Western Digital WDBABV0010ABK - Elements SE Portable User Manual page 52

Problem
There is no sound.
USB DEVICE
The attached USB device is not visible
on the Home screen.
REMOTE CONTROL
The multimedia drive remote control
does not work.
FIRMWARE UPGRADE
The firmware upgrade is unsuccessful.
FILE MANAGEMENT
Unable to copy or delete file.
WD ELEMENTS PLAY MULTIMEDIA DRIVE
Solution
Make sure the volume on the entertainment unit is
not muted.
The audio codec might not be supported.
The wrong output mode is selected for your
connection type:
-
You have Stereo selected as your audio output
mode and have a Toslink cable connected.
-
You have Digital Ouput selected as your audio
output mode and have an RCA audio or
composite cable connected.
The multimedia drive only supports mass USB
storage mode. Make sure that the USB device is
configured as a "mass storage device."
Make sure the USB device's file system is supported
(NTFS, FAT/FAT32, or HFS+).
If using a USB hub, unplug the device from the hub
and connect it directly to the multimedia drive.
Press only one button at a time.
Make sure the batteries are properly inserted.
The batteries may already be drained. Replace
batteries with new ones.
Make sure that the path between the remote control
and the multimedia drive is not blocked.
Make sure to download the latest firmware version.
Make sure all connections are correctly installed.
Make sure the firmware file is placed in the root
directory of the USB storage device.
Make sure that the firmware file name has not been
changed.
Make sure the file or storage device is not locked to
Read-only.
Verify that there is enough space on the destination
drive.
USER MANUAL
SYSTEM MAINTENANCE – 48