Table Of Contents - HP Rp3000 - Point of Sale System Troubleshooting Manual

Table of contents

1 Computer Diagnostic Features
HP Insight Diagnostics ......................................................................................................................... 1
Accessing HP Insight Diagnostics ....................................................................................... 1
Survey Tab .......................................................................................................................... 2
Diagnose Tab ...................................................................................................................... 2
Test Tab ............................................................................................................................... 3
Status Tab ........................................................................................................................... 4
Log Tab ................................................................................................................................ 5
Help Tab .............................................................................................................................. 5
Saving and Printing Information in HP Insight Diagnostics .................................................. 5
Downloading the Latest Version of HP Insight Diagnostics ................................................. 6
Protecting the Software ........................................................................................................................ 6
Restoring the Software ......................................................................................................................... 6
2 Troubleshooting Without Diagnostics
Safety and Comfort .............................................................................................................................. 8
Before You Call for Technical Support ................................................................................................. 8
Helpful Hints ......................................................................................................................................... 9
Solving General Problems .................................................................................................................. 11
Solving Power Problems .................................................................................................................... 15
Solving Hard Drive Problems ............................................................................................................. 16
Solving Display Problems ................................................................................................................... 19
Solving Audio Problems ..................................................................................................................... 23
Solving Printer Problems .................................................................................................................... 25
Solving Keyboard and Mouse Problems ............................................................................................ 26
Solving Hardware Installation Problems ............................................................................................. 28
Solving Network Problems ................................................................................................................. 30
Solving Memory Problems ................................................................................................................. 33
Solving Processor Problems .............................................................................................................. 35
Solving Optical Drive Problems .......................................................................................................... 36
Solving USB Flash Drive Problems .................................................................................................... 39
Solving Internet Access Problems ...................................................................................................... 40
Solving Software Problems ................................................................................................................ 42
Contacting Customer Support ............................................................................................................ 43
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