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Sony PCV-W20 - VAIO - 512 MB RAM Online Help Manual

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Welcome
Thank you for purchasing your Sony VAIO
easy-to-use functionality. The information provided here is designed to help you to become familiar with the hardware and
software applications included with your system.
View the
Electronic Flyer,
View the
VAIO
Computer Specifications,
®
software information, such as descriptions and contact information.
computer! Your new computer is a superb blend of high technology and
®
which provides updates and supplemental information about your computer.
which lists your computer's hardware specifications and preinstalled
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Summary of Contents for Sony PCV-W20 - VAIO - 512 MB RAM

  • Page 1 Welcome Thank you for purchasing your Sony VAIO computer! Your new computer is a superb blend of high technology and ® easy-to-use functionality. The information provided here is designed to help you to become familiar with the hardware and software applications included with your system.

  • Page 2: Getting Started

    Getting Started Congratulations on your purchase of the Sony VAIO computer! Your new, high-performance, multimedia computer combines ® state-of-the-art computer functionality with the latest audio, video and information technology features.  Unpacking your Computer  Planning An Ergonomic Work Space...

  • Page 3: Unpacking Your Computer

    Unpacking your Computer Your computer may not be supplied with all of the accessories shown, depending on the system configuration you purchased. For details on the accessories supplied with your computer, see the online Specifications sheet. Com puter and supplied accessories Handling the system unit Manuals ...
  • Page 4  System Recovery CD(s) — Restore the software applications that shipped with your computer if they become corrupted or are erased. The supplied System Recovery CDs can only be used to restore the hard disk of this Sony computer. ...

  • Page 5: Planning An Ergonomic Work Space

    Planning An Ergonomic Work Space Before you set up your new computer, find the best location for your new computer and plan your work space. There are several ergonomic factors to consider when you arrange your work space:  Stable work surface—Use a stable work surface large enough to support the computer and other peripheral equipment.

  • Page 6: Locating Controls And Ports

    Sony used only to designate that a product contains an IEEE 1394 connection. The i.LINK connection may vary, depending on the software applications, operating system, and compatible i.LINK devices. All products with an i.LINK connection may not communicate with each other.

  • Page 7: About The Front Panel

    About the Front Panel The front panel of your VAIO computer is equipped with built-in stereo speakers and indicator lights. ® Opening the com puter Front panel Stereo speakers (built-in) The stereo speakers provide sound for software, audio and video CDs. Liquid Crystal Display (LCD) screen The attached LCD screen provides on-screen visual output to your computer's functional capabilities.
  • Page 8 CD-RW/DVD combo drive access indicator Light is amber while reading and writing data from and to the combo drive. Power button Turns the computer on and off. Hard disk drive access indicator Light is amber while reading and writing data from and to the hard disk.. Power indicator Light is green while the power is on and amber when the computer is in Stand by mode.

  • Page 9: About The Side Panels

    About the Side Panels The side panels of your computer contain the connections for supplied and optional accessories. The icons on the side panels help to locate and identify the connections on your computer. Right panel Headphones jack Connection for optional speakers or headphones. Line In jack Connection for an audio device.
  • Page 10 Connections for i.LINK compatible digital devices (IEEE 1394). CD-RW/DVD combo drive eject button Ejects a disc from the combo drive. Ethernet port Connection for a 10BASE-T/100BASE-TX Ethernet. (The port marked with (Network) is for LAN connections only.) Universal Serial Bus (USB 2.0) ports (3) Connections for compatible high/full/low-speed USB devices.
  • Page 11 Memory Stick media slot ® Reads and writes data from a Memory Stick media. AC Input port Connection for the supplied power cord. Page 11...

  • Page 12: Setting Up Your Computer

    Setting Up Your Computer You can set up your system quickly and easily with the instructions provided in this section. For details on your system's hardware configuration, see the online specifications sheet. Install your equipment so that you can easily reach the power outlet in the event of an emergency. ...

