk using the headset (SP-PHONE) You can have a conversation using a headset. In this case, you must select "Headset on" in programming mode or set the Headset button on To use the handset during a conversation using the (red) in advance.
  • Page 101 PBX Feature List Feature Operation Log-in/Log-out, Wrap-up To set Log-out + ICD group extension no. (Specified)/ You can control your status in an incoming call distribution group. (All) When in the Log-out mode, incoming calls to the group will not ring at your extension. When you To set Log-in return, calls will again ring at your extension + ICD group extension no.
  • Page 102 PBX Feature List Feature Operation Network Direct Station Selection + another PBX extension no. + (NDSS) Monitor Release An NDSS button allows an extension user to monitor another extension connected to another PBX in a private network. When it becomes unnecessary to monitor an extension via NDSS, the manager can stop the PBX from monitoring it.
  • Page 103 PBX Feature List Feature Operation To record Recording Out Going Message (OGM) Options tab + Administrator Options + Programming + The manager extension can record three kinds of + OGM floating extension no. + AUTO DIAL/ greeting messages (OGM) as follows: STORE DISA message Used to greet and guide callers so that they...
  • Page 104 PBX Feature List Feature Operation Simplified Voice Message (SVM) To record a normal greeting message Your PBX can provide you with answering machine service. Your extension is assigned a message box, into which callers can leave voice To play back a normal greeting message messages for you.
  • Page 105 PBX Feature List Feature Operation To redirect your calls to your message box (Both Calls)/ (Outside Calls)/ (Intercom Calls) (All Calls) + floating extension no. for the SVM feature + (Busy) + floating extension no. for the SVM feature + (No answer) + floating extension no.
  • Page 106 PBX Feature List Feature Operation Timed Reminder To set + hour/minute + (AM)/ (PM) + You can receive an alarm at your telephone to remind you of a meeting, appointment or as a (once)/ (daily) wake-up call. –or– The alarm can occur either once or daily (every + hour/minute + (once)/ (daily)

  • Page 107: Feature Operation

    Notice • After you have exchanged the settings between extensions, the KX-NT400 must be restarted for the change to take effect. See "Manual Restarting (System Reset) (Page 168)". Depending on your settings, how you access this screen will differ.

  • Page 108: Customizing The Telephone

    Customizing the Telephone Customizing the On the top of the window, select the type of contact you want to add: Telephone Contact List You can customize the contacts that appear in your local directory on the Contacts screen. You can create contacts for people, doorphones, and sensors.

  • Page 109: Adding A Contact From The Pbx

    Customizing the Telephone • Missed: Select from missed calls Adding a Contact from an LDAP Select the entry with the information that you want Directory to add. Press Add to Directory. You can add new personal contacts from an LDAP directory.
  • Page 110 Customizing the Telephone Phone Note Use the Phone contact type for people or organizations. • When you are creating a contact with the type Page 1/4—Basic Information Phone, you must enter a value for at least one phone number. Page 3/4—Camera Information 1 Name (required) Enter the name of the contact.
  • Page 111 Customizing the Telephone Page 2/3—Camera Information 1 Camera RTSP Port Number (MPEG4 Only) Enter the port number that the camera uses for RTSP communication. This setting is only necessary if the camera uses the MPEG4 codec. • Default value: 554 •...
  • Page 112 Customizing the Telephone • Note Must be a valid IP address • Consult your administrator to obtain the correct Camera Login Code values for the camera settings. Enter the login code for the sensor’s camera. • Maximum 15 characters Camera Password Sensor Enter the login password for the sensor’s camera.

  • Page 113: User Options

    HOME screen, Contacts screen, Portal screen, etc. When you are changing the password, enter the Changing these settings allow you to customize the current password in this box. KX-NT400 to meet your work habits. New Password When you are changing the password, enter the Note new password in this box.

  • Page 114: Dial Number Settings

    Press OK. Usage tips Touch Screen Sound • For details about redirecting and voice mail Select whether the KX-NT400 gives audio feedback features, see the following sections: when you perform operations on the screen. – Redirecting Calls (Page 68) •...

  • Page 115: Language Settings

    Note Details for Dial Number Settings • If you change the Language settings, the KX-NT400 automatically restarts after you press OK. Details for Language Settings Voice Mail Number If your organization uses voice mail, enter the voice mail system’s extension number.

