Samsung NX300 User Manual page 183

Before contacting a service center
Appendix >
Situation Suggested remedies
• Turn off your camera, and then turn it on again.
• Remove your memory card, and then insert it
The memory card has again.
• Format your memory card.
an error
See "Cautions when using memory cards" for
more details. (p. 176)
SDXC and UHS-1 memory cards use the exFAT file
Your computer does
system. To use SDXC or UHS-1 memory cards on
not recognize an SDXC a Windows XP computer, download and update
the exFAT file system driver from the Microsoft
or UHS-1 memory card
website.
Your TV or computer
SDXC and UHS-1 memory cards use the exFAT
cannot display photos
file system. Ensure that the external device is
and videos that are
compatible with the exFAT file system before
stored on an SDXC or
connecting the camera to the device.
UHS-1 memory card
If you change the name of a file, your camera may
not play the file (the name of the file should meet
Cannot display files
the DCF standard). If you encounter this situation,
display files on your computer.
• Ensure that the focus option you set is suitable
for the kind of shot you are capturing.
• Use a tripod to prevent your camera from
The photo is blurry
shaking.
• Ensure that the lens is clean. If not, clean the
lens. (p. 170)
Situation Suggested remedies
The colors in the
An incorrect White Balance can create unrealistic
photo do not match
color. Select the proper White Balance option to
suit the light source. (p. 76)
the actual scene
Your photo is overexposed or underexposed.
• Adjust the aperture value or the shutter speed.
The photo is too
• Adjust the ISO sensitivity. (p. 75)
bright or too dark.
• Turn off or on the flash. (p. 94)
• Adjust the exposure value. (p. 102)
This camera can have minute distortion when
using a wide-angle lens that enables shooting
Photos are distorted
with a wide angle of view. This is normal, and
does not cause malfunction.
• Ensure that HDMI cable is properly connected
Playback screen does
not appear on the to the external monitor.
• Ensure that the memory card is properly
connected external
recorded.
device
• Ensure that the USB cable is connected
Your computer does correctly.
• Ensure that your camera is switched on.
not recognize your
• Ensure that you are using a supported
camera
operating system.
Your computer
The file transfer may be interrupted by static
disconnects the
electricity. Disconnect the USB cable and connect
camera while
it again.
transferring files
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