Windows 98 Se And Windows Me Troubleshooting - Xerox 8500DN - Phaser Color Solid Ink Printer Advanced Features Manual

Windows 98 SE and Windows Me Troubleshooting

This Troubleshooting section assumes you have completed the following tasks:
■ Verified that the printer is plugged in, turned on, and connected to an active network.
■ Installed a PostScript print driver.
■ Verified that the printer is receiving network information by monitoring the LEDs on the
back of the device or on the CentreDirect External Print Server. When the printer is
connected to a functioning network and receiving traffic, its link LED is green, and its
amber traffic LED is flashing rapidly.
■ Printed and kept a current copy of the Configuration page.
Verifying Settings
To verify settings:
1. Right-click Network Neighborhood on the desktop, and then click Properties.
2. Click the Configuration tab. A list of installed network components appears for the Client
for Microsoft networks.
3. If any of the necessary components are not installed, install them, and then restart the
system. When the system is restarted, return to this document.
4. Click Start, click Settings, and then click Printers. The Printers window appears.
5. Right-click the printer icon, and then click Properties.
6. Select the Details tab.
7. Verify the following:
a. The printer driver name in the Print Using the Following Driver list. If necessary, re-
select or install a new printer driver.
b. The Port name in the Print to the Following Port list. If necessary, re-select the
correct name.
Note: Send a print job to the printer. If the printer does not print, select PhaserSMART
Technical Support on the Troubleshooting tab of your Windows printer driver to access
PhaserSMART Technical Support.
See also:
www.xerox.com/office/8500_8550support
Phaser® 8500/8550 Color Printer
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Windows 98 SE and Windows Me