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Troubleshooting
Complete the following in the order presented until your system is functioning
properly. If all of the steps below fail then contact your local reseller for assistance.
Questions and Answers
Please see "Questions and Answers" on page 79 for assistance in correcting any
computer operational problems.
Check the Connections
Verify all of the power and peripheral cables are securely plugged into their sockets
and that your system and power supply is on.
Norton AntiVirus
Run Norton AntiVirus to ensure a virus is not affecting your computer.
To run Norton AntiVirus proceed as follows:
Click Start > All Programs > Norton AntiVirus > Norton AntiVirus 2002.
The Norton Antivirus Subscription on your Samsung notebook will expire within 3
months. It is your responsibility to update the virus definitions, and renew subscription
with Symantec when the subscription expires.
Windows Help and Support
Run Windows Help and Support to find problem that may be affecting your
computer.
To run Windows Help and Support proceed as follows:
Click Start > Help and Support.
Frequently Asked Questions
To view FAQ's on your computer, please visit www.samsung.com.
Reinstalling Software
If for some reason your system crashes you may corrupt your HDD, Windows
operating system and/or some of your device drivers. If this is the case, use System
Recovery CD to reinstall OS and System Software CD to reinstall the corrupt device
drivers.
78 Users Manual
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