Troubleshooting - Canon 7920A001 - GL 2 Camcorder Instruction Manual

Troubleshooting

This topic explains some of the causes for and solutions to problems with the
software.
? Can't download images, camcorder is not recognized when the
camcorder is connected via the USB interface.
➜ Computer doesn't support the USB interface.
The USB interface is not supported for computers not in compliance with
the following requirements. Acquire the necessary system to use the USB
interface.
Requirements
• Genuine Apple Computer brand computer with a built-in USB interface.
➜ [Canon Camera] is selected on the Explorer view section.
Change the selection to [DCIM].
➜ There is no memory card in the camcorder.
Insert a memory card into the camcorder.
➜ The camcorder is not set to the correct mode.
Slide the POWER switch to PLAY (VCR) and the TAPE/CARD switch to
CARD.
➜ Camcorder is not correctly connected to the computer.
Read "Connecting the Camcorder to a Computer" (
connection.
Ensure that you are using the correct cable and that its connectors are in
good shape.
➜ If you are experiencing operational problems, detach the USB cable
from the camcorder and computer and terminate the connection.
Restart the computer and then reconnect the camcorder.
➜ If you are running Mac OS8.6, check to make sure the following
two files are contained in the [Extensions] folder, which is located
in the [System Folder].
• DV×-USB Storage Driver
• DV×-USB Storage Shim
'×' stands for either 'G' or 'H'.
57) and check the
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