  • Page 13: Connecting A Usb Optical Mouse

    Connecting a USB Optical Mouse Plug the USB optical mouse connector into the USB mouse port, located on the right panel of your computer. Place the optical mouse on an appropriate surface to enable precision tracking. To connect a USB m ouse Page 13...
  • Page 14 To use an optical mouse An optical mouse requires an ideal surface texture in order to provide precision pointing and tracking.  Use surfaces such as plain paper, card stock, or fabric that have minimal repetitive patterning.  Avoid surfaces such as mirrors, smooth glass, or magazines that have half- tone printing. Page 14...

  • Page 15: Connecting The Telephone And Modem Cables

    Connecting the Telephone and Modem Cables Unplug your telephone cable from the wall jack. Plug the telephone cable into the telephone jack on the right panel of your computer. Plug the modem cable (supplied) into the modem line jack on the computer. Plug the other end of the modem cable into the wall jack.

  • Page 16: Connecting The Power Cord

    Connecting the Power Cord Plug the power cord into the AC input port on the left panel of the computer. Plug the power cord into a grounded AC wall outlet or a power strip. To connect the power cord Page 16...

  • Page 17: Turning On Your Computer

    Turning on Your Computer Initially when you start your system, the computer may detect new hardware and prompt you to restart your computer. Respond to this prompt immediately. Press the power button on the computer to turn on the system. To turn on your com puter Page 17...

  • Page 18: Registering Your Computer

    Registering your Computer Take advantage of Sony's commitment to quality customer support and receive these benefits by registering your computer:  Sony Customer Support — Communicate with a Support Representative to troubleshoot problems you may be having with your computer.

  • Page 19: Setting Up Your Dial-Up Connection

    Setting Up your Dial-up Connection The first time you turn your computer on, follow these steps to set up your dial-up connection: Click Start from the Windows taskbar and select All Programs. Point to Accessories, point to Communications, and then click New Connection Wizard. The Location Information window appears.
  • Page 20 Follow the on-screen instructions to finish setting up your dial-up connection. Page 20...

  • Page 21: Turning Off Your Computer

    Turning Off your Computer Follow these steps when you are ready to turn off your computer for an extended period of time. To avoid loss of data, do not use the Power button to turn off the computer. Page 21...
  • Page 22 To turn off your computer Click Start in the Windows taskbar, then select Turn Off Computer. The Turn Off Computer dialog box appears. Select the Turn Off option. Respond to any prompts about saving your documents. Wait for your computer to turn off automatically—the power indicator light turns off. Turn off any peripheral devices connected to your computer.
  • Page 23 About the power button If your system stops responding, press and hold the Power button for more than six seconds to force your system to shut down. You may need to repeat this procedure if your system does not shut down on the first attempt. Page 23...

