Dell Inspiron 1520 Owner's Manual page 118

Windows Vista
1 Click Start
2 Follow the instructions on the screen to identify and resolve modem
problems. Modem diagnostics are not available on all computers.
V E R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H
Windows XP
1 Click Start→ Control Panel→ Printers and Other Hardware→ Phone and
Modem Options→ Modems.
2 Click the COM port for your modem→ Properties→ Diagnostics→ Query
Modem to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
Windows Vista
1 Click Start
Modem Options→ Modems.
2 Click the COM port for your modem→ Properties→ Diagnostics→ Query
Modem to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E
subscribed to an Internet service provider. With the Outlook Express/Windows
mail e-mail program open, click File. If Work Offline has a checkmark next to
it, click the checkmark to remove it, and then connect to the Internet. For
help, contact your Internet service provider.
S C A N T H E C O M P U T E R F O R S P Y W A R E
performance, you frequently receive pop-up advertisements, or you are having
problems connecting to the Internet, your computer might be infected with
spyware. Use an anti-virus program that includes anti-spyware protection
(your program may require an upgrade) to scan the computer and remove
spyware. For more information, go to support.dell.com and search for the
keyword spyware.
118
Troubleshooting
→ All Programs→ Modem Diagnostic Tool.
→ Control Panel→ Hardware and Sound→ Phone and
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W I N D O W S
I N T E R N E T —
If you are experiencing slow computer
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Ensure that you have