Epson Stylus Pro 7890 Limited Warranty page 7

On-Site Response: If the printer needs hardware repair and you are within Epson's
on-site service territory, an Epson Authorized Servicer will be contacted to make the
repair at your facility. Epson will usually dispatch repair parts and a technician to your
location for the next business day if determination that repair is required occurs prior
to 1:00 Pacific Time. If that determination is made after 1:00 , dispatch will
PM PM
usually be for the second business day. An adult must be available to accept the parts
delivery and be present at all times while a technician is on-site. Epson's shipment of
service parts does not imply that replacement is required.
Printer Exchange: Epson may, at its sole discretion, elect to replace a printer that for
whatever reason appears to require technical services beyond the capability of field
repair. Under these circumstances, Epson will replace the printer with the same or a
comparable printer refurbished to the Epson standard of quality. (The replacement
printer will not include promotional materials, accessories, stands, documentation,
manuals, software, or cables.) The customer must be able to receive, unpack, and
install the replacement printer, and prepare the defective printer for return shipment
by following the procedures described in the user manual or documentation provided
by Epson. The repacked defective printer will be picked up by a carrier designated
by Epson. If the defective product is not prepared for return within seven business
days of receipt of the replacement printer, the customer will be invoiced at the then-
current manufacturer's suggested retail price for the replacement printer. It is your
responsibility to unpack, re-install optional components (interface cards, roll paper
spindle, etc.), and set up the exchange printer at your location.
Depot Repair: If your location is outside Epson's on-site service territory, you must
ship your printer to an Epson-designated depot for repair. Areas outside the on-
site service territory include, for example, U.S. territories and possessions. It is your
responsibility to properly prepare the printer for shipping as described in your
documentation and securely package it in its original container or equivalent. Epson
will repair your printer, usually within seven business days following receipt, and then
return it to you. It is your obligation to re-assemble the repaired printer.