Diagnosing Problems - Lenovo ThinkPad R60 9457 Supplementary Manual

My computer is not operating properly.
Where are the recovery CDs?
How can I contact the Customer Support Center?
Where can I find warranty information?

Diagnosing problems

If you have a problem with your computer, you can test it by using
PC-Doctor
1. Click Start.
2. Move the pointer to All Programs (Programs in Windows 2000) and then
to PC-Doctor for Windows.
3. Click PC-Doctor.
For more information about PC-Doctor for Windows, see the Help for the
program.
Attention
Running any tests can take up to several minutes or longer. Make sure
you have time to run the entire test; do not interrupt the test while it is
running.
When preparing to contact the Customer Support Center, be sure to print the
test log so that you can rapidly provide information to the help technician.
Study the "Problem solving " section of Access Help. This Guide
describes only problems that might prevent you from accessing the
online help system.
Your computer did not come with a recovery CD or Windows CD. For
an explanation of the alternative recovery methods offered by Lenovo,
see "Restoring factory contents" on page 27 of this Guide.
See Chapter 6, "Getting help and service," on page 41 of this Guide.
For the phone numbers of the Customer Support Center nearest to
you, see "Worldwide telephone list" on page 48.
See the separate Safety and Warranty Guide for detailed warranty
information. For the warranty applicable to your computer, including
the warranty period and type of warranty service, see "Warranty
Information" on page 45.
®
for Windows. To run PC-Doctor for Windows, do as follows:
Solving computer problems
Chapter 3. Solving computer problems
11