  • Page 116: Ip Camera Settings

    Customizing the Telephone Registered cameras can be viewed on the Camera To configure the Directory List Select settings screen. Press the Options tab > User Options > Directory To register or edit a camera List Select. Press the Options tab > User Options > IP Select the directories you want to display on the Camera.

  • Page 117: Ip Camera Selection Buttons Settings

    Customizing the Telephone Camera HTTP Port (required) IP Camera Selection Buttons Enter the port number that the camera uses for Settings HTTP communication. • Default value: 80 The IP Camera Selection Buttons settings allow you to • Value range: 1–65535 assign up to 4 cameras to the buttons that appear at the bottom of the Camera screen.

  • Page 118: Presence Settings

    See "Details for Web Page List Settings (Page 118)". Note • The KX-NT400 does not support the DNS Edit the selected Web page. (Domain Name Server) protocol. Therefore, See "Details for Web Page List URLs cannot contain domains such as Settings (Page 118)".
  • Page 119 Customizing the Telephone To add or modify the selected presence To do this, configure the settings as follows: status Press Modify screen (see "Details for Presence List See "Details for Presence List Settings Settings 2/2 (Page 120)") (Page 119)". Setting Value To delete the selected presence status Feature Number...
  • Page 120 Customizing the Telephone Page 2/2 • No answer: Only forward calls when you do not answer the phone after a set amount of time. • Busy/No answer: Forward calls when you are busy or do not answer after a set amount of time.

  • Page 121: Administrator Options

    Page 1/2 See the following sections for details about the other items on this screen: • For details about Network, see "Setting Up the KX-NT400 (Page 157)". • For details about Maintenance, see "Data Maintenance (Page 166)". • For details about Programming, see "PT Programming (Page 125)".

  • Page 122: Dial Modification Settings

    Customizing the Telephone Page 2/2 Configure the dial modification settings. See "Details for Dial Modification Settings (Page 122)". Press OK. Setting Example This example illustrates how different numbers are modified for a specific configuration. Dial Modification Settings Digits to Remove Digits to Add Server Logon +8192...
  • Page 123 Customizing the Telephone • Maximum 8 digits – Entry 9: "+7" – Entry 10: "+" International area code Enter the international area code for your country/ For all other values of International area area. code: • Maximum 3 digits – Entry 9: "+[International area code]"...
  • Page 124 Customizing the Telephone • Allowed characters: *, #, P (pause), 0–9 • Default values: If International area code is 1: "1" If International area code is 7: "8" For all other values of International area code: (blank) Operating Instructions Document Version 2010-01...

  • Page 125: Pt Programming

    Customizing the Telephone PT Programming By using programming mode, you can customize the KX-NT400 beyond the settings that are available on the Options tab. You can access programming mode on the Programming screen. In programming mode, most operations are performed using the Navigator key and dial keys.

  • Page 126: Feature Programming

    Customizing the Telephone Feature Programming The following table explains the features that are available in programming mode and how to program them. Note • The default values are displayed in bold. Programming Item Selection & Parameter Input Display Language Select the language via the Language settings. Selection Note Changing this setting only...
  • Page 127 Customizing the Telephone Programming Item Selection & Parameter Input No line An idle CO line CO button no. Preferred Line Assignment (01–48) —Outgoing A CO/ICD Group button –or– Which do you prefer to seize when you go off-hook to make (Flexible button) calls? Intercom (On a PDN...
  • Page 128 Customizing the Telephone Programming Item Selection & Parameter Input Live Call Screening Mode You can monitor the message through the telephone Which service do you prefer speaker. (Hands-free mode) when a calling party is Only an alarm tone is heard. recording a message in your mailbox? (Private mode)
  • Page 129 Customizing the Telephone Programming Item Selection & Parameter Input FWD N/A Timer To set the timer for "No (0–120) seconds answer" and "Busy/No (Default: 15 seconds) answer" Call Pickup Deny No—Allow Should you prohibit other people from picking up your Yes—Deny calls? No—Headset off...
  • Page 130 Customizing the Telephone Programming Item Selection & Parameter Input extension PIN (max. 10 digits) + ENTER/STORE + To set an extension PIN same extension Extension PIN (Personal Identification Number) stored extension To set your extension PIN or PIN + change the stored extension new extension To change the stored extension (max.

