Appendix A. Getting Help And Technical Assistance; Before You Call; Using The Documentation; Getting Help And Information From The World Wide Web - IBM 8835 - Eserver 325 - 1 GB RAM User Manual

Appendix A. Getting help and technical assistance

If you need help, service, or technical assistance or just want more information
about IBM products, you will find a wide variety of sources available from IBM to
assist you. This appendix contains information about where to go for additional
information about IBM and IBM products, what to do if you experience a problem
with your Eserver, xSeries
service, if it is necessary.

Before you call

Before you call, make sure that you have taken these steps to try to solve the
problem yourself:
v Check all cables to make sure that they are connected.
v Check the power switches to make sure that the system is turned on.
v Use the troubleshooting information in your system documentation, and use the
v Go to the IBM Support Web site at http://www.ibm.com/pc/support/ to check for
v Use an IBM discussion forum on the IBM Web site to ask questions.
You can solve many problems without outside assistance by following the
troubleshooting procedures that IBM provides in the online help or in the
publications that are provided with your system and software. The information that
comes with your system also describes the diagnostic tests that you can perform.
Most Eserver, xSeries, and IntelliStation systems, operating systems, and
programs come with information that contains troubleshooting procedures and
explanations of error messages and error codes. If you suspect a software problem,
see the information for the operating system or program.

Using the documentation

Information about your IBM Eserver, xSeries, or IntelliStation system and
preinstalled software, if any, is available in the documentation that comes with your
system. That documentation includes printed books, online books, README files,
and help files. See the troubleshooting information in your system documentation
for instructions for using the diagnostic programs. The troubleshooting information
or the diagnostic programs might tell you that you need additional or updated
device drivers or other software. IBM maintains pages on the World Wide Web
where you can get the latest technical information and download device drivers and
updates. To access these pages, go to http://www.ibm.com/pc/support/ and follow
the instructions. Also, you can order publications through the IBM Publications
Ordering System at
http://www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi.

Getting help and information from the World Wide Web

On the World Wide Web, the IBM Web site has up-to-date information about IBM
Eserver, xSeries, and IntelliStation products, services, and support. The address
for IBM Eserver and xSeries information is http://www.ibm.com/eserver/xseries/.
The address for IBM IntelliStation information is http://www.ibm.com/pc/intellistation/.
© Copyright IBM Corp. 2003
diagnostic tools that come with your system.
technical information, hints, tips, and new device drivers.
™ ®
, or IntelliStation system, and whom to call for
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