Canon ES30 - SELPHY Photo Printer Printer User Manual page 96

Error Messages
No Image.
• Check whether there are images recorded on the memory card.
• Check whether readable image data is recorded on the memory card.
• The image file name (folder name) sometimes cannot be recognized if it contains
double-byte characters (Japanese, Chinese or Korean). Change double-byte
characters to single-byte alphanumeric characters.
• Use a personal computer to print data that has been edited or processed on a
personal computer.
Hardware Error
• Check if there are other problems than cartridge problems.
• Turn the printer and camera power off, then turn on again. If the error message
does not clear, contact a Canon Customer Support center for assistance.
Cartridge cover is open
• Close the cartridge cover. If the error message does not clear, turn the power off
and on again.
This camera cannot print B/W
Insert memory card to print
• Black and white printing is not possible when a camera is connected (except when
(PictBridge) is displayed on the LCD monitor of the camera). Insert a memory
card to print.
Creative Cartridge Inserted
Change the cartridge
• Printing from a camera or a mobile phone using the gold or silver print supporting
cartridge (Easy Photo Pack E-P20G/E-P20S) is not possible. Change the cartridge
to a cartridge other than the gold or silver print supporting cartridge.
Cartridge has been changed
• The cartridge was changed for a cartridge of a different size after the print menu
was displayed. Insert a cartridge of the same size or change the print settings.
Cartridge has been changed
Trim Settings Adjusted
• If the cartridge is changed after the trimming settings have been made, the printer
automatically sets the trimming frame again to fit the paper size.
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Troubleshooting