  • Page 24: Configuring Your Vaio Computer

    Configuring Your VAIO Computer This section provides basic information about managing your computer's hard disk drive performance, using i.LINK devices, Memory Stick media, PC Cards, and changing default settings.  About Your Hard Disk Drive  About i.LINK Compatibility  About the Memory Stick Media Slot ...
  • Page 25 About Your Hard Disk Drive To improve the performance of Sony audio and video software applications, the hard disk drive on your computer has been formatted with two partitions, C and D. Some Sony software applications save files to the drive D partition. This prevents large video captures from consuming the available space on your drive C partition.
  • Page 26 Defragmenting your hard disk drive If you encounter frame dropping while recording digital video onto your hard disk drive, defragmentation may be necessary. Deactivate your screen saver and close other open applications, if applicable. Click Start in the Windows taskbar and select All Programs. Point to Accessories, point to System Tools, and then select Disk Defragmenter.
  • Page 27 1-888-315-7669. i.LINK is a trademark of Sony used only to designate that a product contains an IEEE 1394 connection. The i.LINK connection may vary, depending on the software applications, operating system and compatible i.LINK devices. All products with an i.LINK connection may not communicate with each other.
  • Page 28 Connecting an i.LINK (IEEE 1394) device Use the symbol to locate the i.LINK port on your compatible i.LINK device and on your computer. Plug the i.LINK cable connector into this port. Plug the other end of the cable into the corresponding 4-pin i.LINK port on your computer. See the instructions that came with your i.LINK device for more information on installation and use.
  • Page 29 About the Memory Stick Media Slot Your VAIO computer is configured to support Memory Stick media. A Memory Stick media is a compact, portable, and ® ® versatile data storage media designed for exchanging and sharing digital data with similarly equipped devices. Page 29...
  • Page 30 To insert a Memory Stick media Insert the Memory Stick media into the Memory Stick media slot, located on the left panel. Inserting a Mem ory Stick m edia If the media does not insert easily, remove it from the slot and verify that it is not upside-down or backwards. Carefully reinsert the Memory Stick media, but do not force it into the slot.
  • Page 31 To remove a Memory Stick media A small portion of the Memory Stick media remains extended when it is inserted into the Memory Stick media slot. Press the extended Memory Stick media to release it from the Memory Stick slot. The media extends further, enabling you to grasp it.
  • Page 32 Protecting data on Memory Stick media from accidental changes Memory Stick media contain a write-protect tab. The write-protect tab prevents accidental changes to information recorded on your Memory Stick media. When you slide the write-protect tab to the LOCK position, your Memory Stick media is write-protected.
  • Page 33 About the PC Card Slot Your computer has a card bus PC Card slot that supports Type I or Type II PC (PCMCIA) Cards. You do not need to shut down your computer when inserting a PC Card. For more information, see the instructions supplied with your PC Card. Page 33...
  • Page 34 Inserting a PC Card With the label facing upwards, insert the PC Card into the PC Card slot. Inserting a PC Card Push the PC Card gently into the slot. The card is automatically detected and the Safely Remove Hardware icon appears in the Windows taskbar.
  • Page 35 Removing a PC Card Close all applications that may access the PC Card to avoid data loss. Double-click the Safely Remove Hardware icon in the Windows taskbar. ® Click to select the name of the card that you want to eject and click Stop. The Stop a Hardware Device window appears.

  • Page 36: Vaio Action Setup

    VAIO Action Setup VAIO Action Setup manages the settings for your computer's Shortcut keys (S Keys). ® Page 36...
  • Page 37 Shortcut keys The programmable S Keys are set to launch the following applications:  S1—Microsoft Outlook Express ® ®  S2—Microsoft Internet Explorer ®  S3—SonicStage  S4—PictureGear Studio  S5—PowerDVD  S6—VAIO Help and Support ® PCV- W20 keyboard Page 37...
  • Page 38 Changing the settings of the S keys You can reprogram the S keys to launch other applications. Click Start in the Windows taskbar and select All Programs. Select VAIO Action Setup, then click VAIO Action Setup. You can also double-click the VAIO Action Setup icon, located in the Windows taskbar, to launch VAIO Action Setup.
  • Page 39 Upgrading and Maintaining your VAIO Computer In the future you may want to increase the functionality of your VAIO computer. This section provides information about upgrading and maintaining your system.  Overview  Installing Memory  Replacing the Lithium Battery ...
  • Page 40 Overview Sony recommends that you contact your local dealer for upgrade or maintenance of your new computer. Your local dealer is knowledgeable of this specialized personal computer and familiar with the safety practices and regulatory compliance required for using and modifying electronic equipment.

  • Page 41: Installing Memory

    Installing Memory The amount of preinstalled memory may vary, depending on the system configuration you purchased. Your computer may ship with all available memory slots filled. See the online specifications sheet for details about the memory installed in your computer. Do not attempt to remove or replace the memory modules.

  • Page 42: Replacing The Lithium Battery

    Dispose of the lithium battery properly. In some areas, the disposal of lithium batteries in household or business trash may be prohibited. You can return your unwanted lithium batteries to your nearest Sony Service Center or Factory Service Center. To locate a Service Center near you, visit the Sony Computing Web site at http://www.sony.com/pcsupport.

