Table of Contents
Advertisement
Change the write speed to a slower rate —
If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray
1. Ensure that the computer is shut down.
2. Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until the tray is partially ejected.
3. Gently pull out the tray until it stops.
If you hear an unfamiliar scraping or grinding sound
Ensure that the sound is not caused by the program that is running.
l
Ensure that the disk or disc is inserted properly.
l
Hard drive problems
Allow the computer to cool before turning it on —
computer to return to room temperature before turning it on.
Run Check Disk —
Windows XP
1. Click the Start button and click My Computer.
2. Right-click Local Disk C:.
3. Click Properties.
4. Click the Tools tab.
5. Under Error-checking, click Check Now.
6. Click Scan for and attempt recovery of bad sectors.
7. Click Start.
MS-DOS®
Type scandisk x: at an MS-DOS prompt, where x is the hard drive letter, and then press <Enter>. Click the Start button and click My
Computer.
E-Mail, Modem, and Internet Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
NOTE:
Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network.
Check the Microsoft Outlook® Express Security Settings —
1. In Outlook Express, click Tools, click Options, and then click Security.
2. Click Do not allow attachments to remove the checkmark.
Check the telephone line connection —
Check the telephone jack —
Connect the modem directly to the telephone wall jack —
Use a different telephone line —
Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a connector-shaped icon
l
next to it.)
Ensure that you feel a click when you insert the telephone line connector into the modem.
l
See the help files for your CD or DVD creation software.
A hot hard drive may prevent the operating system from starting. Try allowing the
If you cannot open your e-mail attachments:
Advertisement
Table of Contents
