AT&T EL52109 - DECT 6.0 User Manual page 53

Appendix C
Troubleshooting
The batteries do
not hold a charge.
I get noise, static,
or weak signals
even when I'm
near the telephone
base.
• Reset the telephone base. Unplug the electrical
power. Wait for 15 seconds then plug it back in. Allow
up to one minute for the cordless handset and
telephone base to reset.
• Other electronic products can cause interference with
your cordless phone. Try installing your phone as far
away from these types of electronic devices as
possible: television sets, VCRs, or other cordless
telephones.
• If the cordless handset is in the telephone base and
the charge light does not come on, refer to The
charge light is off in this Troubleshooting guide.
• Charge the battery in the cordless handset for at
least 16 hours. For optimum daily performance, return
the cordless handset to the telephone base when not
in use.
• If the battery is depleted, it may take approximately
four minutes to charge the handset before it can
resume display on the screen.
• You may need to purchase a new battery. Please
refer to Battery installation & charging (pages 5-6)
in this user's manual.
• If you subscribe to high-speed Internet service (digital
subscriber line - DSL) through your telephone lines,
you must install a DSL filter between the telephone
base and the telephone wall jack (see page 4). The
filter prevents noise and caller ID problems caused by
DSL interference. Please contact your DSL service
provider for more information about DSL filters.
• You may be able to improve the performance of your
cordless phone by installing your new telephone base
as far as possible from any other existing cordless
telephone system that may already be installed.
• Other electronic products can cause interference to
your cordless phone. Try installing your phone as far
away from the following electronic devices as
possible: television sets, VCRs, or other cordless
telephones.
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