  • Page 43: Installing A Hard Disk Drive

    Installing a Hard Disk Drive Your computer has an installed ATA-100, 3½-inch hard disk drive. Do not attempt to replace the hard drive. Contact your local dealer for replacement or upgrade of the hard disk drive. Page 43...

  • Page 44: System And Application Recovery Cd(S)

    System And Application Recovery CD(s) You can restore your system, individual software applications, or drivers, using the Recovery CDs.  Using the System Recovery CD(s)  Using the Application Recovery CD(s) Page 44...

  • Page 45: Using The System Recovery Cd(S)

    The System Recovery CD can only be used to restore the hard disk drive of the Sony computer you purchased. The System Recovery process removes all software that you may have installed since you started using your computer.
  • Page 46 System recovery options Default system drive recovery (recommended) All data on drive C is deleted. The factory default settings and software applications are restored on this drive only. Change partition size and recover All partitions, custom installations, and changes are removed from the hard disk drive. You can set the partition sizes for both the drive C and drive D.
  • Page 47 Using the System Recovery CD(s) Your system may take a few minutes to load the necessary files. A blue screen appears during the downloading process. Insert the System Recovery CD in your computer's optical drive. The System Recovery utility launches from the optical drive. The first CD must be in the drive when you turn on your computer.

  • Page 48: Using The Application Recovery Cd(S)

    Using the Application Recovery CD(s) The Application Recovery CD utility enables you to reinstall your system's original software, drivers, and to repair software applications if they become corrupted or are erased. You can reinstall a specific application or driver to correct a problem that you are experiencing with your computer or peripheral hardware.
  • Page 49 Double-click the application you want to reinstall. The software's installation wizard begins. Follow the on-screen instructions to complete the application recovery process. If you have questions about using the Application Recovery CD(s), visit the Sony Computing Support Web site at http://www.sony.com/pcsupport.
  • Page 50 Reinstalling device drivers The Microsoft Windows XP operating system is capable of reinstalling the original factory-installed device drivers, without ® ® using the Application Recovery CD(s). Click Start in the Windows taskbar, then right-click My Computer. A shortcut menu appears. Click Properties.
  • Page 51 Insert Application Recovery CD #1 into the optical disc drive. The VAIO welcome window appears. Click OK, then click Quit to close the Sony Application Recovery utility. Without removing the Application Recovery CD from the optical drive, click Start in the Windows taskbar and then right-click My Computer.

  • Page 52: Troubleshooting

    Troubleshooting This section describes how to troubleshoot common problems you may encounter when using your computer. Many problems have simple solutions, so try these suggestions before using Support Resources. To view the specific configuration for your computer, see the online specifications sheet. ...

  • Page 53: About Vaio Computer Functions

    About VAIO Computer Functions My computer does not start.  Verify that the computer is plugged into a power source and that it is turned on. Check that the power indicator is lit on the front panel of the computer. ...
  • Page 54 About VAIO Computer Functions My computer does not start.  Verify that the computer is plugged into a power source and that it is turned on. Check that the power indicator is lit on the front panel of the computer. ...
  • Page 55 Why did my computer or software stop responding? You can try to locate and close the software application that has stopped responding. Press the Ctrl+Alt+Delete keys. The Windows Task Manager window appears. From the Applications tab, locate the application that has the status message, "Not responding." Select the application that has a Not Responding status and click End Task.
  • Page 56 Why does the Windows operating system stop responding during shutdown? The Windows operating system may not shut down properly for many reasons, including incompatible or conflicting drivers, damaged files, or non-responsive hardware. For troubleshooting information, you can search Windows Help. Click Start in the Windows taskbar and select Help and Support.
  • Page 57 I cannot find the Windows taskbar. The Windows taskbar may be hidden or minimized.  Use the mouse to locate a hidden taskbar by pointing to the left, right, top, and bottom edges of the screen. The taskbar appears when the cursor is placed over its location. Right-click on the taskbar and select Properties from the shortcut menu.
  • Page 58 Why is my system running slowly?  The system responsiveness varies depending with the number of applications that are open and running. Close any applications that you are not currently using.  Increasing the system memory may also help. For information on installing memory, please see the online VAIO User Guide.
  • Page 59 How do I change the video resolution of my display? Click Start in the Windows taskbar and then select Control Panel. Select Appearance and Themes, then select Change the screen resolution. Click the Settings tab. Change the Screen resolution and Color quality to the desired levels. Click Apply and then click OK.
  • Page 60 System Setup utility (CMOS Setup Utility). To access System Setup: Click Start in the Windows taskbar and select Turn Off Computer. Select Restart. When the Sony screen displays, press the F2 key on your keyboard. Select the Advanced tab from the Setup Utility screen.
  • Page 61 Where can I find a listing of my computer's preinstalled hardware? You can find details about the drives, cards, and memory modules that are installed on your system by viewing the online specifications sheet. This online document describes the hardware configuration of your VAIO computer. To access the online specifications sheet: Click Start in the Windows taskbar, then click Help and Support.

