Troubleshooting - Whirlpool WFW94HEXR Use And Care Manual

TROUBLESHOOTING

First try the solutions suggested here or visit our website at www.whirlpool.com/help
If you experience
Error Code Appears in Display
Once any possible issues are corrected, press POWER once to clear the code. Reselect and restart the cycle.
Sud (Excess suds)
appears in display
F8E1 (water supply Check for proper water supply.
error) appears in display
Check plumbing for correct drain
F9E1 (drain pump
hose installation. Drain hose extends
system error) appears
into standpipe farther than 4
in display
(114 mm).
Not using HE detergent or using too
much HE detergent.
Washer door not locking.
F5E2 (door will not lock)
appears in display
Motor is having difficulty turning
F7E1 (motor drive error)
the drum.
appears in display
Load detected in drum during Clean
"rL" (remove load)
Washer with AFFRESH
appears in display
Door has not been opened and closed
Washer making error
for at least 3 cycles.
beeps.
Washer beeps when Door not closed.
START/PAUSE is
pressed.
F#E# code other than
System error code.
as described above
appears in display
16
for assistance and to possibly avoid a service call.
Possible Causes
Excessive suds in washer. Washer is
running a suds reduction routine.
⁄
1
cycle.
™
Allow the machine to continue. Use only HE detergent.
Always measure detergent, and base detergent quantity on
load size. Follow detergent manufacturer's instructions.
Both hoses must be attached and have water flowing to the
inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
Press POWER once to clear the code. Then press POWER
again to restart washer. If code appears again, call for service.
Check drain hose for proper installation.
Make sure the drain hose is not kinked, pinched, or blocked.
"
2
Remove any clogs from drain hose.
Use drain hose form and securely attach to drainpipe or tub.
Lower drain hose if the end is higher than 96" (2.4 m) above
the floor.
Use only HE detergent. Always measure detergent and follow
manufacture's directions based on load size and soil level.
Press POWER/CANCEL to cancel the cycle. Make sure the
door is closed completely and latching. Check for items in
the washer drum that may be keeping the door from closing
completely.
Washer is overloaded. Remove some items. See "Cycle Guide"
for load size recommendations.
Make sure that all shipping materials have been removed. See
the Installation Instructions.
Remove items from drum and restart Clean Washer
with AFFRESH
This code may appear when the washer is first turned on.
Open and close the door to clear the display.
Close the door completely.
Press POWER once to clear the code. Then press POWER
again to restart washer. If code appears again, call for service.
Solution
cycle.
™