Making A Claim - Dell Latitude LS System Information Manual

DELL CONFIDENTIAL - Preliminary Copy - Do Not Distribute
6/27/00
from the original purchase date. Products for which proper claims are made will, at
Dell's option, be repaired or replaced at Dell's expense. Dell owns all parts removed
from repaired products. Dell uses new and reconditioned parts made by various man-
ufacturers in performing repairs and building replacement products.
Exclusions
This Guarantee does not apply to defects resulting from: improper or inadequate
installation, use, or maintenance; actions or modifications by unauthorized third par-
ties or the end user; accidental or willful damage; or normal wear and tear.

Making a Claim

Claims must be made in Latin America or the Caribbean by contacting the Dell point
of sale within the guarantee period. The end user must always supply proof of pur-
chase, indicating name and address of the seller, date of purchase, model and serial
number, name and address of the customer, and details of symptoms and configura-
tion at the time of malfunction, including peripherals and software used. Otherwise,
Dell may refuse the guarantee claim. Upon diagnosis of a warranted defect, Dell will
make arrangements and pay for ground freight and insurance to and from Dell's repair/
replacement center. The end user must ensure that the defective product is available
for collection properly packed in original or equally protective packaging together with
the details listed above and the return number provided to the end user by Dell.
Limitation and Statutory Rights
Dell makes no other warranty, guarantee or like statement other than as explicitly
stated above, and this Guarantee is given in place of all other guarantees whatsoever,
to the fullest extent permitted by law. In the absence of applicable legislation, this
Guarantee will be the end user's sole and exclusive remedy against Dell or any of its
affiliates, and neither Dell nor any of its affiliates shall be liable for loss of profit or con-
tracts, or any other indirect or consequential loss arising from negligence, breach of
contract, or howsoever.
This Guarantee does not impair or affect mandatory statutory rights of the end
user against and/or any rights resulting from other contracts concluded by the
end user with Dell and/or any other seller.
Dell World Trade LP
One Dell Way, Round Rock, TX 78682, USA
Dell Brasil (CNPJ No. 72.381.189/0001-10)/
Dell Commercial do Brasil Ltda (CNPJ No. 03 405 822/0001-40)
Avenida Industrial Belgraf, 400
92990-000 - Eldorado do Sul – RS - Brasil
Dell de Chile Ltda
Coyancura 2283, Piso 3- Of.302,
Providencia, Santiago - Chile
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