  • Page 62: About Software

    About Software Your computer may not be supplied with all of the software discussed in this section, depending on the system configuration you purchased. Page 62...
  • Page 63 How do I create an audio CD with preinstalled Sony software? Your VAIO computer has SonicStage software preinstalled on your computer. SonicStage is a digital music management ® software that enables you work with digital music from audio CDs and from the Internet. You can play music on your computer, create custom audio CDs, and check music out to compatible digital music devices.
  • Page 64 How do I use the System Restore feature in Windows XP? System Restore is a feature of the Microsoft Windows XP operating system that enables you to restore your computer to ® ® a previous state, if a problem occurs. System Restore provides the following support: ...
  • Page 65 How do I copy files to a recordable CD or DVD? You can copy files to CD-R or CD-RW media, using the installed CD-RW or DVD-RW drive. To copy files and folders to a CD using Windows XP Insert a blank CD-R or CD-RW disc into your CD-RW or DVD-RW drive. (If the CD Drive window appears, click Take no action.) Click Start in the Windows taskbar and click My Computer.
  • Page 66 Where can I find a listing of my computer's preinstalled software titles? You can find details about the software that is preinstalled on your system by viewing the online specifications sheet. This online document describes the preinstalled software on your VAIO computer. To access the online specifications sheet Click Start in the Windows taskbar and click Help and Support.

  • Page 67: About Using The Optical Disc Drive(S)

    About Using the Optical Disc Drive(s) Your computer may not be equipped with all of the hardware features listed in this section. To view the specific hardware configuration for your system, see the online specifications sheet. Page 67...
  • Page 68 Why doesn't my optical drive tray open? To use the Eject button Make sure the computer is turned on. Press the Eject button on the drive. To use the My Computer icon Click Start in the Windows taskbar, then select My Computer. Right-click the appropriate optical drive icon.
  • Page 69 The message, "You must insert the application CD into your drive" appears and the software does not start.  Some software applications require specific files that are located on the application's CD. Try inserting the disc and starting the program again. ...
  • Page 70 Why can't I play a DVD or CD media?  After inserting your CD or DVD, wait a few seconds for the system to detect it before trying to access it.  Confirm that the disc is in the tray with the label side facing up. ...
  • Page 71 Why isn't my DVD playing properly? If a region code warning appears when you are using the DVD player application, it may be that the region code of the DVD you are trying to play is incompatible with the region code setting of your optical drive. A region code is listed on the disc packaging.
  • Page 72 Why doesn't my optical drive (DVD-RW) record to CD-RW media at higher speeds? Certain VAIO computers are equipped with a DVD-RW drive. If you are having difficulty formatting CD-RW media with your ® installed DVD-RW drive, try changing the write speed to a lower setting. Your media must support writing speeds at 2X or lower.
  • Page 73 Why doesn't my optical drive (CD-RW) record to CD-RW media? If you are having difficulty with writing, erasing, or formatting on your CD-RW media, the reason may be that the media is not compatible with your high-speed CD-RW drive. Try using CD-RW media that is identified as "high-speed" (4X or higher) for maximum performance and compatibility.

