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JUNOS Documentation and Release Notes
Requesting Technical Support
Self-Help Online Tools and Resources
©
Copyright
2010, Juniper Networks, Inc.
For a list of related JUNOS documentation, see http://www.juniper.net/techpubs/software/junos/
If the information in the latest release notes differs from the information in the documentation,
follow the JUNOS Release Notes.
To obtain the most current version of all Juniper Networks
product documentation page on the Juniper Networks website at
http://www.juniper.net/techpubs/.
Juniper Networks supports a technical book program to publish books by Juniper Networks
engineers and subject matter experts with book publishers around the world. These books go
beyond the technical documentation to explore the nuances of network architecture, deployment,
and administration using the Junos operating system (Junos OS) and Juniper Networks devices.
In addition, the Juniper Networks Technical Library, published in conjunction with O'Reilly Media,
explores improving network security, reliability, and availability using Junos OS configuration
techniques. All the books are for sale at technical bookstores and book outlets around the world.
The current list can be viewed at http://www.juniper.net/books.
Technical product support is available through the Juniper Networks Technical Assistance Center
(JTAC). If you are a customer with an active J-Care or JNASC support contract, or are covered
under warranty, and need post-sales technical support, you can access our tools and resources
online or open a case with JTAC.
JTAC policies—For a complete understanding of our JTAC procedures and policies, review
the JTAC User Guide located at http://www.juniper.net/us/en/local/pdf/resource-
guides/7100059-en.pdf.
Product warranties—For product warranty information, visit
http://www.juniper.net/support/warranty/.
JTAC hours of operation—The JTAC centers have resources available 24 hours a day, 7
days a week, 365 days a year.
For quick and easy problem resolution, Juniper Networks has designed an online self-service
portal called the Customer Support Center (CSC) that provides you with the following features:
Find CSC offerings: http://www.juniper.net/customers/support/
Search for known bugs: http://www2.juniper.net/kb/
Find product documentation: http://www.juniper.net/techpubs/
Find solutions and answer questions using our Knowledge Base: http://kb.juniper.net/
Download the latest versions of software and review release notes:
http://www.juniper.net/customers/csc/software/
Search technical bulletins for relevant hardware and software notifications:
https://www.juniper.net/alerts/
Join and participate in the Juniper Networks Community Forum:
http://www.juniper.net/company/communities/
Open a case online in the CSC Case Management tool: http://www.juniper.net/cm/
To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE)
Tool: https://tools.juniper.net/SerialNumberEntitlementSearch/
JUNOS Documentation and Release Notes
®
technical documentation, see the
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