  • Page 131: Clearing Features

    Customizing the Telephone Changing your PIN regularly. Clearing Features You can reset the following features to their default values: Features Default Setting Display Switching Mode Automatic Hot Line Calling Line Identification Restriction (CLIR) Allow Calling/Connected Line Identification Presentation (CLIP/COLP) Caller ID assigned on your extension Preferred Line Assignment—Outgoing Intercom...
  • Page 132 Customizing the Telephone To reset the features Press the Options tab > Administrator Options > Programming. On the Programming screen, press PROG. Using the dial keys, press Press (ENTER) 2 times. Press EXIT. Usage tips • You can also reset the features on the Calls screen or the Feature Key screen (in Call List mode). For details, see "Calls Screen in Line Buttons Mode (Page 37)"...

  • Page 133: Customizing The Flexible Buttons

    Customizing the Telephone Customizing the Flexible Buttons You can customize the flexible buttons that are displayed on the Calls screen or the Feature Key screen (in Call List mode) by assigning functions to them. They can then be used to make or receive outside calls or as feature buttons.
  • Page 134 Customizing the Telephone Select the page number of the flexible button you want to customize. Press the flexible button you want to customize. Using the dial keys, enter the programming input. See "Programming Input Table (Page 134)". Press (ENTER). Using the dial keys, enter a name for the button. For details on entering characters with the dial keys, see "Entering Characters (Page 145)".
  • Page 135 Customizing the Telephone Button Description & Programming Input Used to access an idle CO line for making outside calls. Incoming outside calls from any CO line arrive at this button. Programming Input The L-CO button light shows the current status as follows: Loop-CO (L-CO) •...
  • Page 136 Customizing the Telephone Button Description & Programming Input Used to access an extension with one touch. It is also possible to be changed to the other feature button. Programming Input + Extension no. Direct Station Selection (DSS) For intercom calls, the DSS button light shows the current status as follows: •...
  • Page 137 Customizing the Telephone Button Description & Programming Input Used to forward all calls to a specified destination or refuse. Call Forwarding (FWD)/Do Not Disturb (DND)—Both Programming Input calls Used to forward outside calls to a specified destination or refuse. Programming Input FWD/DND—Outside calls The FWD/DND button light shows the current status as follows: •...
  • Page 138 Customizing the Telephone Button Description & Programming Input Used to forward the intercom calls to your group to a specified destination. Programming Input + Incoming call distribution group extension no. Group FWD—Intercom calls The Group FWD button light shows the current status as follows: •...
  • Page 139 Customizing the Telephone Button Description & Programming Input Used to have a Call Log button for incoming call distribution group. Call Log for ICD Group Programming Input + Incoming call distribution group extension no. Used to switch between the log-in and log-out mode. Log-in/Log-out Programming Input Used to have a Log-in/Log-out button for another incoming call...
  • Page 140 Customizing the Telephone Button Description & Programming Input Used to confirm a PBX error. System Alarm Programming Input Used to switch the time service mode. Programming Input + 0/1/2/3 + Tenant no.) Time Service (Day/Night/ The Time Service (Day/Night/Lunch/Break) button light shows the Lunch/Break) current status as follows: •...
  • Page 141 Customizing the Telephone Button Description & Programming Input Used to switch between the COLP and COLR services. Programming Input Connected Line Identification Restriction You can change the mode by pressing a preset COLR button while (COLR) on-hook. The COLR button light shows the current status as follows: •...
  • Page 142 Customizing the Telephone Button Description & Programming Input Used to make and receive both outside and intercom calls. Programming Input The PDN button light shows the current status as follows: • Off: The PDN extension is idle. • Green on: The extension is on a call using the PDN button. Primary Directory Number •...
  • Page 143 Customizing the Telephone Button Description & Programming Input Used to record a conversation into the mailbox of a specific extension. Programming Input + Voice mail floating extension no. Two-way Transfer The Two-way Transfer button light shows the current status as follows: •...
  • Page 144 Customizing the Telephone <Example> SECRET 1234 [ 123 4567 ] Account code feature no. Account code Account code delimiter Automatic line Phone number access number Depending on the settings of your PBX, you may be required to enter delayed ringing time (0: Immediate, 1: 1 ring, 2: 2 rings, 3: 3 rings, 4: 4 rings, 5: 5 rings, 6: 6 rings, 7: No ring).

