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Appendix A - Troubleshooting
If your Internet connection doesn't work:
You can solve many installation issues by resetting all of your equipment:
1. First, power down in this order:
a. Computer (shut down properly, it is not necessary to disconnect power
to your computer)
b. Vonage Device (unplug power cord from back of device)
c. Router, if you have one (unplug power cord from back of device)
d. DSL or Cable Modem (unplug power cord from back of device)
NOTE: Leave the modem unplugged for at least 60 seconds. (The 60 seconds is to
ensure the modem doesn't "remember" old information). Confirm that all cables are
snapped firmly into place.
2. Turn the devices on one at a time in this order:
a. DSL or Cable Modem - Wait for the lights to come back on before
continuing. This may take several minutes. Most modems have a light
that should be lit solid when start-up is complete. If necessary, refer to
the information that came with your modem.
b. Router, if you have one - Wait for the lights to come back on (consult
router manual for sequence) before continuing. Wait at least 30 seconds
after the lights have stopped blinking.
c. Vonage Device - Wait for the power and phone(s) lights to be a solid
green. (The Internet light will blink whenever there is activity.)
d. Computer
• For more troubleshooting tips, visit www.vonage.com/help.
At this point, you should have both a dial tone and Internet connectivity.
3. Try opening your web browser to view a web page. If you cannot view a web page,
check to see whether your Cable or DSL prover is having connection problems in
your area.
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