Troubleshooting and tips
Troubleshooting and tips
Troubleshooting
Fault
Tips
Troubleshooting
Follow the safety notes in the "Safety/Regulations" manual when
connecting or disconnecting cables.
If a fault occurs, try to correct it as described. If you fail to correct the problem, proceed as follows:
► Make a note of the steps and the circumstances that led to the fault. Also
make a note of any error messages displayed.
► Switch the Tablet PC off.
► Contact the Hotline/Service Desk.
You can find the telephone numbers in the service desk list. Have the
following information ready when you call:
•
The model name and serial number of the Tablet PC. The serial number
is located on a sticker on the underside of the Tablet PC.
•
Alternatively, you can look up the serial number in the operating system: Select
Settings > About the tablet > Status. The serial number is stored in the Serial number field.
•
Notes of any messages that appear on the screen and information on acoustic signals.
•
Your system configuration and all peripheral devices connected to your system.
•
Your sales contract.
Help if problems occur
Should you encounter a problem with your computer that you cannot resolve yourself:
► Note the serial number of your device. You will find the serial number on the
sticker on the on the back of the Tablet PC.
► For further clarification of the problem, contact the Service Desk for your country (see the
Service Desk list or visit the Internet at "http://ts.fujitsu.com/support/servicedesk.html").
Have the serial number of your system ready for this purpose.
Using the Reset button
If the device no longer reacts to input or the ON/OFF switch, use the Reset button to restart the device.
► Disconnect the device from the mains adapter.
► Open the slot cover of the SIM card and the memory card.
► Press a pen or a piece of wire (e.g. a paperclip) firmly into the opening
of the Reset button to restart the device.
► Your device vibrates briefly to confirm the reset.
► Replace the slot cover.
► Connect the mains adapter to the device again.
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