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• In person: Payments can be made at your local Verizon Wireless
Communications Store using our Bill Payment Kiosks.
* See Owner's Manual for details.
EZ Move® (if you move)
When you arrive in your new city, do one of the following:
• Visit a Verizon Wireless Communications Store.
• Call 1-877-316-1747 from a phone other than the one you want to
move.
• Go to verizonwireless.com and log in to My Account. Under the My Bill
tab, select "Account Profile," click on the "EZ Move" quick link and follow
the instructions.
Loss or theft
If your wireless device is lost or stolen, please contact Customer Service
at 1-800-922-0204 to suspend your service. If your wireless device is
malfunctioning, please bring it to a Verizon Wireless Communications Store.
Toll-free calls and emergency services
Calls to 800, 855, 866, 877 and 888 numbers are toll-free, but airtime
charges do apply. Calls to Verizon Wireless Customer Service and emergency
calls (911) are toll- and airtime-free.
Fraud prevention
Verizon Wireless wants to protect your privacy and works hard to prevent
unauthorized phone usage or fraud. Wireless numbers and calls are capable
of being intercepted by someone with specialized equipment. We use
antifraud technology to make fraudulent calling very difficult, particularly
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on digital calls.
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