Troubleshooting Specific Applications; Troubleshoot Registry Setup For Microsoft Outlook; Viewing Attachments In Microsoft Outlook - VMware THINAPP 4.6 Manual

ThinApp User's Guide
The cmd.exe utility obtains the first location by calling GetCurrentDirectoryW and the second location
by calling GetFullPathNameW with ʺ.ʺ as the path specifies. These calls return the path for the current
working directory. The log file shows that the cmd.exe utility creates the C:\test\cmd_test\bin>
prompt. The utility queries the PROMPT environment variable that returns $P$G and uses the
WriteConsoleW API function to print the prompt to the screen after internally expanding $P$G to
C:\test\cmd_test\bin>.

Troubleshooting Specific Applications

Troubleshooting tips are available for capturing Microsoft Outlook, Explorer.exe, and Java Runtime
Environment.

Troubleshoot Registry Setup for Microsoft Outlook

Microsoft Outlook stores account settings in registry keys and files. When you start Microsoft Outlook for the
first time, it checks that the keys exist. If Microsoft Outlook cannot find the keys, it prompts you to create an
account.
This process works properly in the virtual environment when Microsoft Outlook is not installed on the
physical system. If the user already has Microsoft Outlook installed on the physical system, the captured
version finds the registry keys in the system registry and uses those settings. You must use Full isolation mode
for the registry keys and files where Microsoft Outlook stores its settings.
Set up Full isolation mode for Microsoft Outlook registry keys
1 Add the following entries to the HKEY_CURRENT_USER.txt file:
isolation_full HKEY_CURRENT_USER\Identities
isolation_full HKEY_CURRENT_USER\Software\Microsoft\Windows
NT\CurrentVersion\Windows Messaging Subsystem\Profiles
2 Create a ##Attributes.ini file with the following entries:
[Isolation]
DirectoryIsolationMode=Full
3 Place the ##Attributes.ini file in each of the following subdirectories.
%AppData%\Microsoft\AddIns
%AppData%\Microsoft\Office
%AppData%\Microsoft\Outlook
%Local AppData%\Microsoft\FORMS
%Local AppData%\Microsoft\Outlook
4 (Optional) If the subdirectories do not exist, create the directories.

Viewing Attachments in Microsoft Outlook

Microsoft Outlook creates a default directory to store attachments when you open an attachment for viewing.
The typical location is C:\Documents and Settings\<user_name>\Local Settings\Temp\Temporary
Internet Files\OLK<xxxx>. The last xxxx is replaced by a random entry.
You can view attachments when the viewing application runs in the same virtual sandbox as Microsoft
Outlook. External applications might not be able to find the file to display because Microsoft Outlook stores
the file in the sandbox. You must use the Merged isolation mode for the directory that stores the attachments.
Set up Merged isolation mode to view Microsoft Outlook attachments
1 Add a value to the HKEY_CURRENT_USER.txt file that sets the name of the attachment directory:
isolation_full
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security
Value=OutlookSecureTempFolder
REG_SZ~%Profile%\Local Settings\OutlookTempxxxx#2300
In this example, 11.0 in the key name is for Microsoft Outlook 2003.
134 VMware, Inc.