  • Page 145: Entering Characters

    Customizing the Telephone Select the flexible button you want to clear. Press Press (ENTER) 2 times. To continue clearing buttons, repeat the procedure from step 3. To exit, press EXIT. Usage tips • You can also clear the number or feature assigned to a flexible button on the Calls screen or the Feature Key screen (in Call List mode).
  • Page 146 Customizing the Telephone Table 1 (Standard mode) Times Buttons " ’ (space) — < > & £ Note • A space counts as one character. Table 2 (Option mode) Times 10 11 12 13 14 15 Buttons " ä ö ü...

  • Page 147: Installation And Settings

    When connecting a headset • Ensure that the headset cord has slack and is not pulled tight during use to prevent damage to the connectors. Notice It is recommended that you use one of the following Panasonic headsets: • KX-TCA86 • KX-TCA92 When selecting Ethernet cables •...
  • Page 148 Installation and Settings Connect the cables as shown in the following illustration. 35 mm (1 Ethernet cable or less • Use a straight CAT 5 (or higher) Ethernet cable (not included) that is 6.5 mm ( in) in diameter or less.
  • Page 149 Installation and Settings Connections for Handset Connections for a USB Device To a USB device CAUTION When connecting a USB device • Ensure that the USB cable has slack and is not pulled tight during use to prevent damage to the connectors.

  • Page 150: Wall Mounting

    To mount the KX-NT400, it is necessary to set the angle of the base flat. CAUTION Place a soft cloth under the KX-NT400 when you put its face down to protect the LCD and to prevent the KX-NT400 from getting scratched.
  • Page 151 Fasten the wall mounting adaptor to the base with 2 screws (included). Connect the cables to the KX-NT400, and run the cables through the wall mounting adaptor, as shown in the illustration below. For details about connecting the cables, see "Connections (Page 147)".
  • Page 152 Note • The cables can also be run from the bottom of the unit. Drive 3 screws (included) into the wall as shown in the illustration below, and mount the KX-NT400 on the wall. in ) 1 4 8 m m (5...

  • Page 153: Bluetooth Headset Connections

    Remove the cover as shown in the illustration below. Notice • To prevent the KX-NT400 from getting scratched, do not use hard, sharp tools (flat drivers, craft knives, etc.) to open the cover. Install the KX-NT307 Bluetooth module to the Bluetooth module socket (see "Location of Controls (Page 18)").
  • Page 154 Installation and Settings Connect the Ethernet cable (and the AC adaptor if necessary) to the KX-NT400. Operating Instructions Document Version 2010-01...

  • Page 155: Bluetooth Headset Operation

    Operating Manual of the PBX. The KX-NT307 Bluetooth module allows third party Bluetooth headsets to be used with the KX-NT400. It is Assigning a Headset Mode button not guaranteed that all features of the Bluetooth...
  • Page 156 Installation and Settings including interference that may cause undesired On the Programming screen, press PROG. operation of the device. Privacy of communications may not be ensured when using this module. Press Press (ENTER). • Confirm that the displayed ID is the ID of your headset.

  • Page 157: Setting Up The Kx-Nt400

    Using the PC Maintenance Console to program the PBX, you must set the Incoming Call Log Memory for the KX-NT400 to 0. If you do not change this setting, missed calls will not be handled correctly on the Calls screen or the Feature Key screen (in Call List mode).
  • Page 158 IP Address (® Page 159) You must configure the IP address settings in order to connect to the network and use the KX-NT400. IP Port (® Page 160) If your network uses different ports than the default settings, change these settings to match those of your network.

  • Page 159: Language Settings

    Language Settings IP Address Settings The Language settings allow you to select the display To properly connect the KX-NT400 to a network, the IP language. address settings must be configured to match the You can select from a list of built-in languages, or, if you settings of the network.

  • Page 160: Ip Port Settings

    Enter the IP ports of the PTAP server and PTAP client If your network uses a secondary PBX, enter the IP for IP Port 1 that the KX-NT400 will use to communicate address of the secondary PBX. Press Test to verify over the network.

  • Page 161: Quality Of Service (Qos) Settings

    Installation and Settings 2 that the KX-NT400 will use to communicate over the Quality of Service (QoS) network. Settings To establish voice communications between the telephones, the primary port of the KX-NT400 and the connected PBX must belong to the same VLAN.

