Brother PT-9500PC - P-Touch 9500pc B/W Thermal Transfer Printer User Manual page 28

Problem
The baud rate cannot be set
using the Change Baud Rate
Wizard or the Brother
PT-9500PC utilities.
After the labels are cut,
they are not ejected from
the PT-9500PC
correctly.
Cause
Error 99: the personal computer
cannot detect the PT-9500PC.
Error 1 or Error 5: the serial port
of the personal computer cannot
be used.
The cutter blade is dirty.
Solution
• Make sure that the PT-9500PC is
turned on.
• Make sure that the interface cable is
connected correctly.
• Make sure that the COM port where
the PT-9500PC is connected is the
same COM port selected in the
Change Baud Rate Wizard. (Many
personal computers have more than
one COM port and COM2 may have
been selected in error in the Change
Baud Rate Wizard.)
• Make sure that the USB interface
cable is not connected to the PT-
9500PC during a serial connection.
When another serial connection device
is using the same COM port, labels
cannot be printed. Change the COM
port for the serial connection device or
connect the PT-9500PC to a COM port
that is not being used.
Refer to "Cleaning the cutter" (→ P.24)
and clean the cutter.
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