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6. Solving Problems
This chapter provides solutions to the most common problems you may encounter while
setting up and using your BlackArmor® server:
•
General Troubleshooting Tips
•
Common Problems and Solutions
•
Removing and Replacing a Disk Drive
General Troubleshooting Tips
If you have problems setting up or using your BlackArmor server, follow these suggestions:
•
Ensure that the server is properly connected to your local network. Check that the
Ethernet cable(s) are connected and functioning properly.
•
Ensure that your network is functioning properly.
•
Ensure that the server is properly connected to a power source and turned on. Check that
all disk drives are functioning properly.
•
Ensure that your computer meets the BlackArmor system requirements. See "System
Requirements" on page 8 for more information.
•
Ensure that your computer is running a supported Web browser. See "System
Requirements" on page 8 for a list of supported browsers.
•
Ensure that you are logging in with the correct administrator user name and password.
(Remember that passwords are case-sensitive.)
Common Problems and Solutions
This section provides solutions to common problems that may occur in BlackArmor Manager.
I can't connect to the server over the local network.
Check that the server is powered on and connected to the network. Ensure that you have
used LAN Port 1 to connect the server to the network.
Check that the server is powered on and connected to the network.
Try connecting to the server from a different computer.
Try using a different Ethernet cable.
I can't connect to the server over the Web.
Check that the server has Global Access enabled. See "Making BlackArmor Accessible
Using Seagate Global Access" on page 22.
BlackArmor® NAS 440/420 User Guide (Version 3)
General Troubleshooting Tips
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