  • Page 162: Maintenance

    Select whether to enable communication via Diffserv. If Network Maintenance screen you enable Diffserv communication, set DS Field for the Primary Port. You can view the MAC addresses of the KX-NT400 and verify the network connection. Primary Port Select whether to use Diffserv to enhance the VoIP network traffic controlling.

  • Page 163: Firmware Version Update

    Installation and Settings Firmware Version Update screen Firmware Version Update (2/4) You can upgrade the KX-NT400 firmware from an FTP Enter the information for the FTP server to use for server or an SD memory card. downloading the firmware. You can also use the PC Maintenance Console to upgrade the firmware from an FTP server.
  • Page 164 The upgrade will start, and a window appears Enter the priority for the VLAN. indicating the status of the upgrade. • Default: 7 When the upgrade finishes, the KX-NT400 reboots Upgrading the Firmware via FTP automatically. On the Setup screen, press Firmware Version Note Update.

  • Page 165: Setting Initialize

    Installation and Settings Setting Initialize Firmware Version Initializing the settings returns all settings to their default You can view the firmware version of the KX-NT400 on values. this screen. Note Firmware Version screen • The password for the Application Lock will not be initialized.

  • Page 166: Error Log

    Maintaining the Error Log KX-NT400 You can view the system error messages of the KX-NT400 on this screen. For details about error message meanings, see "Error Codes (Page 193)". Data Maintenance Error Log screen You can delete the call logs, contact lists, and chat log from the KX-NT400.
  • Page 167 Settings (Page 117)". Network Settings Select the check box to export/import the network settings. For details about network settings, see "Setting Up the KX-NT400 (Page 157)". LDAP Server Settings Select the check box to export/import the LDAP Export Data server settings.

  • Page 168: Initializing The Kx-Nt400

    • Display Settings (Page 113) • Language Settings (Page 115) You can initialize the KX-NT400 to reset all settings to their default values. This feature is only accessible from Restarting occurs only when Display Color is changed. the Setup screen.

  • Page 169: Cleaning The Kx-Nt400

    If the KX-NT400 becomes particularly dirty, apply a light kitchen cleanser to a soft cloth, wring the cloth thoroughly, and wipe the KX-NT400. When finished, dry the KX-NT400 with a soft and dry cloth. • To avoid damage or discoloration, do not clean the KX-NT400 with the following materials, or with cleaners containing the following materials.

  • Page 170: Appendix

    Appendix Appendix Specifications Item Specification Display 5.7 inch touch display QVGA (320 ´ 240 pixels) 65,535 colors Feature Buttons VoIP Connection Method IP-PT VoIP Audio Codec G.722, G.711, G.729A LAN Interface IEEE 802.3 (10Base-T/100Base-TX) IP Address Mode Automatic (DHCP), Manual (static) Speaker Microphone IP Network Interface Jack (LAN)

  • Page 171: Programming Items

    Appendix Programming Items User Options Password For details, see "Password Settings (Page 113)". Parameter Name Description Value Range Default Setting Application Lock Specify whether to use the Application lock Use/Don’t use Don’t use feature. Current Password Enter your current password for the 1–16 characters –...
  • Page 172 Appendix Language For details, see "Language Settings (Page 115)". Parameter Name Description Value Range Default Setting Language Select the on-screen language. English-US, English-US English-UK, French, French-CA, German, Spanish, Italian, Portuguese, Russian, Ukrainian Directory List Select For details, see "Directory List Select Settings (Page 115)". Parameter Name Description Value Range...
  • Page 173 Appendix Parameter Name Description Value Range Default Setting Camera Button 1 Select a camera from the drop down list to be Currently registered – shown on the Camera screen. cameras. Camera Button 2 Select a camera from the drop down list to be Currently registered –...
  • Page 174 Appendix Presence For details, see "Presence Settings (Page 118)". Presence Button Setting Parameter Name Description Value Range Default Setting Button Name Enter a name for the button. 1–16 characters – Presence Specify whether to set the presence status. Yes/No Presence Mode Specify the type of the presence status setting.
  • Page 175 Appendix Firmware Version For details, see "Firmware Version (Page 165)". Parameter Name Description Value Range Default Setting VoIP IPL Version Displays the VoIP IPL Version. – – VoIP Application Displays the VoIP APP Version. – – Version Application Loader Displays the Application Loader Version. –...

