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Ensure that the AC adapter is firmly connected to the computer and to the electrical outlet.
The computer stops responding
NOTICE:
You might lose data if you are unable to perform an operating system shutdown.
Turn the computer off —
If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold
the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.
A program stops responding
End the program —
1. Press <Ctrl><Shift><Esc> simultaneously.
2. Click Applications.
3. Click the program that is no longer responding.
4. Click End Task.
A program crashes repeatedly
NOTE:
Software usually includes installation instructions in its documentation or on a floppy or CD.
Check the software documentation —
A program is designed for an earlier Windows operating system
If You Are Using Windows XP, Run the Program Compatibility Wizard —
The Program Compatibility Wizard configures a program so it runs in an environment similar to non-Windows XP operating system
environments.
1. Click the Start button, point to All Programs® Accessories, and then click Program Compatibility Wizard.
2. In the welcome screen, click Next.
3. Follow the instructions on the screen.
A solid blue screen appears
Turn the computer off —
If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold
the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.
Other software problems
Check the software documentation or contact the software manufacturer for troubleshooting information —
Ensure that the program is compatible with the operating system installed on your computer.
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Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation
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for information.
Ensure that the program is installed and configured properly.
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If necessary, uninstall and then reinstall the program.
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