  • Page 74: About The Mouse And Keyboard

    About the Mouse and Keyboard Why doesn't my mouse work properly?  Confirm that the mouse is plugged securely into the mouse port. If you are using a USB mouse, verify that the mouse is plugged securely into the appropriate USB port. ...
  • Page 75 About the Mouse and Keyboard Why doesn't my mouse work properly?  Confirm that the mouse is plugged securely into the mouse port. If you are using a USB mouse, verify that the mouse is plugged securely into the appropriate USB port. ...
  • Page 76 How do I set up my mouse for left-hand use? Click Start in the Windows taskbar, then click Control Panel. Click Printers and Other Hardware, then click Mouse. The Mouse Properties dialog box appears. From the Buttons tab, select Switch primary and secondary buttons under the Button Configuration options. Click Apply, then click OK.
  • Page 77 Why doesn't my keyboard work properly?  Check that the keyboard is securely plugged into the keyboard port.  Save and close all open applications. Turn off your computer, wait approximately 10 seconds, and then restart your computer. T he V A I O "W" s eries c omputer has a built-in keyboard. Page 77...

  • Page 78: About The Modem

    About the Modem Why is my modem connection slow? Many factors influence modem connection speed:  Telephone line noise  Incompatibility with other telephone equipment such as fax machines or other modems.  Internet Service Providers (ISP) connection capability may vary. If you think your modem is not connecting properly to other PC-based modems, fax machines, or your ISP, check the following: ...
  • Page 79 About the Modem Why is my modem connection slow? Many factors influence modem connection speed:  Telephone line noise  Incompatibility with other telephone equipment such as fax machines or other modems.  Internet Service Providers (ISP) connection capability may vary. If you think your modem is not connecting properly to other PC-based modems, fax machines, or your ISP, check the following: ...
  • Page 80 Check that the access telephone number (POP) is correct.  All software applications that are preinstalled by Sony are compatible with your computer's modem. If you have installed other software, contact the software publisher for information on how to configure the software in order to recognize the modem.
  • Page 81 How do I change my modem to rotary or Touch-tone dialing? Click Start in the Windows taskbar, then click Control Panel. Click Printers and Other Hardware, then click Phone and Modem options. From the Dialing Rules tab, click Edit. The Edit Location dialog box appears. Select the Tone or Pulse option.

  • Page 82: About The Speakers

    About the Speakers Why is there no sound in any application?  Adjust the volume control dial, located on the left panel, to adjust speaker volume.  If the software application you are using has its own volume control, check that the volume is turned up. ...
  • Page 83 About Using a Microphone Why doesn't my microphone work properly? Check that the microphone is plugged into the Microphone jack. Page 83...
  • Page 84 About Using a Microphone Why doesn't my microphone work properly? Check that the microphone is plugged into the Microphone jack. Page 84...
  • Page 85 Why is my microphone so sensitive to background noise? If you find there is too much background noise when you record sound, you should adjust the microphone gain by following these steps: Click Start in the Windows taskbar, then click Control Panel. Click Sounds, Speech, and Audio Devices, then click Sounds and Audio Devices.

  • Page 86: About Using Peripheral Equipment

    About Using Peripheral Equipment How do I install a printer?  Connect your USB or IEEE 1394 printer to the appropriate port on your computer's front, back or side panels . If your printer has a USB, IEEE 1394, or infrared connection, contact the printer manufacturer for information or updates that may be required for proper installation.
  • Page 87 About Using Peripheral Equipment How do I install a printer?  Connect your USB or IEEE 1394 printer to the appropriate port on your computer's front, back or side panels . If your printer has a USB, IEEE 1394, or infrared connection, contact the printer manufacturer for information or updates that may be required for proper installation.
  • Page 88 The connected printer does not function properly when the computer resumes from a power saving mode. Clear the printer memory by turning the printer off for approximately 10 seconds, and then turning it back on. Page 88...