  • Page 176: Administrator Options

    Administrator Options Network—IP Address These parameters are editable only during setup, after connecting the KX-NT400 to a PBX. On the Options screen, you can only view these parameters. For details about editing these parameters, see "IP Address Settings (Page 159)".
  • Page 177 0–7.0–7 (Primary Port) Maintenance For more details, see "Maintenance (Page 162)". Parameter Name Description Value Range Default Setting MAC Address Shows the KX-NT400’s VoIP MAC address. – – (VoIP) MAC Address Shows the KX-NT400’s Application MAC – – (Application) address.
  • Page 178 Appendix Dial Modification For details about editing these parameters, see "Dial Modification Settings (Page 122)". Parameter Name Description Value Range Default Setting Access Code for Edit the code to make international calls. 0–8 characters International Call International area Edit the international area code (e.g., England 0–3 digits –...
  • Page 179 Appendix International area code = other Remove No.1–8 – – No.9 +International area code No.10 Access Code for International Call: Other – Document Version 2010-01 Operating Instructions...

  • Page 180: Firmware Version Update

    Firmware Version Update Firmware Version Update The firmware can be updated only in the setup procedure after connecting the KX-NT400 to a PBX. You can use a FTP server or an SD memory card to provide the new firmware data.

  • Page 181: Sd Memory Cards

    To remove the card, gently push the card in to release it, and then remove the card. The KX-NT400 allows you to back up and restore your personal contacts and other settings using a CSV file. See "Data Maintenance (Page 166)" for details.

  • Page 182: Formatting Sd Memory Cards

    AC adaptor while formatting an SD memory card. • Do not move or bump the KX-NT400 while formatting an SD memory card. Format the SD memory card before the first use. Formatting deletes all the data stored on the SD memory card.

  • Page 183: Troubleshooting

    If you are experiencing trouble, refer to the information in this section. Before troubleshooting, confirm all connections (see "Connections (Page 147)") and confirm that the PoE (Power over Ethernet) device or power outlet to which the KX-NT400 is connected to is receiving power. Common Issues and Solutions...
  • Page 184 INT' or a PDN button after going off-hook and follow the instructions. The KX-NT400 does not • The settings for the KX-NT400 have been changed via the PC work using the personal Maintenance Console or changes have been made to the Page 168 settings or with other PBX’s configuration.

  • Page 185: Making And Receiving Calls

    → Make sure that you have subscribed to your telephone company’s long distance service. • If the KX-NT400 is connected to a PBX, your extension may not be configured to make long distance phone calls. — → Contact your administrator.

  • Page 186: Sound Quality

    Try speaking closer to the microphone. • The environment is not suited to speakerphone calls. → Do not use the KX-NT400 within 2 m of projectors, air conditioning devices, fans, or other audible or electrical noise emitting devices. — →...

  • Page 187: Sd Memory Cards

    Issue Possible Cause & Solution Reference I cannot record to the SD • The SD memory card is not compatible with the KX-NT400. memory card. → Make sure that you are using a compatible SD memory — card. (SDHC, miniSDHC, and microSDHC Memory Cards are not compatible with the KX-NT400.)
  • Page 188 Issue Possible Cause & Solution Reference I cannot initiate a chat. • The other user is not using a KX-NT400 or software program that supports the chat feature, such as Communication Assistant. Page 33 → You can confirm whether the other user is using a KX-NT400 or Communication Assistant from the icon displayed on the Contacts screen.
  • Page 189 Confirm the URL in the Portal settings, and then try connecting again. • You specified a domain name (e.g., "www.panasonic.com") in the URL. Because the KX-NT400 does not support DNS lookup, you can only access URLs by IP address. Page 117 →...

  • Page 190: Bluetooth Headsets

    I cannot program the • You are on a call. — KX-NT400. → Program the KX-NT400 once you have finished the call. Bluetooth Headsets Issue Possible Cause & Solution Reference • I cannot have a Make sure that the headset is properly registered to the conversation using the module.

  • Page 191: Firmware Update

    Appendix Firmware Update Issue Possible Cause & Solution Reference I have problems upgrading • The settings for connecting to the FTP server are incorrect. the firmware from an FTP → Confirm that the server address and port number (default server. Page 163 21) are correct.

  • Page 192: Error Messages

    Appendix Error Messages During operation, error messages might appear on the KX-NT400. The following table lists these messages and possible causes and solutions. Message Possible Causes & Solutions Reference The password you • The password you entered is not correct.

