Resolve Common Problems - HP Color LaserJet 9500 Administrator's Manual

Resolve common problems

Table 3-1 Common device problems
Situation
The device does not turn on.
The printer does not recognize the device or the user LED on
the device is off.
The job was not stapled.
24 Chapter 3 Problem solving
Possible Reason
● Make sure that the power cord is firmly plugged into the
2,000-sheet input tray.
NOTE: This does not apply to the HP Color LaserJet
9500mfp.
● Turn the printer off, check all the cable connections, and
turn the printer on.
●
Check the device power cord.
●
Make sure that the device has been configured in the
printer driver.
● Check the HP Jet-Link connector.
●
Print a configuration page to see if the device is operating
normally.
● If the printer still does not recognize the device, contact
your local authorized HP service provider. (See
and support on page 45.)
●
The stapler is out of staples and
to ON. See Load the stapler cartridge on page 17
information.
●
A single-page job was sent to the stapler; one-page jobs
are not stapled.
●
The wrong size or type of paper was used for the job.
●
More than 50 sheets of 75-g/m
to the stapler, exceeding its capacity.
NOTE: Transparencies, envelopes, labels, and cut-sheet
paper are supported in the stacker bin. The stapler can staple
jobs of 2 to 50 sheets of 75-g/m
thicker than this, the job is ejected unstapled. The stacker bin
can hold a maximum of 1,000 sheets, depending on the paper
size and weight.
● The stapler has bent or broken staples in the stapler head.
●
A staple jam exists, or a staple jam was recently cleared
(up to two sequential jobs might not be stapled).
●
The job was sent to a bin other than the stapler bin
because the wrong size or type of paper was used for the
job.
● The interface cable to the stapler unit might be defective
or is not connected properly.
Service
AUTO CONTINUE is set
for more
2
(20-lb) media were sent
2 (20-lb) media. If the job is
ENWW