Lexmark 650dn - T B/W Laser Printer Troubleshooting Manual

Lexmark™ T65x
Troubleshooting
Guide
Troubleshooting
Solving basic problems
Solving basic printer problems
If there are basic printer problems, or the printer is unresponsive,
make sure:
•
The power cord is plugged into the printer and a properly
grounded electrical outlet.
• The electrical outlet is not turned off by any switch or breaker.
•
The printer is not plugged into any surge protectors,
uninterrupted power supplies, or extension cords.
• Other electronic equipment plugged into the outlet is
working.
• The printer is turned on. Check the printer power switch.
• The printer cable is securely attached to the printer and the
host computer, print server, option, or other network device.
• All options are properly installed.
• The printer driver settings are correct.
Once you have checked each of these possibilities, turn the printer
off, wait for about 10 seconds, and then turn the printer back on.
This often fixes the problem.
Printer control panel display is blank
or displays only diamonds
The printer self test failed. Turn the printer off, wait about 10
seconds, and then turn the printer back on.
If Performing Self Test and Ready do not appear, turn the
printer off and contact Customer Support.

Embedded Web Server does not open

These are possible solutions. Try one or more of the following:
C
HECK THE NETWORK CONNECTIONS
Make sure the printer and computer are turned on and
connected to the same network.
C
HECK THE NETWORK SETTINGS
Depending on the network settings, you may need to type
https:// instead of http:// before the printer IP address
to access the Embedded Web Server. For more information, see
your system administrator.
Solving printing problems
Multiple-language PDFs do not print
The documents contain unavailable fonts.
1
Open the document you want to print in Adobe Acrobat.
2
Click the printer icon.
The Print dialog appears.
3
Select Print as image.
4
Click OK.
Error message about reading USB
drive appears
Make sure the USB drive is supported. For information regarding
tested and approved USB flash memory devices, visit the Lexmark
Web site at www.lexmark.com.
Jobs do not print
These are possible solutions. Try one or more of the following:
M
AKE SURE THE PRINTER IS READY TO PRINT
Make sure Ready or Power Saver appears on the display
before sending a job to print.
1
C
HECK TO SEE IF THE STANDARD EXIT BIN IS FULL
Remove the stack of paper from the standard exit bin.
C
HECK TO SEE IF THE PAPER TRAY IS EMPTY
Load paper in the tray.
M
AKE SURE THE CORRECT PRINTER SOFTWARE IS
INSTALLED
• Verify that you are using the correct printer software.
• If you are using a USB port, make sure you are running a
supported operating system and using compatible printer
software.
M
AKE SURE THE INTERNAL PRINT SERVER IS INSTALLED
PROPERLY AND WORKING
• Make sure the internal print server is properly installed and
that the printer is connected to the network.
• Print a network setup page and check that the status shows
Connected. If the status is Not Connected, check the
network cables, and then try printing the network setup
page again. Contact your system support person to make
sure the network is functioning correctly.
Copies of the printer software are also available on the Lexmark
Web site at www.lexmark.com.
M
AKE SURE YOU ARE USING A RECOMMENDED
USB, , E
SERIAL OR THERNET CABLE
For more information, visit the Lexmark Web site at
www.lexmark.com.
M
AKE SURE PRINTER CABLES ARE SECURELY
CONNECTED
Check the cable connections to the printer and print server to
make sure they are secure.
For more information, see the setup documentation that came
with the printer.