Solving Problems; General Troubleshooting Tips; Common Problems And Solutions; I Can't Connect To The Nas Over The Local Network - Seagate Business Storage 1-Bay NAS Administrator's Manual

Solving Problems

6. Solving Problems
This chapter provides solutions to the most common problems you may encounter while
setting up and using your Seagate
• "General Troubleshooting Tips" on page 35
• "Common Problems and Solutions" on page 35

General Troubleshooting Tips

If you have problems setting up or using your Seagate NAS, follow these suggestions:
• Ensure that the NAS is properly connected to your local network. Check that the Ethernet
cable is connected and functioning properly.
• Ensure that your network is functioning properly.
• Ensure that the NAS is properly connected to a power source and turned on. Check that
all disk drives are functioning properly.
• Ensure that your computer meets the Seagate NAS system requirements. See
"Computer Requirements" on page 5 for more information.
• Ensure that your computer is running a supported Web browser. See "Computer
Requirements" on page 5 for a list of supported browsers.
• Ensure that you are logging in with the correct administrator user name and password.
(Remember that passwords are case-sensitive.)

Common Problems and Solutions

This section provides solutions to common problems that may occur in your Seagate NAS.

I can't connect to the NAS over the local network.

• Check that the NAS is powered on and connected to the network.
• Try connecting to the NAS from a different computer.
• Try using a different Ethernet cable.

I can't connect to the NAS over the Web.

• Check that the NAS has Global Access enabled. In NAS Manager, go to Sharing >
Global Access.
• Enable Email Setup in NAS Manager and then send a test email. Go to System >
Administration.
Seagate Business Storage NAS Administrator Guide
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NAS:
General Troubleshooting Tips
35