  • Page 193: Error Codes

    — Firmware file is invalid. The SD Card format • The SD memory card is not compatible with the KX-NT400. feature does not support → Use an SD memory card that is compatible with the SD Cards larger than 2G KX-NT400.
  • Page 194 0x2003 whether there is a problem with the LAN. If this error is displayed frequently, consult your network administrator. 0x2004 0x0000 KX-NT400 not registered Check the registration status of the KX-NT400. 0x2005 0x0000 Connection refused by the PBX 0x2006 0x**** IP address lease time from DHCP Consult your network administrator.
  • Page 195 Device error Consult your network administrator. 0x700F 0x**** Acquiring the initial data from the If this error is displayed frequently, PBX failed. KX-NT400 was initialized consult your network administrator. with values for European PBXs. 0x7010– 0x**** Software error If this error is displayed frequently, 0x7018 consult your network administrator.
  • Page 196 Error code Subcode Probable Cause Solution 0x8007 0x**** 1) The KX-NT400’s extension is 1) Consult your network already in use by another user. administrator. 2) Connection refused by the PBX 2) If this error is displayed frequently, consult your network administrator.

  • Page 197: Index

    Index Index Bluetooth Module Bluetooth Wireless Headset Registration Bluetooth Wireless Headset Removal Bottom view Button Name Absent Message 89, 128 Feature clear Remote setting Cables, Connections AC adaptor Call (button) Connections Call Forwarding (FWD) 79, 91 Accented characters Advanced settings Access Code for International Call 122, 178 Presence status...
  • Page 198 Index Line Buttons mode Conference call Calls tab Establishing Camera Leaving (Unattended conference) Center point Removing a participant Changing the angle Conference, Unattended Contact integration Connected Line Identification Presentation (COLP) Control Feature clear Doorphone integration Connected Line Identification Restriction (COLR) Full-screen mode Feature clear Home position...
  • Page 199 Index DISA, Direct Inward System Access Firmware Version 165, 175 Disconnect (button) Firmware Version Update 163, 180 Display Flash Display Calls with Call List Flexible Buttons Display Calls with Line Buttons Programming Display Color Flexible buttons (Feature Key screen) 38, 56 Display Language Selection Flexible Buttons, Clear Display Lock...
  • Page 200 Index Retrieve Settings 121, 167, 177 HOLD button Leading Digits to Remove 123, 178 HOME Leave message waiting (button) 42, 45 HOME button Leave voice message (button) HOME screen Left side view Home position (Camera) Liquid Crystal Display (LCD) Homepage Live Call Screening (LCS) 98, 100 Host PBX...
  • Page 201 Index Port Number Portal Name Home button Navigator Key Making calls NDSS, Network Direct Station Selection Web page drop-down list Network camera Portal screen Network Direct Station Selection (NDSS) (flexible Portal Settings button) Portal tab Network Direct Station Selection (NDSS) Monitor Position (drop-down list) Network Settings Pre-dialing...
  • Page 202 Index Restart Sub-display (Feature Key screen) 38, 55 Automatic Subnet Mask Manual SVM (Simplified Voice Message) 76, 104 Retrieve the Call (button) System Alarm (flexible button) Return to HOME button (Feature Key screen) System diagram Right side view System reset Ringer System Speed Dialing Indicator...
  • Page 203 Index Verify Password View Back Bottom Front Left side Right Side VLAN 177, 180 VLAN ID Firmware update Primary Port Secondary Port VLAN Priority Firmware update Primary Port Secondary Port Voice Mail Accessing Checking new messages Voice Mail Number Voice Mail Transfer 71, 72 Flexible button Voice Message...
  • Page 204 for base unit 148 mm (5 94 mm (3 One screw here One screw here WALL MOUNTING TEMPLATE 1. Drive the screws into the wall as indicated. 2. Hook the unit onto the screw heads. Note: Make sure to set the print size to correspond with the size of this page.

  • Page 205: Document Version 2010-01 Operating Instructions

    Notes Document Version 2010-01 Operating Instructions...
  • Page 206 Copyright: This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic System Networks Co., Ltd. © Panasonic System Networks Co., Ltd. 2010 PSQX5014ZA (A) KK0110MP0 (0.011)

Table of Contents