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Maintenance
60
Problem: I got the error message: PaperPort cannot
allocate enough memory to perform internal critical
operations. What do I do?
Close any other active applications so that additional memory is
available. If you click Continue, PaperPort moves the file to the
PaperPort data directory and renames the file with the prefix "bad."
This allows you to recover the file later. To recover the file, import it
into PaperPort by using the Import command in the File menu.
Problem: How do I uninstall PaperPort?
See the next section, "Uninstalling Your Scanner" on page 61.
Uninstalling does not delete your scanned items, and they remain
in the PaperPort Data folder.
Problem: If the USB cable is disconnected during a scan,
the scanner does not reconnect when the USB cable is
plugged back in.
•
Unplug the power cable from the scanner, and then plug it
back in.
•
If the scanner does not reconnect:
1. Unplug the power cable from the scanner.
2. Restart your computer.
3. After the restart is complete, plug the power cable back in.
Problem: If I power the scanner off (using the power on/
off switch), and then power it back on, the scanner does
not reconnect.
When you power off the scanner, complete the following steps to
power it back on:
1. On the right side of the Windows taskbar, right-click the
scanner icon, and then select Close from the shortcut menu.
2. Turn the power back on.
3. Wait until the scanner finishes its self-test. The green light will
stop blinking.
4. On the Windows taskbar, click Start, point to Programs, point
to ScanSoft PaperPort 9.0, and then click DocuMate
Monitor.
DocuMate 520 Scanner Installation Guide
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