  • Page 89: Notes On Use

    Notes On Use The information in this section provides basic procedures for handling your system and common peripheral devices, using storage media, and locating upgrade information.  About the Power Source  About Disposing of the Lithium Battery  About Handling the Computer System ...

  • Page 90: About The Power Source

    About the Power Source Before opening your computer, turn the system off and let it cool down for 10 minutes. This protects you against internal components that may be too hot to handle.  Your computer operates on 100-120 V AC 50/60 Hz only. ...

  • Page 91: About Disposing Of The Lithium Battery

    Do not handle damaged or leaking lithium batteries. The lithium battery may explode if mistreated. Do not disassemble it or dispose of it in fire. Replace the battery with a Sony CR2032 lithium battery. Using a type of battery other than a CR2032 may present a risk of fire or explosion.

  • Page 92: About Handling The Computer System

    Your computer, keyboard, and mouse consist of high-precision electronic parts. Do not drop them or bump them against other objects.  Your Sony computer will not work with party lines, cannot be connected to a coin-operated telephone, and may not work with multiple telephone lines or a private branch exchange (PBX). ...
  • Page 93 About the LCD Screen (Built-in Display)  Do not place the display near a strong magnetic force.  Do not block the ventilation slots on the display.  Using the computer in low temperature conditions may produce a residual image on the screen. This is not a malfunction.

  • Page 94: About Dvd, Cd, And Floppy Disk Media

    About DVD, CD, and Floppy Disk Media Handling CD or DVD media  Do not touch the surface of the disc.  Do not drop or bend the disc.  Do not use adhesive labels to identify the disc. The label may come off while the disc is in use in the optical drive and damage the drive.
  • Page 95 About DVD, CD, and Floppy Disk Media Handling CD or DVD media  Do not touch the surface of the disc.  Do not drop or bend the disc.  Do not use adhesive labels to identify the disc. The label may come off while the disc is in use in the optical drive and damage the drive.
  • Page 96 Cleaning CD or DVD media  Fingerprints and dust on the surface of a disc may cause read errors. Proper care of the disc is essential to maintain its reliability. Do not use solvents such as benzine, thinner, commercially available cleaners or anti-static spray, as they may cause damage to the disc.
  • Page 97 Handling floppy disks  Do not open the shutter manually and touch the surface of the floppy disk.  Keep floppy disks away from magnets.  Keep floppy disks away from direct sunlight and other heat sources. T he V A I O "W" s eries c omputer is not equipped with a floppy dis k drive. Y ou c an purc has e a floppy dis k drive s eparately. Page 97...

  • Page 98: Support Options

    Support Options Sony provides several options to help solve common problems or to locate support for your VAIO computer. This section ® describes all available resources and offers suggestions on how to access this information for maximum results.  Immediate Help and Support ...

  • Page 99: Immediate Help And Support

    From the menu bar, click Help. The Help file appears. Y ou c an loc ate the online H elp files for Sony s oftware applic ations by pointing to the individual applic ation's ic on and s elec ting H elp from the s ubmenu.

  • Page 100: Software Help And Support

    The contact and support information for the preinstalled software on your system can be found on the online specifications sheet. Sony Service Center Computing support is free of charge for 90 days after the original date of purchase. Page 100...

  • Page 101: Contacting Sony For Help And Support

    Contacting Sony for Help and Support If the information provided with your VAIO computer does not provide an immediate solution, or you would like to get ® direct support, contact Sony online or by telephone. Page 101...
  • Page 102 Sony Computing Support Web site Online help and support are available 24 hours a day, seven days a week, when you visit the Sony Computing Support Web site. You can access the Web site at http://www.sony.com/pcsupport. The Sony Computing Support Web site provides ...
  • Page 103 Sony Customer Information Services Center If other support options do not resolve your issue, you can contact a Sony Support representative directly. Before making a call to the Sony Customer Information Services Center, have this basic information readily available. VAIO computer system type ®...

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