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Appendix A - Troubleshooting
If your Internet connection works, but you don't hear a dial tone or a voice
recording:
1. Be sure your phone is plugged in to the Green Phone Port 1 on the rear
panel of the Vonage Device, and that it is disconnected from the wall jack
that a traditional phone uses.
2. Reset all of your equipment, following the steps described on page 41. After
you reset all your equipment, pickup your telephone handset to listen again
for a dial tone.
If you hear a voice recording instructing you to connect your phone to the Green
Phone 1 Port:
1. Hang up your phone.
2. Confirm that the phone cord is firmly plugged into the Green Phone Port 1,
and listen again for a dial tone.
If you're still having trouble, please call 1-866-243-4357
In Canada, call 1-877-272-0528
During the startup process you may notice that the Power light on the front of the VWR is
blinking. These blinks indicate that the VWR is booting up with Vonage service. You may
find the following blink sequences helpful to you:
1 blink (blink, pause, repeat)
2 blinks (2 blinks, pause, repeat)
3 blinks (3 blinks, pause, repeat)
4 blinks (4 blinks, pause, repeat)
Rapid Blinking
Solid
D-Link VWR User Manual
VWR is powering up
VWR is obtaining an IP address
VWR is obtaining configuration from Vonage
VWR is registering with Vonage
Downloading/upgrading firmware (do not power down)
Startup process is complete
42
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