Troubleshooting; Login Issues; Unsupported Usb Device" Error Message; The Printer Home Screen Fails To Return To A Locked State When Not In Use - Lexmark 6500e Installation Supplement Manual

Troubleshooting

Login issues

"Unsupported USB Device" error message

M
AKE SURE A SUPPORTED
Only the OmniKey reader that came with the printer is supported. Remove the unsupported reader and attach the
OmniKey reader.

The printer home screen fails to return to a locked state when not in use

Try one or more of the following:
M
AKE SURE THE AUTHENTICATION TOKEN IS INSTALLED AND RUNNING
1
From the Embedded Web Server, click Settings > Device Solutions > Solutions (eSF).
2
Verify that the authentication token appears in the list of installed solutions and that it is in a "Running" state.
• If the authentication token is installed but is not running, then select the check box next to the application
name, and then click Start.
•
If the authentication token does not appear in the list of installed solutions, then contact the Lexmark Solutions
Help Desk for assistance.
M PKI A
AKE SURE UTHENTICATION IS INSTALLED AND RUNNING
1
From the Embedded Web Server, click Settings > Device Solutions > Solutions (eSF).
2
Verify that the PKI Authentication solution appears in the list of installed solutions and that it is in a "Running"
state.
•
If PKI Authentication is installed but is not running, then select the check box next to the application name,
and then click Start.
•
If PKI Authentication does not appear in the list of installed solutions, then contact the Lexmark Solutions
Help Desk for assistance.

Login screen does not appear when a Smart Card is inserted

M S
AKE SURE THE MART
Contact the Lexmark Solutions Help Desk for assistance.
S C
MART ARD READER IS ATTACHED
C
ARD IS RECOGNIZED BY THE READER
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