Troubleshooting - Canon CanoScan FB 1200S User Manual

Troubleshooting

Please refer to the following information if you encounter a problem using Plug-in
Module CS-S. For further details, refer to the troubleshooting sections of the Product
Guide electronic manual or the Troubleshooting item on the CD-ROM provided with
your scanner.
If your problem lies outside the solutions provided below, consult the retail outlet from
which you purchased the software or the closest
Desk.
Hint
• Before you call for assistance, read the Getting Started Guide or Product
Guide.
• When you contact one of the help desks, you will be asked what kind of
computer is connected with the scanner. Before you call, make sure you have
prepared the information required on the system information page in the
Getting Started Guide.
Problem:
Solution:
Problem:
Solution 1: If more than one SCSI device is in use, check to ensure that each
Solution 2: Make sure the original is set on the document glass correctly.
Solution 3: Ensure that the SCSI terminator setting is correct. For details about
Solution 4: The brightness settings for Plug-in Module CS-S may be set too high. Try
Plug-in Module CS-S does not appear on the Import menus for
Photoshop ® .
Plug-in Module CS-S is not correctly installed on your hard disk drive.
Refer to Installing Plug-in Module CS-S
software.
The image will not appear even if the Preview button is
clicked on the Plug-in Module CS-S control panel.
device has been assigned a unique SCSI ID and none are duplicated.
If duplication has occurred, assign a unique SCSI ID to the scanner.
the terminator setting, refer to the Product Guide electronic manual
provided on the CD-ROM.
lowering the brightness settings. For details about setting the tone
curve, see Adjusting the Image with Tone Curve Settings
60
60
A P P E N D I C E S
Canon Customer Support Help
(p. 13) and reinstall the
(p. 44).